The pools and slides were fun and cool, obviously if you have children this is a big plus. The location is quite convenient : beach access, restaurants, night life, massages, shops, there is everything you need at walking distance. Plus lots of activities to do under 20 minutes drive. The beach (kata beach) is probably one of my favorites in Phuket: little to no garbage, strong waves but not too strong, good sand, very enjoyable and you will see beautiful sunsets. The breakfast is good value also: not the best in the world but still very good for a 4 star hotel. Overall I find this hotel to be a good value, if you have young children you are sure to have a good time here.

Staff were overwhelmed during checkin time as there were lots of arrivals at the same time. Quite frankly the reception staff were very rude and shouting at customers. The middle-aged woman with glasses and the high-pitched voice who was shouting at *all* the customers for no reason, honestly, should be fired. If you keep calm and get past that, it’s not a big deal, but this woman shouldn’t be working in customer service. Don’t let it ruin your first day! Do not expect a quiet time or a classy hotel, this is a budget hotel for families with children: if you keep this in mind then you will have a good time like we did. Also do not try dining at the hotel, there are much better options less than 1 minute walk from the hotel so it would really be a shame.

Good sized rooms, awesome location, Kata Beach is stunning & no sea lice. Great staff. Cleaning lady and pool attendants were lovely. Slides and pool were good. Good shower temperature and pressure. Buffet dinner good. Gym small but good.

Wet, slippery tiles around the pool. Toilet easily blocked. Air con kept changing itself. Many mosquitoes in our ground floor rooms. Avoid the pizzas at the pool cafe. Breakfast hot options weren't appealing (apart from eggs). Avoid mini market at the end of the resort, extremely overpriced. Turn right out of resort and 5 mins down the road is a 7/11. Quite noisy, pool closes at 6pm but kids still in the pool at 11pm and often people outside drinking until 1am. Smoking allowed everywhere, awful for non-smokers.

Staff were so friendly & helpful, especially the manager Glen and the boys on the driveway/concierge and breakfast restaurant staff. Lots of options to eat and get massages a short walk from hotel. Short walk to beach. The kids loved the pool/slides. I had an injured leg and the hotel had a wheelchair for me to borrow which was very much appreciated.

The tiles around the pool area and in the hallways walking to the rooms are incredibly slippery, even when dry. When wet they are a huge hazard. I was using crutches with a leg injury and it was impossible to walk safely with them. Luckily the hotel had a wheelchair I could use which was a godsend. We noticed lots of families with kids, like us, were already using the pool after breakfast at 8am but we had to wait until 10am for the slides to start running.

The slides were a lot of fun for the kids, so werel the the bunk beds that were a hit. The staff was very nice. It's a very family friendly hotel, with tons of kids so it's OK to run around and make (some) noise without feeling bad about it :)

The kids water play area is a bit dangerous. The bucket drops over the stairs, making it dangerous for kids to go by themselves. Under the bridge, there are pipes, but it's not blocked off so kids can trip. The floor around the pool is very slippery. The staff is nice, but not very attentive or available at all times. The staff in the kids play room is not aware of what's going on, don't take care of kids go out by themselves. There were dishes outside one of the rooms for over 24 hours that piled up, the guy on the slide was on his phone most of the time.

Great place to stay with Kids. They had a blast! The water plays make a big difference! We initially got a room that didn't have a pool view, but, the next day, the staff happily helps us relocating to a room with a pool view on the 1st floor. This was a game changer, as kids could access the pool directly from the outside door. Breakfast was super good, specially for picky folks like me. I would 100% recommend a stay at this resort! very conveniently located, and, very family oriented. PS: I wouldn't advise coming here if you are single, as, again, it is mostly families with Kids.

We did see some bugs here and there, but, that is the downside of a paradise in a tropical country. Nothing really that the hotel could have done differently. The rooms were super clean. Just a note of advise, family of four my want to get the room with a big king bed, and, the single bed, instead of the family room. The bunk bed seemed kind of cool, but, at the same time, it was a bit too cornered and dark (remember my comment about bugs)...

Family hotel with a good location and plenty of activities for children

Poor breakfast, bird flying over heads while eating, waiting birds to do his stuff over my had in plate. Also, the tiles on and around the pool are very slippery and you have to be very careful not to fall and break your head. That's a really bad thing considering that this is a children's hotel and the kids run around the pool wet.

Rooms are big and clean, good premises for children, open pool until late evening

Reception speaks bad English and are not very helpful, poor cleaning in pool zone (dirty dishes and glasses can be not collected all the day long)

The family room is amazing. You can really tell they thought of everything and managed to make a lot of usable storage in the room. My son even had a 'toy drawer'. This is the only hotel where we didnt have a separate livingroom and still it ended up being the most comfortable one. The hotel beach bag and unbrella's are amazing, you see hotel guests using them all around kata beach. The hotel cocktails are great too and the breakfast was the best we have had in Thailand, choice wise and quality wise.

The area was a little too crowded for us with a toddler and a baby. The kids club could have had a bit more toys for the kids and the pool area was slippery. The hotel staff was not very welcoming to our (local) nanny. You are not very well accepted in the hotel if you look a certain way, at least that was the feeling we got from that situation.

We stayed in a family room facing the adventure pool. The hotel and room were very clean, all towels replaced daily. The location was in prime Kata. The kids (3 and 7) loved the adventure pool and kids club. The breakfast was good with a varied selection which rotated daily.

The gym had good equipment but was small, maximum of 5 person per time. It seemed like guest took no notice of hotel rules which was a shame, this included late night swims (pool closed at 1800-1900), and the resort was very Russian heavy. No issue with Russians but sometimes hard to communicate with

POOL, with water slides was the highlight for our 4 grandchildren BREAKFAST, included was a great idea LOCATION, Distance, to Kata Beach was great ROOM SERVICE, was great daily service YES TOWELS, for pool & Beach Great

Tiles around the pool slippery, dangerous An upgrade of rooms in the future, slightly outdated Front Desk, more staff needed during busy times.