A huge room with jacuzi at the entrance (outside) and the shower in the back yard (outside) were amassing and fun. The swimming pool is enormous, clean and pleasant. Outside from the hotel, restaurants, shops, massage .

We love the room with direct access to pool and beach access really easy only 200m walk. The beach is nice and clean. Loving the vibe all around.

Actually the breakfast needs more variety. I eat the same breakfast everyday.

The overall condition of the property was excellent and the staff were great

The bed was like a rock and the breakfast; though adequate was a little dull

The rooms are clean & well laid out with options for couples and families. We stayed in the newer part of the hotel (Serene Wing), overlooking the pool. Rooms on the ground floor have direct access to the pool. Rooms also have large bathrooms with shower and bathtub. Cleaners come daily and will change your towels / clean your room on request. There is tea & coffee making facilities in each room, in additon there is a free bottle of water supplied daily. There is also a mini bar in each room, but we prefered to purchase drinks & snacks from the local supermarket as it was cheaper. All staff were amazing and will go out of their way to assist you. They all spoke excellent English, so it was very easy to communicate. Buffet breakfast is offered daily with plenty of options including fresh fruit, eggs, toast, Asian breakfast and hot food. There is also an air conditioned gym + creche on site The hotel is only 5 mins walk to the beach and shops/restaurants of Karon beach, so very convenenient!

It was quite loud at night. The pool is meant to be closed after 7pm, but many guests ignored this and because all the rooms surround the pool, any noise echoes into all the rooms. We also found we could hear tv / talking in the rooms next to and above us, which was a bit annoying at night when we were trying to sleep.

We got a room with pool access and it was wonderful, highly recommend paying a little more for this. We had a fantastic relaxing time in the pool with cocktails and new friends. Breakfast was a lovely daily treat, personalized omelette made my every morning along with the croissants and danishes. I loved the extras like free water whenever I asked for it and games of table tennis. Perfect location, away from the hustle of Patong but close enough to visit in a tuktuk with the flashing lights and loud music. The beach is only a 2 min walk and heaps of restaurants and bars nearby to enjoy. Everyone was so friendly. Can’t wait to come back!

Nothing!

Location was great for food, massages, shops beach and not far from the night markets. Staff where lovely particularly NaN who looked after our room, she was lovely.. Que he was always happy to help. The reception staff were all very helpful. We enjoyed our stay here. The breakfast was good. There was a coffee machine so it was,an added bonus to start the day.

There wasn't anything that we found we didn't like.

The location alone makes this place perfect. It sits right across from Karon Beach, surrounded by shopping and food... Tuk Tuks line the street and will get you anywhere you need to go. We were no more than 25min from each the Monkey Hill Viewpoint, Elephant Jungle Sanctuary, Phuket Central mall and Aquarium, and the Patong Boxing Stadium. We had a pool access room. The room was super clean and the housekeeping was fantastic and friendly. It was a spacious room with comfortable beds, a stand-alone tub, and a mini bar. Our own deck with table and chairs and its own tiled stairs into the pool along with a water massage chair completed our desires. Swim or relax in the water whenever you like. The room service isn't around the clock like you might find in a big-name chain hotel, but the quality and price of the food more than makes up for it. The staff were amazingly welcoming. They worked to accommodate us in whatever way they could. The best part for me was how each of them took even just a moment of their time to play or joke with my four year old. Making him feel welcome and comfortable and seeing the joy light up on his face in response to the staff made the Old Phuket a true gem. Hands-down the best vacation my family has had and The Old Phuket played a very large role in that experience.

The pool bar was slighltly untrained and took a bit long to get drinks. That's really more nit-picky than anything. We really had an amazing time here.

the gardens, ponds, pool

not a thing comes to mind

The location is ideal. Just a bit back from the beach with an easy walk across. Lots of food options on the way to the beach. The pool access room in the serene wing is great. Step directly in the pool. The staff is wonderful and always helpful.

I was disappointed that only the serene wing was open.

the pool access room were excellent

the buffet breakfast was very limited. no doubt due to the lack of guests. we had stayed in another hotel that had removed the buffet and went for an unlimited alacarte menu. I feel this is better.