The hotel is an absolute jewel box located a short walk from the medina. This was my first time visiting Tunis and the hotel was the perfect base to explore the city. The staff couldn't have been more helpful throughout, accommodating any queries, including taxi bookings, and serving an incredibly generous breakfast spread every morning. I also learnt that the author of the guidebook I took stayed at the hotel for a month when writing it! The room was very elegant with beautiful use of colour and a lovely outside area to relax and read. The rooftop area was another beautiful part of the hotel. It was inspiring to hear about the social enterprise initiatives undertaken by Dar Ben Gacem, which are a key draw to continue supporting the business. There are also a huge number of cultural events that take place there. I hope to visit again soon!

I would really recommend signposting the hotel better from the main road. My taxi driver couldn't find it when I arrived from the airport, then I walked into the other Dar Ben Gacem when trying to locate this one. A stay at Dar Benti in Monastir saw the accommodation well signposted from the main road - a simple measure that saves a lot of time. I also think this and better lighting in the road leading up to the hotel would help those who are unfamiliar with the area.

I really liked this place. I wanted to stay in the historical place in the heart of Tunisian Medina, that's why I booked this hotel. Everything was amazing. I fell in love with interior, food and hospitality of staff. And I'd like to say thank a guy Youssef (I hope I wrote his name correctly), he helps with serving a breakfast and organize food workshops. He's the only person who spoke English really well and I could ask for help in English. It's really crucial as I don't speak French, so only Youssef helped to cope with everything. And I would like to mention the cleanliness, the room was very clean and cosy. Dar Ben Gacem is highly recommended!

I had one problem. My flight was delayed and I arrived later than I expected. it was about 1am. It was dark, I didn't find this hotel right away, I called the reception but no one answered. A local guy from a shop nearby helped me find the hotel and when I checked in, tired after a long flight, the receptionist told me that it was night time and it couldn't be check-in time, although I had booked 2 nights from Friday to Saturday (13th of December) and Saturday to Sunday (14th of December). I arrived on Friday night, which was the time of my booking. If checking in at night is not possible at all, this should be considered in the hotel description.

The Riad is absolutely amazing, like stepping back in time. It’s a bit hidden but easy to find. The rooms are clean and beautifully maintained.

We stayed for 3 nights, and on one morning at breakfast at 8:00, we were told that the bread and omelette would be ready in 5 minutes. After waiting for 40 minutes, we ended up leaving the table. The following day, after asking, we were informed that they don’t receive the bread until 9:00 AM about the omelette I don't know (despite breakfast being from 8:00 to 10:30 AM). It would have been much more helpful if we had been informed upfront, rather than being left waiting and wasting our time. Additionally, there was another occasion when we had to wait quite a while for someone to open the main door at 6:30 PM.

Our stay at Dar Ben Garcem was simply wonderful. From the moment we were greeted by Rhouma to our final minutes talking to the owner, Leila Ben Garcem, we were impressed by the attentiveness and warmth of the staff. Our room was beautifully appointed in traditional decor and the Dar, after being meticulously renovated in 2019, is now cared for beautifully. Our bed was firm but comfortable; breakfasts were fulsome and fresh, and everything was assidulously cleaned. We particularly loved the rooftop terrace - it was just gorgeous. Particular thanks to Leila, Rhouma, Chedley & Yusuf. This is a hidden jewel in the medina!

We wished our stay could have been longer!!!

The hotel is really beautiful, clean, amazingly decorated, and the staff is fantastic. They were very helpful and patient with us on our arrival day (our flight got to Tunis really late, after 1 am). The terrace is stunning, with a nice view on Tunis' rooftops. Our double room was spacious, and every day we had housekeeping and fresh bottles of water. The breakfast was also super appreciated, they serve a variety of fruit, bread and croissants, cheese and eggs (the shaksuka was fantastic!). The area is safe, also at night. I highly recommend it.

I liked the premises of this accommodation (a former palace with collection of artworks) and the location of the accommodation in the beautiful medina of Tunisia's capital city Tunis - in the evening / sunset hours I liked the view from the rooftop terrace - The staff is really friendly and hospitable - My room was big and clean and well equipped - They offered to book me a reliable transfer to the airport (slightly on the expensive side) to be safe to be at the airport in time for check-in

nothing to mention, all good, all fine!

It is a truly beautiful hotel, the courtyard is just an artwork, so is the breakfast room. We admired the architecture during our stay. Our room was OK but not as nice as the other parts of the hotel. Nevertheless, it was a decent room. Breakfast came with many varieties and was very delicious. Unlike other hotels where we were only served with packed stuff, this hotel was an exception. We also enjoyed the sunsets at the terrace where view is very nice. Staff were very helpful, they made a few calls for us when we could not communicate with our car rental company.

Bathroom was very small and water was leaking as a lot in the shower. I think room is nicely decorated but would benefit from a deep cleaning. We asked for dinner on our last night which we understand is exceptionally offered and they were very kind to arrange it for us. However, it was obviously not cooked at the hotel but bought from outside and microwaved and it was totally cold. Given that we paid 50 TND per person for that cold meal, we regret our decision to have dinner at the hotel and should have eaten out.

This is a wonderful Tunisian dar. It’s right in the medina but with a walkable distance to reach the main sights in about ten minutes (you might take longer since you will find unexpected gems in the medina if you are curious enough to get in and have a look). Location is really safe for solo female travellers in a really nice area of the medina (taxis can drop you off 3 minutes away only). Tunisian hospitality starts right once you arrive at the airport with a really cool and professional taxi driver that is waiting for you (if you book the transfer). Once you arrive the staff welcomes with a genuine smile. Leila, Slim and Youssef where real hosts from the very beginning answering all your questions. Even the newest staff member was great! They can recommend places to eat from low budget to more upmarket and trendy as well as where to go. The building has a lovely decor and is full of tradition in every corner. The room was super clean and the shower/aircon perfect. The terrace has a wonderful sunset too!! Merci, I will stay her next time I visit Tunis.

I liked everything! Thank you Slim for the wonderful breakfast and all the ladies that prepared it.

A beautiful, tranquil der with exceptionally friendly hosts. The property is very thoughtfully and tastefully decorated with comfortable common spaces to sit and read or work. I am claustrophobic so requested a room with a window to the outside, and they gave me one (not all hotels care). I appreciated the welcome strawberry juice, comfortable bed ,lovely roof terrace and excellent breakfast of local fresh food. Someone was always available to help with questions, ordering a taxi etc. A great place to stay, especially for solo female travellers.

This is not the hotel's fault, but the medina is quite empty at night with not too many open restaurants around, which made me a little wary walking home/around. The price was a bit high for my budget because they don't offer a single room rate.

Beautiful old heritage hotel. Wonderful breakfasts served by attentive staff. Beautiful rooftop. Tidy and comfortable room.

Shower wasn’t very clean. Staff were pleasant enough but not particularly helpful. Location is ok, but can be a bit dodgy at nighttime. Our room overlooked the alley so was quite noisy. We dropped off clothes to be laundered and this didn’t despite assurances it could be completed in time.