The staff especially the room service and the staff at breakfast.

Amenities were only provided on first day. That was a surprise for a five stars hotel, thus we had to go out to purchase these items.

The property is elegant as usual

Room was too hot with automatic heating that we couldn’t control. Extensive heat was unbearable and caused us to get annoyed during our stay, with almost no ability to sleep comfortably and eventually we got sick. You must allow control of temperature during winter. This is the 2nd year in a row we face this issue and I will not return to this property during winter unless the room temperature control is allowed during winter

Very welcoming staff since we entered the hotel it smells so nice all over the property room was very comfortable bathroom with shower and bathtub breakfast was delicious and the massage was also good the restaurant fine dining was very good and elegant we enjoyed the piano 🎹

Honestly the house keeping should improve the cleaning and look for details and dust.

Room is good size and very good bathroom. Location is perfect, you can do a lot of things walking. Gym is quite good and SPA as well, with sauna and massage available. Breakfast was awesome and service in general top quality.

nothing

Divan Istanbul Hotel was wonderful! All personal was vey kind , breakfast was special , very clean, everything was The Best! I will retun soon and I will choose the same hotel DIVAN ISTANBUL HOTEL .

Perfect location! Excellent reception, clean rooms, fast elevators. Concierge service has been exceptional. All city tours offered and organised by Mrs Shafa were perfectly tailored to our wishes. Great job!

I had an absolutely wonderful stay at Divan Hotel in Istanbul. From the moment I arrived, I was greeted with warm hospitality and exceptional service. I would like to extend my heartfelt thanks to Guest Experience Manager Nilgun Hanım, Berk Bey, and Görkem Bey. They are true professionals who went above and beyond to ensure my stay was comfortable and enjoyable. Their attention to detail and genuine care made a significant difference in my experience, and I truly appreciate their efforts. The room was impeccably clean, spacious, and beautifully designed, offering the perfect blend of luxury and comfort. The location of the hotel is ideal, with easy access to Istanbul's iconic landmarks, and the dining options were exceptional, showcasing the best of Turkish and international cuisine. Overall, my stay at Divan Hotel exceeded all expectations. Thank you to Nilgun Hanım, Berk Bey, Görkem Bey, and the entire team for making my trip so memorable. I look forward to returning and will wholeheartedly recommend this hotel to others!

Excellent location and good value for money.

Nothing really but the property can be improved further with a roof top lounge and a larger spread in breakfast

I recently had the pleasure of staying at the Divan İstanbul Hotel, and I must say it was an outstanding experience from start to finish. The front desk and concierge team, especially Efe Bey, were incredibly helpful, kind, and professional, making my stay even more delightful. My room boasted a stunning sea view, adding to the overall ambiance. The hotel has been fully renovated, combining modern luxury with classic charm. Its prime location in İstanbul made it convenient for exploring the city's attractions. The hotel also features top-rated restaurants and a bar, offering guests a superb culinary experience. The diverse menu and exquisite flavors made dining a highlight of my stay. The spa and treatments were exceptional, offering a perfect escape for relaxation. A special touch that truly uplifted my spirits was the beautiful roses left in my room by the hotel staff every day. One tip: Don't forget to try their patisserie and taste Divan's famous Turkish delights. They are a must-try and add to the overall delightful experience. Overall, Divan İstanbul Hotel exemplifies top-notch hospitality and comfort. I highly recommend it for anyone seeking a memorable stay in İstanbul.

Everything was perfect.

Divan keeps the Turkish tradition of excellent hospitality! From their employees always getting out of their way to help, to their bedrooms, exquisite dinner cousine, great breakfast. Big and beautiful swimming pool even for swimming athletes, very adequate gym. Location is 10/10. Big thank when suddenly they brought me a cake to my room, sent me a hand written card and called me because it was my birthday! Will never forget this touching gesture! Divan should continue being what they are, top quality hoteliers with traditional Turkish hospitality!

Have spent innumerable nights in 5 star hotels. Divan has small things they can improve, but then all do. The minor thing was the lighting in the wardrobes, needed, a set of LEDs, in my humble opinion.