First of all I would like to mention the nice person Mr. MOHAMMED from CBC renting car agency .. He is a Super helpful and available most of the time to help with a quick responses on any question .. He is always asking if we need help not just in his speciality ! The Hotel location is perfect it located in the center of Trabzon .. Where you can do shopping or have the most delicious food .. The beautiful view of our room (509) ! and it space is perfect Breakfast is good Some of the employees are nice

Not providing the drinks in the room every day ! (Tea - Coffee - Water) Not providing the Tissues in the room every day ! The person who was behind the reception desk upon our arrival was rude ! I after the check in procedures I asked him to check out the room number cause he gave us other client room key & we get inside the room we found there things !! And some one was in the toilet !!!! When I told him that he gave me the wrong key.. he was shouting saying that I ask him for the (505) room key !! How come I ask for the room key by the number and we just arrive to the hotel !!! I I don't know where is the room ?!!! We ask for 2 king size bed only .. We found them but there was single bed also !!!!! Which made the space smaller !

Clean The location Has parking lot

The staff are not friendly they are grumpy and sarcastic. They gave us a room underground with no windows they told us they didn't have any rooms left but we replaced it after some talking, we were 4 women maybe they thought we wouldn't complain it was an off-putting experience. except one young man in the staff was really friendly and helpful I wish I knew his name thank you for your kindness, the other staff need training to smile and be more hospitable towards different people. The room is small

Amazing location, big room, very friendly staff.

Car rental company inside the hotel. A guy called ABDULLAH, I DONT RECOMMEND ANYONE TO DEAL WITH HIM. I HAD A VERY BAD EXPERIENCE WITH THIS COMPANY INSIDE THE HOTEL

Everything was good about this hotel, staff were always smiling, generous, helpful, location is close to the center and the shopping areas . Mr. Abdulla at the reception was extremely good person and just felt like being my younger brother , I wish him good luck

There is a big hall at the ground floor , they should care more to make it sitting area for the guests

Cebeci Grand Hotel is located in central Trabzon within easy walking distance of the city's main shopping and tourist street. The rooms are clean and comfortable and the breakfast is good. Travel Tip: If you're in Trabzon to do tours to the Sumela Monastery and/or Uzungol, the hotel is conveniently located next to the office of a tourism company that has good tours at very reasonable rates. Do not book through the hotel or you will pay a higher rate than necessary.

Well lit and ventilated. I have to close the windows to NOT hear the noise from the street. Comfortable bed, everything clean. They put free bottles of water in the room. Breakfast is buffet style. Every day I have to ask for hot milk to drink coffee with milk. They should think about people who don't drink tea. They did NOT give me the room I paid for, they gave me another one that was NOT decorated according to the listing. The decoration was very common and classic. Check in and check out were excellent. I left my bags at check out for 10 hours so they could take care of them, no problems. I expected more for a 4 star hotel, but very good price.

I asked several days in advance for a quiet and silent room, NO they did not give it to me.

Staff was good! Especially Muhammad and Abdullah, very friendly and attentive. They assisted us with tours and airport pick up. Breakfast was good enough. Location and view was great. We did have proper sleep, with those plush pillows and bed.

In the future we should check with the hotel if they cater for universities athletes, we did not like it. It was crowded and chaotic. During breakfast they acted like monsters. They also stared at us as if we did anything wrong, and they were very territorial, although the hotel was for every paying guest, not just them. The bathroom was wet and cold. There was no auto-closing room door, as well as sound proofing. The use of paper cups was fine, but not very good. Also, dining room staff during breakfast answered his phone and spoke loudly during service. I have worked in a hotel service before and never have I ever seen and done such lousy attitude. I guess the service training was not the same.

The triple room was amazing, big and well-structured. The black sea view from the balcony was something else! The hotel has all the facilities and the staff provided great support to finding a tour/public transport for me (a solo traveller) even on a Sunday (during Ramadan) when everything had shut down. I even extended my stay for an additional day. The ocean is right across the street from the hotel and it just takes walking on an overhead bridge to get close to the water's edge where there is a public park and walkway, so ample public sunbeds to enjoy the endless blue water of Black Sea. The main market and shopping street is just 100m away hence a great spot to eat out, shop and interact with local life. Daily buffet breakfast was quiet a spread with Turkish and Continental mix, even a vegetarian like me was able to stuff up!

For the breakfast buffet, the vegetarian options like fries are next to the meat items (in the divided hot containers) and the same serving spoon is used for both. It would be more inclusive to people's dietary requirements if they should section the vegetarian items (which are limited) and provided separate serving spoon.

I stay at this hotel 4 days. The staff were all kind and helped me with whatever advice I asked for. The room was comfortable, however it does not correspond to the photos in Booking. My room was as shown in the photo below. There were no paintings, nor was it as bright as Booking's photographs showed. Also, there was no shampoo and shower gel in the bathroom for all days ... There were only 2 soaps. Also, for the first 2 days they forgot to leave me water. Certainly the room doesnt correspond to reality as shown in the photos. Nevertheless, it was very close to the city center and the staff polite und helpful

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All is super The location with a marvelous view of the sea and mountains The staff are amazing and helpful The restaurant are amazing the food is delicious and it’s not breakfast it’s like a delicious home made party food the ladies in kitchen the ladies in service rooms are like a mother taking care of her family I love my stay even I feel like crying while leaving that warm place I will come again as soon as possible It’s really amazing I relaxed and relaxed ❤️‍🔥 Thank you all staff Thank you for the complementary coffee 🥰 Plus there are a very near by parking with a free kids parking sea front

Some neighbors in surrounding rooms were smoking inside the room and the smell comes throughout central air conditioning systems to us