The room was clean and in a good location with secure parking.

The receptionist gave us a key to the wrong room and we opened a door to what looked like a permanent tenants unit, it was very messy & smelly and could have been very embarrassing if the owner had been inside at the time. The receptionist didnt seem at all concerned when I told her, she just rekeyed the card and said there you do. The restaurant was closed for the Easter break, which meant no breakfast on check out day. the room could have had an arm chair in it, there was plenty of room and would have made it more comfortable for a couple staying.

have stayed at Oaks Mackay a couple times now, will be a returning customer for a while to come yet. facilities are great. room service is quick, efficient and food is always beyond expectations. prime location, in walking distance of many great places. rooms are always clean on arrival, front desk ladies are always so kind and accommodating.

flying from the sunshine coast, requested an early check in (12pm) as i had an early flight, as to got approved. only when i got there i had to wait past check in time and sat in lobby for hours. staff were lovely and accommodating the best they could. just wish it were communicated better

The room was clean and tidy. The view from the room was of the river. Great!! Location was in walking distance to Cane shopping centre and to Blue Water Quay. The bed was comfy and the bathroom very clean. The restaurant was fantastic. The food and service was great!!

I thought the room had a balcony, but I didn't read when I made the booking. Even though, my partner and I were on the eighth floor I could still here the traffic noise. Not good!!! The air extractor made a loud noise when it was on. Fans should be still in hotels because I don't like having the air con. going all night, as I am not used to it.

The overall all experience was very good. I will be booking to stay here again in the future. The facilities were exceptional and the bed was very comfortable. The room service food was also very good and was very good value for money.

Nothing. Every was to my liking and as I said previously, I will be booking to stay here again in the not too distant future. I would also recommend staying at this accommodation to family and friends travelling into Mackay.

Large functional room which was absolutely immaculate - there wasn’t a spec of dirt or dust anywhere. Beds were very comfortable, great bathrooms and plenty of secure undercover parking. Will definitely stay again

Everything was exceptional for the price point. If I had to be picky it was a bit difficult to keep the air conditioning at a controlled temperature but it certainly didn’t have that great of an impact on our stay

The staff were so helpful and professional. A huge thank you to Jack and Dee who helped me during my stay. Always smiling and nothing they couldn’t solve. Thank you.

The surroundings around the pool were untidy and requires a lot of TLC. Don’t order the calamari at the restaurant - disgusting. Everything else in the restaurant was just fine.

Everything was great! Except for lack of staff.. waiting in lobby for over 20 mins for someone to show up for check in & asking questions of surrounds etc staff seem very limited or busy

Everything was great! Except for lack of staff.. waiting in lobby for over 20 mins for someone to show up for check in & asking questions of surrounds etc staff seem very limited or busy

Room was clean (including bed sheets - I had a bad experience last time I stayed as the bed sheets had not been cleaned - hair all through it and the bathroom door fell off).

Not overwhelmingly bad, but there is mould creeping up in the shower. The TV didn't work (aerial / connection issue - and vertical lines on the screen).

We loved the 2bd 2bth room especially having a washer and dryer and the location was perfect being centrally located to the city and a couple of minutes walk to canelands

On our second day a lady two floors above decided to wash her verandah drenching everything on our balcony and all her filth including chunks of hair came flooding into our verandah. The bathroom had pubic hair in the corners of the shower and floor YUCK

We loved the location of this hotel....close to the main CBD, close to a shopping centre, the pool and spa were beautiful. The 1 bedroom apartment we stayed in was clean and the bed absolutely comfortable. The receptionist Dee was lovely and helpful. The breakfasts included in our stay were delicious.