Hotel was close to the heart of Shinjuku shopping and train stations. Had 2 convenient stores right down stairs and is close to the Golden Gai and had lots of restaurants nearby

The escalators and lifts were out of order when we arrived and there was no assistance to help us with the luggage. Had to climb 2 flights of escalators with the luggage. Front desk staff was probably new and took longer (20 mins) than usual for the check in registration. We will also given wrong information about our breakfast option

Amazing location! In the heart of Shinjuku but in a more quiet and upscale area, near Takashimaya and iSetan. The receptionist was very kind to let us have early check-in 😊

The downstairs elevator near the konbini was quite scary at night, lots of nightlife bouncers standby in the way 😅 Better to not travel alone, especially for women. Room was quite old, the bathroom needed more thorough cleaning.

Location was really central to all the tourist shopping area. The convenience store at the ground level was most helpful. I love the free coffee station at the lobby located at the 3rd level of the building. Nearby shops that my family liked - Sushiro, taiyaki, McDonald’s, Daiso, Can-do, GU, Uniqlo, Taito station, Egg-On, many pharmacies, Don Quijote, Coco curry house and many more. There’s a odour removal spray in the room for your use. Amenities station located beside the reception provides shavers, shower caps and such. Water pressure is good for us located on the 5th floor.

The hotel was located where there are a lot of adult entertainment so it can get a little dodgy nearer to the evening and even in the wee morning. Promoters to these places will be all over the street but they’ll ignore you if they see you with a young family. The rooms are really small, even a deluxe double room. There’s hardly any space to open up your luggage fully so we opened it halfway, leaning against the wall. There isn’t an ironing board and iron in the room but you can request for it. Just a little hassle. Soundproofing is not fantastic as we can hear conversations when walking past the rooms. Furniture and carpeting in the rooms are really aged. Time for a change. The mini fridge in the room is really too small. There are NO connecting rooms in the entire hotel.

Staff was above and beyond. We had a false fire alarm and everyone evacuated. And they handle it well. One of the staff even ran up 12 floor (by stairs) to give me the keys. Didn't catch his name, but he's a non Japanese staff that speaks Japanese and fluently in English. Location is above the Red Light District, the street can get a little loud, but the windows is very air tight, and can be dark so we slept like a baby. Right below us is the Lawson and many restaurants. Just keep in mind that it is in the red light district.

The shower head didn't stay fixed and only stay at one angle. Easy fix though

We absolutely loved how conveniently this hotel is located in the most happening district - Shinjuku. It's proximity to wide range of shops enabled us to make last-min purchases without hassle. The surroundings were always buzzing with life and perfect for families to get into the vibe. Buffet breakfast was delicious and worth the price. We thoroughly enjoyed our stay and highly recommend it. Staff are very helpful and very kind.

The only small hiccup we had was that the staff provided towels only for 2 when we were three. Some days we specifically informed at the reception to provide towels for a family of 3 and other days we forgot.

Breakfast was fine and had the usual sort of things - scrambled eggs, bacon, miso soup, freshly baked croissants were great, French toast, bread, cereal, fruit, fried rice, toasted sandwich maker. There is a coffee machine in the lobby that you can use at any time. Staff were friendly and the location was great, right in the middle of the hustle and bustle of Shinjuku. Room didn’t feel too small, bed was comfortable and there was a bath for those who want it, plus nice body wash.

The location is excellent, close to Shinjuku Station and backing onto the Golden Gai. The breakfast was good with western and Japanese options. The staff were very helpful.

The double bed was against the wall, which is awkward for two sleepers; the room was small as expected but there would have been room to allow a narrow passage between the bed and wall with a small bedside shelf. The communal area was stylish but the rooms were rather drab. There was no choice of pillow; I found the ones provided very uncomfortable though elsewhere in Japan I had no issues.

While the location of the hotel on the edge of Golden Gai, surrounded by many bars, is not ideal, it was very convenient for us with very close proximity to Isetan, Seibu Shinjuku station, Shinjuku Sanchome station and Shinjuku station itself. Also considering the location, our room on the 14th floor was surprisingly quiet.

The hotel itself seems dated and things like the hallway carpets could use a refresh. Also, the fridge in the room was very tiny and only good for holding a couple of bottles of water. There was one microwave for general use in the laundry room but that too was tiny and instructions were not intuitive. And finally the location, particularly for families is not ideal being on the edge of Golden Gai with bar promoters standing in front of many buildings. Having said that though, they did not bother us at all.

Friendly and attentive staff. Good location in the heart of Shinjuku. It’s a fair walk from the metro but many things to check out along your walk back. Love the Lawsons right downstairs. We were there for almost every breakfast and supper 😅. There’s also a 7-11 2mins away. The bar promoters generally leave families alone. Golden Gai was right behind the hotel.

The area can be a bit shady for some families as kabukicho is a red light district. We booked 1 double room and club room with 2 double beds. The double room was a little tiny for 2 of us, typical of Tokyo. But the club room was perfect for my 2 kids and the nanny.

Very convenient location, close to train station, eateries. Nice style, tidy, nice atmosphere, tasteful.

A little run down, needs to be freshened up, a bit close to the red light area, but the very friendly, efficient staff and excellent breakfast buffet makes up for all that. I actually looked forward to breakfast very morning and the very kind staff in the lobby and dining room. It’s all about the service. A good renovation would take it from 3 stars to 4 stars. The woman at the front desk that checked us in left me with and indelible impression of efficiency but also sincerity and kind manners.