I Liked the location,room service,cleanness,easy check in, easy check out,and the Italian restaurant food.The location of the hotel is premium with frequent shuttle to /from airport that makes your life easy for frequent flyer.Staying in this 4 star hotel is a good value for what i paid..an excellent bargain.

I was told that i have to pay 20$ per/hour per use of the SPA club facilities such as steam room,Jacuzzi,and sauna room.Most 4 & 5 stars hotels in Cairo has rent these services via an intermediate companies.The amenities ( Cheap shampoo and shower gel provided ) caused me minor skin allergy so i used my own stuff.

The airport has a free shuttle bus from the airport. The staff were generally nice. The buffet meals were good, but breakfast wasnt great. 24 hours a day one could order food from the bar. Good prices on their cigars in the shop.

The hotel is FAR from most Cairo attractions. One will spend more than average on Taxi fares - but Taxis are cheap for people coming from the West. The room was quite small - could have been nicer. Desserts were not great - some tasted like cardboard. The ATM machine did not work. The Hotel has a problem with people who come and thieve from guests - this happened to us and we were told there were some seriel offenders. Not all staff are trained well... once i asked the difference between coffee x and coffee y. I was told, this is one coffee and that's another coffee!

I've stayed at the Cairo Airport Novotel many times before. I have coeliac disease can cannot eat gluten contaminated foods. The staff have always managed to provide me with an evening meal to suit my requirements. Staff are friendly, smiley and helpful. It is a clean and well organised and well run hotel, very convenient for the airport.

Google maps takes taxi drivers to the flyover road adjacent to the hotel which is most inconvenient and it is difficult for them to find the entrance to the hotel on the road below. This needs to be addressed. Booking in takes a long time.

The hotel has very good Staff, Receptionist Yasmin, very charming, supportive and lovely lady. I appreciate service from Room attendants in 3rd floor: Mr. Honey, Miss Dina and Miss, Qamar. Chef Fahad and Sabir are very good chefs gave my family challenging food with best recipes. without forgetting Restaurant staff Mohammed Islam, Yusuf Ihab. Please give best complements to Novotel Taxi Driver Mr. Islam (Abu Mohammed). Very supportive and has best tour guidance around Whole Cairo.

Novotel has best chefs but the Menu is more or less the same every day. Display of food is same and deserts are same every dinner. Next I come to Cairo I will stay here and see the improvement All Gulf State Muslim citizens will use water spray beside WC. If you can not install water spray beside WC, then install walking shower in other toilets. Room 376 has problem in bathroom. It returns bad smell into the room making sleep somehow unpleasant. I should not complain but for more than 10nights of stay it was a pain. WIFI Internet is not consistent. It breaks many times.

It's exactly what you would expect of a chain 4 star hotel near an airport except with a pool

Novotel didn't bother to update booking.com to say the pool was closed for maintenance. As it happens it was a bit overcast and windy when I stayed anyway so I wouldn't have got to use the facility. But it goes to show how they care about the customers to keep an advert up that is false. I'm sure it was an honest mistake but I could have stayed down in a 2 star hotel without a pool for £200 less and been perfectly happy. So I paid for a treat I didn't get. So the staff on the ground were fantastic but the big boys in management need to clean up their act. As usual. Oh and the Internet was appalling. I mean dreadful. OK in the lobby and the bar but try watching so much as a YouTube video in your room and you've got no chance.

I would likevto thank all the security staff at the entrance. Receptionists especially Miss. Yasmiin. She is a very supportive, charming lady and very friendly. Also chef Fahad and Sabir. They are very good chefs gave my family challenging food by best recipes. without forgett Restaurant staff Mohammed Islam, Yusuf Ihab. My compliments also to House keeping staff in 3rd floor: Mr. Hani, Miss Dina and Miss. Qamar. Please give best grades to Novotel Taxi Driver Mr. Islam (Abu Mohammed). Very supportive and has best tour guidance around Whole Cairo.

Novotel has best chefs but the Menu is more or less the same every day. Display of food is same and deserts are same every dinner. Room 376 has problem in bathroom. It returns bad smell into the room making sleep somehow unpleasant. Wifi Internet is not consistent. It breaks many times

Good food, spacious rooms, helpful staff. They have an ATM at the hotel which was helpful. They also arrange tours for reasonable prices. One of the toir taxi drivers named Mohammed was a gem of a person and took very good care of our family when we went around the city.

Not the cleanest hotel for a Novotel. Phone charging points in the room do not work. One of the bathrooms had bad odor. There was a lady at the restaurant who was asking for our phones and giving the hotel excellent reviews forcefully. Had to be a little stern and tell her off.

Staff outstanding in all areas, willing to help and provide good services, we would think about bringing our entire family on a vacation to Cairo here. They have tour services, buffet breakfast, Italian restaurant, cafe, pastries, sandwiches, desserts, bar, spa, massage, gym, and a few shops. It is close to a shopping mall, the pyramids, sightseeing. Staff like Ezaat went above and beyond to serve us and provide good meals, housekeeping prepared our room after hours perfectly! We think the high traffic of airport passengers thru this hotel is a challenge that they handle with good manners, quick responses and friendly. We have received good care from people with a great attitude. It matters so much when we travel.

Shuttle for pick up from airport was not easy to get and it happens every hotel shuttle at busy airports.

Location, quiet, clean, modern. Restaurant staff were friendly, efficient and professional especially Nancy. Close to terminal and good shuttle service

UBS charger points were not working. Reception staff were not efficient on check-in. I had checked in online as requested but when checking in the staff could not initially find d my booking. Keys were not ready although I had checked in online. We’re not given good directions to the room. Plus the staff were not very friendly. The checkindssk looked messy and unprofessional.

this was an unexpected stay after my airline messed up my connection. I must say I was very relieved to have a hotel close to the airport to save me from my layover misery. the staff were absolutely beautiful, my bus driver who picked me up seamlessly from the chaos at the airport, the reception staff went over and above to accommodate my needs, Sharma did a wonderful job to provide me with a clean and welcoming room, and the traditional breakfast. wow. All this, made my short stay feel like a holiday within my holiday, and changed my travel interruption form a nightmare into a very pleasant experience. Thank you.