Breakfast is very nice, coffee is good but €34 per person for breakfast each day is just too much. At a high rated hotel in the Netherlands we pay €21 each person for an extensive breakfast.

Television is not mounted at the wall right across the bed, but all the way left near the window seat which makes watching tv from the bed nearly impossible. Two separate mattresses, we don’t like the gap/seem in between. The bottom of the cooking pans are not flat which makes them unfit for the induction platens. They are most probably first used on a gas stove which makes the bottoms crooked. The wall mounted mirror is coming off the wall, this makes the mirror fall down and you cannot reset the mirror.

The hotel itself was really nice and comfortable. Mordern and very convenient. Was upgraded to 1 bedroom appartment after i protested on twin beds in the studio joined together instead of a double bed which was the original booking.

The front desk staff could have been a bit more hospitable and courteous, interacting with them wasnt as warm as one would expect out of a decent hotel let alone the hyatt name, not a big deal but would have been nice if they made that effort to smile. Worst part was the manager at market 24 restaurant, extremely rude and disappointing. I travel very frequently and stayed at 5 star and other hotels all over the world, have never experience such a behaviour even at less reputed hotels let alone a name like Hyatt. Just shrugged off the complaints, just didnt care and had a severe condescending attitude when talking to us. Such a shame to the Hyatt name, cant believe this guy is allowed to have any association with dealing with guests. Really spoilt the otherwise decent experience

We exited early morning to catch our flight at 9 am from Dubai Airport. When we were at Dubai Duty Free; we realized that we do not have certain valuable items in our handbag that we purchased in Dubai. It was in the same handbag very much; and if it is not here then where is it. A big question in mind was that this handbag was moving everywhere in Dubai for last 7 days so might be somewhere it got dropped or it may be a packing error. Anyhow, we called the hotel and mentioned about this situation. Considering the situation of valuable items; hotel team immediately followed their protocol and sent a security surveillance team to our vacated room. While hotel team was taking this action, we were boarding our flight. Having no idea on the so-called lost items; Cabin crew announced to put our phones on airplane mode and the plane was almost on the runway with the flight attendants on their seats; that's when an email pops up from Hyatt team - 'your valuable items are safe with us and please don't worry'.... An action taken within 30 min by Hyatt that speaks a loud about Hyatt's standards. Thanks to Amit and his team from Hotel Security who conducted this search exercise and protected customer's interest and trust. This is a good example manifesting a culture of ethics in Hyatt brand.

The room and the facilities in the room and the room size were remarkable. The breakfast was good.

But the life cooking stations needs to be improved. The major draw back which caused major discomfort for residences was the elevators. There were slow and it will take almost 10 to 15 min. to arrive to the room. Regardless going down or up.

GOOD AND CLEAN PROPERTY . Close to downtown and all other attractions .

Lift maintenance was very poor . Had to wait for the elevator for 20 minutes . That was very bad . Only 3 elevators were working . Staff are not responsive . They are keen on collecting the amount and the deposits .

Very clean and quiet with a great breakfast. Staff were superb. Location is quiet and well connected with metro and taxi. Check in and check out were very efficient and helpful. Relaxation areas within the complex were more than adequate.

pick up and drop off area's are a little cramped and could do with expanding.

N/A

The curtains in the bedroom did not completely shut out the light because it doesn’t reach the floor completely and therefore a bright ray of light comes into the room in the morning.

Been here before so I was happy going back. Hotel is comfortable and located perfectly in city center The staff at the entrance to the hotel are ALWAYS helping out and make guests feel so welcome. Thank you all. Happy with the staff who checked us out of hotel-cant remember his name. He had excellent customer service and was sorry for the poor experience I had. He is actually more fit to be manager! 😊

No extra mile from manager-not sure which area he manages. Given it was Ramadan and forced by circumstances to have a late breakfast-which was paid for during booking, manager did nothing and refused to help us take our food to the room discretely (respecting Ramadan rules of exposing food prior to 6pm-iftar). And they DO have room service-provided you PAY for it. So how then do they deliver the 'paid' food discretely if food is not allowed to be taken up to the rooms?.when I suggested this, manager asked me to go find and speak to the kitchen manager myself. So unprofessional. Was super disappointed by this. Ruined our day that morning!.

Well maintained

Overall we had a pleasant experience. The hotel apartments is well-located, offering easy access to key areas in Dubai, and the facilities were modern and well-maintained. The rooms were clean, spacious, and comfortable, and the check-in process was smooth. However, the breakfast buffet was a notable letdown. The variety was very limited, and the quality of options did not meet the standards expected from a Hyatt property. Additionally, the breakfast staff appeared inexperienced and struggled to manage basic service expectations. Aside from the breakfast, the rest of the stay was enjoyable. With some improvement in their F&B service, particularly during breakfast, this hotel could provide a truly five-star experience

Wonderful Hotel Experience: The hotel is absolutely amazing, with breathtaking views that make the stay even more enjoyable. I would like to sincerely thank the hotel management for the high level of cleanliness, excellent organization, and genuine care for the guests. A special thanks to Mr. Savio for his warm welcome, great attention to detail, and outstanding service. This is my third time dealing with him, and once again, it was a perfect choice

Wonderful Hotel Experience: The hotel is absolutely amazing, with breathtaking views that make the stay even more enjoyable. I would like to sincerely thank the hotel management for the high level of cleanliness, excellent organization, and genuine care for the guests. A special thanks to Mr. Savio for his warm welcome, great attention to detail, and outstanding service. This is my third time dealing with him, and once again, it was a perfect choice