I booked this for my father who was visiting from France. From the initial dealings with the hotel by phone when I was getting all the information my father needed to make his stay more comfortable for him was perfect. He stated that when he arrived all staff were very helpful, the room was clean and ready for him. The only thing was as normal with places situated in city's the parking was difficult so it was easier for him to leave his car in the hotel carpark and use taxis, other than than the hotel and Exeter itself was really good.

Parking was expensive outside of the hotel

The room was spacious, clean and comfortable. The temperature in the room was reasonable and easily adjusted. Breakfast was good and the staff were all friendly and helpful.

The parking. Firstly having to pay for 24 hours at a time is inflexible and works out very expensive. I made the mistake of making a typo with my registration on the hotel machine. Yourparkingspace who manage the parking informed me that they could not change the reg so I had to pay again using the app/on-line. They said I would be refunded. I did this but had to pay a service charge on top. They said I would be refunded for the first payment but to date I have not been. I am therefore out of pocket. On my last day I would have liked to have come back to the hotel for breakfast after dropping my daughter off early for her exam but could not without paying for another whole day's parking so had to miss breakfast.

Fantastic location, 10 minutes pleasant walk ( up a hill) into centre. Hotel was generally very clean and rooms were well designed and comfortable. The staff were exceptionally friendly, caring and attentive. They made every guest feel special and cared for. Everyone we came across: housekeeping, reception staff. They were very attentive at breakfast, cleaning tables immediately and seating guests personally. I thought breakfast was very well organised. The staff seemed to really enjoy their job and were so positive. For example joking with children, asking guests about their day, taking the initiative to recommend places to eat etc. They truly went above and beyond and made our visit to Exeter special because of the hotel experience. We didn’t expect this as booked the Holiday Inn based on location and reasonable price. But the staff made it feel like a very personal and small hotel- just perfect!

Only small negative was that the room needed a good hoover. But otherwise room and hotel were very clean.

Everything about it. Very well maintained modern rooms and facilities. Parking on site. Good location within walking distance of city centre, Exeter Quays, and Mill on the Exe. Best of all the staff. Wonderfully friendly, welcoming, helpful and so hard working. The way they managed breakfast on 4 very busy mornings was a model of best practice I've never seen before even in much more expensive hotels. Efficient, alert, polite, friendly. Top marks.

Nothing.

The staff were very friendly, welcoming, and helpful. They gave us a room in a quiet part of the building away from any lift and stairway, which always helps as I am a very light sleeper. The room was very comfortable and clean, and cool thanks to the air conditioning, which helped cool us down after a rather warm day of walking. It also came with a kettle and tea, coffee and milk sachets. Even better, there were spare milk sachets in reception for you to use - I always run out of those things on the first full day. Breakfast was well stocked - some people might complain there were not enough items in the hot food section - but I thought it was a good choice of foods.

The tea mugs in the room and at breakfast were very small, such that you needed two cups of tea to come close to a proper cuppa in the morning. If you like a good cuppa, take your own full-size mug, that's what I do. Breakfast could be a bit cramped, especially at weekends. But the staff do their best to be accommodating and we always managed to get a table straight away. Maybe be mindful of this and head down earlier than you usually would for breakfast.

Straight as we got into reception, both ladies were very helpful and answered any questions. Our continued stay every staff members was polite even lent us an umbrella when it was raining. We wanted to stay an extra night, and another staff member did everything to accommodate us and even managed to keep us in the same rooms so we didn't have to repack. Breakfast was very reasonable. I had enough of everything to be happy for the day ahead. When we asked for extra toilet rolls etc was no problem. For a 3 star 🌟 I would of rated this place a 4 it certainly ticked so many boxes and will definitely stay here again.

A little crowded at breakfast time but was sat down within minutes again staff very kind and helpful.

Modern, clean, straightforward. Five minute walk to the river and weir, an ideal dog walk and a ten minute walk into the city centre and Cathedral. Breakfast was busy but well organised and the cooked breakfast was very acceptable. The staff were all friendly and helpful. Air con worked well and was quiet.

Window in the room is non opening, so no fresh air and forced to use the air con. Wasn’t aware when booking that there’s an additional £30 charge to have our dog in the room. Difficulty at breakfast as there are only a couple of dog friendly tables but we’re offered the option to take breakfast to our room. Guess we could have eaten it in our car, as there’s the option to have our windows open.

It was a nice hotel. Pretty standard and similar to other chain hotels. Everything seemed fairly clean apart from the floor which could have been hoovered better in the corners and edges of the room. They had 2 types of pillow to choose from with one firm and one soft which is nice and the bathroom has Dove products to use which is a good quality.

The carpet could have been cleaner but it wasn’t too bad. The breakfast was perfectly fine but could have had more options perhaps for the continental but it did have everything that was on the menu. There was a sign above the coffee machine saying what drinks they did including hot chocolate but then the machine does not do hot chocolate which was a bit of a shame.

All the staff were exceptionally friendly and helpful - the rooms were spotless as were all the communal facilities - nothing was too much trouble - and they were very welcoming to our little dog who was travelling away with us for the first time. We were super impressed.

Nothing that they could do about this at the hotel but.....ideally a bit more floor space in the rooms would make the hotel completely perfect but....for a short stay it really isn't a problem. The room was well decorated, super clean and very comfortable so all good!

The location was perfect for our purposes, a short walk to the Cathedral and (in the other direction) to the quayside, with its restaurants, information centre and boat trips. Our room was a good size, quiet, and with everything we needed to make our stay of six nights very comfortable. The breakfasts were very good, even when the hotel was full of guests. Perfect scrambled eggs and everything else to get our active days off to a good start. All the members of staff were very pleasant, and worked to a high standard. Special mention for Dawn, who is a lovely lady and made us feel cared for throughout our stay. We will definitely put Holiday Inn hotels at the top of our list for other staycations, and hope that they meet Exeter standards.

We liked everything.