We booked the hotel because it was close to the airport and was affordable. It was beyond our expectations. The staff was helpful and friendly, the food was great both dinner and breakfast. We appreciated the fact they had tasty vegan options. The bed was comfortable and it was easy to get to and from the hotel via airport shuttle busses. Overall experience was great, and we will be sure to return.

The towels were too tiny

Room was comfortable and very functional. No frills but well designed for short stays. Also quiet and great blackout curtains.

Unable to get through on phone. Emailed re bus service from Heathrow and response said there was a hoppa bus hourly but gave no details on frequency or location - would have been helpful to say it was bus stop 18 (I think) and give schedule.

Nice choice of breakfast items. Very comfy bed and really soft bedding. Complimentary bottle of water. Good shower and lovely smelling toiletries. Staff very helpful

No fried eggs at breakfast only scrambled. We checked in late 11pm ish and realised after having a shower that the hairdryer was missing in our room and it took half an hour and three phone calls to get one sent up at midnight by which time my hair was almost dry messily. Housekeeping should have notified reception that the hairdryer was missing /stolen / removed as broken? Overall it’s a really good hotel and very convenient for Heathrow. Will use again

The facilities, especially the restaurants and bars, made for a perfect place to overnight before or after a flight at Heathrow Terminal 5.

I specifically booked here because of the reference to an airport shuttle in the listing. Turns out I was advised the “airport shuttle” was not reliable and was operated by a company not affiliated with the Sheraton. The young lady at check-in told me it may not even come. I was advised instead to book with WeKnowLondon, which had a QR code right at checkin. Unfortunately, there was no availability for the €9 shared shuttle ride by the time I tried to book. I had to instead pay €26 for a private ride to Terminal 5 in the same big van. It would be nice to advise this on the platform, and suggest folks book in advance. I felt this was a bit opportunistic. Otherwise, very nice stay.

Room Service was good and I like the location was great near to Heathrow airport Terminal 5. Breakfast was good but there was very less options for vegiterians. I proposed to have more options for vegitarians. Options can be in the alternate days something on Monday, Wednesday and Friday and others can be on Tuesday, Thursday and Saturday. So this way options for Vegiterians can be increased.

Sorry the options given for Vegiterian was not as per the expectations. It can be improved.

After our flight was cancelled, we booked a night here, arriving at close to midnight. The staff member checking us in was friendly and welcoming. The bed and pillows were comfortable, the room temperature easily adjustable, and there was a bottle of water available in the room. Breakfast was good, but not great - I would have loved to see a made to order station, or even a make-your-own pancake machine.

The shower pressure could have been much better. I paid extra to have Club Lounge access, which was a waste of money - the room had a few sodas, biscuits, and a water filling station that wasn't very cold. The hairdryer was hiding in the cabinet in the room, and didn't fit the plug in the bathroom, so I had to dry my hair with a very short hair dryer cord, out in the room. The location is convenient, but even though it's only .9 miles away from the airport, it still takes 10 minutes to get there, as you have to loop around, and cost about $20 for the Uber.

This airport hotel made me forget about the airport, which has never happened before. Inside, it was peaceful and orderly, even at check-out. The staff, from the check-in desk to the woman refilling the espresso machine, were cordial and kind, even in the midst of a lot of people wanting their individual attention. The room was quiet, clean, and comfortable. It was large enough that I didn't feel as though I was wedged up against my luggage. The shower worked beautifully and had two distinct advantages most other hotel showers lack: 1) one didn't need a degree in mechanical engineering to operate it correctly the first time; 2) the spray shield to keep the water off the floor actually worked. I was also surprised by how good the hotel's restaurant was. It wasn't overly showy, and it wasn't bland. The restaurant's food was as good as many fancy restaurant's I've patronized, at a very reasonable price-point. The bartender even worked with me to make a cocktail not on the menu (an elderflower spritz, with prosecco instead of gin), and added a cucumber slice to it which actually improved on what I'd had in other bars). The breakfast, a large buffet spread across four or five stations, was tasty and efficient, even with hordes of people trying to grab everything quickly before going to the airport. My only wish was that they had a nicer offering of teas (the Twinings black teas are a bit weak for me) and half-and-half or cream for the tea instead of just semi-skim (but this was common everywhere I stayed during my 3-week trip). What struck me about the staff that stays with me was that every person I spoke to not only helped me, but offered a solution that made my specific needs more expedient and/or cost-effective. Usually, when I travel, I think of the airport hotel as the least interesting and generic place I stay, but this time I was surprised that it was memorable.

As I noted above, I wished the tea options were better, along with a wider array of fatted milk options, but the hotel breakfast arrangement was fine-tuned for clientele in a hurry, and the coffee options were a great substitute.

Clean upmarket hotel

It was a £23 taxi fare from Heathrow despite being described as an airport hotel. The Hoppa bus seems to be one an hour or less and we had just missed it.

We stayed two nights, May 21 and June 9, arriving from Australia and departing to Helsinki, visiting friends and family in the interim. Reception staff, especially Nat, were extremely helpful and found suitable rooms for us to match my friend's requirements with her wheelchair, and also arranged to keep her medication cool during our stay. Room had all necessary amenities and was clean and great value. The restaurant's daytime maitre'd was also very kind and helpful with the wheelchair, and remembered us when we returned 2+ weeks later. Overall a very good experience and we will stay again when next in London.

All was fine except for one waiter who was extremely rude and unpleasant when we dined in the restaurant on the night of June 9. Perhaps he had some objections to wheelchairs or to vegetarians (restaurant focusses on meat dishes), but his attitude was unnecessary, given he was not at all busy at the time. Fortunately, at breakfast the following morning, the charming maitre'd was in charge, and his kindnesses compensated for the previous evening's disappointment.

I was pleasantly surprised by this Sheraton after reading some mixed reviews. Everything about my stay was great - early check-in was possible with a reasonable free of 10 pounds per hour, the room was comfortable (with massive bonus points for a window that OPENS into a courtyard), staff were helpful and friendly, the food from the bar surprisingly delicious (another bonus for vegan options). In terms of location, the hotel is very accessible from T5 by public bus (a short 5 min. hop with frequent service, easy to do even when jet lagged). Pro tip: take a walk on Harmondsworth Moor right next door and enjoy a beautiful green space!

It was exactly what I wanted and could afford, but not a luxury hotel in terms of design and amenities. Also, it is not in the terminal itself so may not be ideal for tight connections or standby.