All was great special thanks to Amina and hajar and mukhabat

This hotel has the highest level of value to money you can get. As a first visit you can get the heart of Dubai near Burj Khalifa, Dubai mall and the fountains which all of these you can simply walk to. All other attractions is up to 15-25 mins away (for example safari is about 25 mins away). The view to burj khalifa from the rooms balcony and from the pools is one of the best sights you can have in the modern world. The service staff in this hotel is something else, the cleanliness in every corner and the quality along side spectacular design smells luxury and uniqueness everywhere.

Really, nothing.

Staff at the reception and overall were outstanding . Professional and helpful with requests. The location and link to the Dubai Mall was extremely convenient. The lobby, café and rooms were elegant and refined as you walk in. Rooms were spacious, clean, relaxing with beautiful and well supplied bathrooms.

The breakfast buffet offerings and presentation could be improved. The ambience of the breakfast area was somewhat drab. The pool while beautiful and overlooking the Burj Khalifa area, did not offer a nice experience. It was not clear who was responsible for service in that are as it seems they have a third party company taking care of the pool area and that resulted in an experience not matching the beauty of the area. The gym experience was below expectations as the area designated had several obstructing columns and tight spaces for a workout with a poor view. The wet spa was poorly supplied (towels, toiletries...)

Amina and mugs at they are amazing

The hotel is clean and smells nice. The View from the balcony of pool and Burj Khalifa. Overall the stay was very wonderful. All the reception staff are respectful, especially Ahmad, Amr and Pamela. Thank you so much.

Nothing

Location and staff were friendly

The room carpet is dated

We stayed at the hotel during Ramadan, so it was a very calm and quiet stay. The staff was super friendly in all areas from the check-in to the check-out. We had a club room with an amazing view to Burj Kalifah and Dubai mall. Although the hotel is located in the very busy downtown of Dubai it is a pretty relaxing and quiet place with 3 pools whre you can rest between or after a journey. I want to highlight the service in the club longe. Prabesh and Jacob hosted us perfectly and could read every wish from our lips. The food was just great so we did not use any restaurant outside the hotel (except a BBQ-Dinner in the desert). We just can highly recommend this beautiful hotel!!!

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The staff were exceptional, helpful and friendly. The business club lounge was comfortable with good facilities and excellent service. Maybe the mini steaks today could have been more tender and the choice of main dishes a little limited, but that’s a minor point and the food was of high standard. Niyaal was very detailed and helpful with a number of questions I had in relation to relocating to Dubai and Jacob and Prabesh went out of their way to provide highly professional service. The spa was excellent, and Salma was highly knowledgeable on various health matters and provided a Balinese massage which was relaxing but also rejuvenating. The pool area was comfortable and enjoyable where I spent some time working. The rooms were of a high standard and comfortable to stay in. The air conditioning in both rooms I stayed in needed adjusting so that the thermostat control would work, as too cold. Ben at the reception, was especially helpful as was Tony. I really enjoyed my stay here and will recommend/ come back.

Fantastic stay. The room was spacious and clean. The location was perfect, connected to the Dubai Mall and close to major attractions and public transportation, making it easy to move around the city. Incredibly friendly and helpful staff, ensuring that my stay was enjoyable from start to finish. Nice restaurants with a fantastic view of Burj Khalifa. I would highly recommend this hotel to anyone looking for a comfortable and convenient place to stay!

Location, Friendly Staff, and smooth check-in check-out.

Overall, it was a mixed experience. The food, while not bad, fell short of expectations. It lacked the flavor and uniqueness I was hoping for, making it rather unremarkable overall. I also experienced an issue with the AC in my room, as the temperature couldn’t be lowered below 23°C. It was uncomfortably warm at night, and although I requested maintenance to address the issue, it was still inconvenient to deal with. The amenities were another area that left me disappointed. Both the variety and quality were lacking, especially when compared to other hotels I’ve stayed at in Dubai. For a hotel of this standard, I expected much more.