Getting a taxi is a big problem . I think hotel should provide taxi services at better price .

Cleaning of the room a bit earlier wud hv been better

The rooms are big, really confortable and they provide you of everything, we had iron, hair dryer, coffe and water everyday. Beds are really good and clean. The staff is so kind. In uber is really close to burj khalifa, rides were around 8-10 euros and is also near to the metro station if you wanna try or take longer trips like palm jumeirah. You have around services like 24hrs supermarket, exchange of money and restaurants. You can eat at the buffet really good price.

The bar was small, and prices were really high having in consideration the location. Beer there was 35AED and in front of burj khalifa it was 40AED. (I mean, you almost pay the same at the bar that is a normal bar with no views or anything and in Burj Khalifa with views and fountain show)

I was in room 512 which I liked as I wasn't looking at a brick wall or directly on to another building. It was lovely to have the sun coming in to the room. I must compliment Mohamed Konsouh for his outstanding customer service, his kindness and professionalism. Breakfast was plentiful with a big variety. I would return to this hotel.

When I checked in I was given a room on the other side of the building which looked on to the building next door and was dark. I asked to be changed to the other side of the building, and I was thrilled this request was accommodated.

i recently stayed at this hotel, and it exceeded all my expectations! From the moment I walked in, I felt welcomed and appreciated. The staff was attentive, friendly, and always ready to help, making me feel right at home. The room was spotless, spacious, and beautifully designed, with all the amenities I needed for a comfortable stay. The bed was incredibly cozy, and I slept better than I have in a long time. The facilities, including the pool and gym, were well-maintained and added to the relaxing atmosphere. Breakfast each morning was a treat with a variety of fresh and delicious options – there was something for everyone. The location was perfect, allowing easy access to all the main attractions. Overall, everything about my stay was fantastic, and I can’t wait to return! Highly recommended for anyone looking for a seamless, enjoyable experience.”

Nil

Unfortunately due to night flight and overtired we missed the breakfast, but the restaurant personal named mr Pritam tried his very best to supply us with some fruit and croissants which was very much appreciated. The staff on reception were expectionally helpful and did their very best to make our stay comfortable. The location was good only 10 mins walk to the tram and near the airport . We arrived a bit earlier but they made every effort to check us in early which was very much appreciated as we were very tired.

Can’t think of anything.

The service of restaurants staff ms Saditha she was ever smiling and so willing to help and assist any customer at the restaurant Also other restaurant staff was also very friendly and helpful We were delighted by Sarina gesture to bring a non vogue cake to us after our breakfast which was quite a surprise and great service The front office staff me Patrick was a great person to help us, he made rooms available after seeing us seated for long time at the bar His quick response to check and get us the room was very helpful He also so friendly and always checking on the comfort of customers Unlike the other staff Room service too was good and kept the rooms very clean

I wanted to take a moment to express my appreciation for the quality and size of the room I stayed in recently. I found it to be both cozy and comfortable, which greatly enhanced my overall experience. Moreover, the value for money that I received during my stay exceeded my expectations.

wanted to share a quick tip regarding accessing the hotel parking area. Due to current congestion, I recommend approaching the parking lot from the back side of the building. While it may require crossing through heavy traffic, this alternate route will help you reach the hotel sooner, especially if you are unfamiliar with the area.

I ORDERED A ROOM WITH AN AIRPORT VIEW AND THE ROOM DELIVERED. I ARRIVED AT 23.30HRS AND WAS MET BY A VERY CHARMING LADY AT RECEPTION WHO TOOK MY PAYMENT AND GAVE ME ALL THE RELEVANT INFORMATION ABOUT THE HOTEL.

WHEN I RETURNED HOME AND CHECKED MY BANK STATEMENT, I DISCOVERED THAT £135.23 (AED 604.22) HAD BEEN TAKEN OUT OF MY ACCOUNT. TRANSACTION 9/11/23 AT 23.29HRS. THIS WAS THE AMOUNT OF THE DEPOSIT THAT YOU HELD FOR MY STAY. AS I DID NOT HAVE ANY OUTSTANDING PAYMENTS DUE ON MY STAY, I WOULD LIKE A REFUND PLEASE. THERE MUST HAVE BEEN SOME CONFUSION WHEN I CHECKED IN.

I recently had the pleasure of staying at your Hilton property and overall, I was impressed with the cleanliness and tidiness of my room. The ambiance was cozy, and the bed was exceptionally comfortable, meeting the high standard I associate with the Hilton brand. However, I would like to bring to your attention a small issue I encountered during my stay. I had requested two extra bottles of water in the evening on the day of my check-in, but they were only delivered the next morning after several follow-ups. While I understand that delays can happen, I believe this is an aspect that could be improved upon to enhance the overall guest experience.

I just wanted to provide some feedback on the room service and outside food policy at the hotel. When I checked in, I had requested 2 bottles of water in the evening, but they were only delivered the next morning. Additionally, when I brought food from outside for dinner, I requested 2 plates to have my meal. However, I was informed that there would be a charge of 10 AED each for a 24-hour rental, which was surprising to me as an honored member of the Hilton group hotels. This was the first time I have encountered such a policy. I appreciate your attention to this matter and would like to discuss these issues further to ensure a more seamless experience in the future.

Availability of fruit drinks, Cornflakes etc . plenty. delicious Omelets and other foods suit for any country. Location is convenience for easy in and out for our purposes. All amenities in the room are adequate during my stay.

2 bottles of water are some days not enough. better to kept 2 bottes in the mini fridge and another 2 on the desk. The lobby area of the hotel is better be expanded. My suggestion is remove/ relocate the ' Bar' area and use that area to expand the Lobby. Lobby area is important to meet guests from different countries and suddenly meet face to face the guests in same country in different groups.