This is the second time we have stayed at this hotel and we think it is great. The food and service is excellent.

We were a family of 4 and booking.com allowed us to book a room with one large double bed but said was suitable for 2 + 2. The room wasn't. We had 1 double bed and 1 single. It wasn't comfortable at all having 2 adults and an 8 year old in one bed for 6 nights. This did spoil it for us. We had broken, unrestful sleep all week. The hotel were unable to provide another bed or move us to another room. Booking.com should not allow this option to be selected. We set the search for 2 adults and 2 children with their correct ages and this option was given and we selected it. Whether we should've looked more closely at the small print or not, the option should not have been there. It's very misleading.

The location of the hotel is fantastic if you have kids - easy to get cabs with car seats from the hotel to the local attractions such as Kidzania, Sea World, Ferrari World, Legoland etc. The onsite waterpark was also amazing, just a 2 minute walk from the hotel, it may not keep older kids amused for too long as it is a small waterpark but it was brilliant for kids aged 3-8. We had two rooms connected and the rooms were extremly spacious, both with balconies overlooking the water.

The only thing we did not like was the noise at night. There seemed to be a beach club which was blasting music until 2am in the morning on three out of the seven nights of our stay although we were staying over the Christmas period so it may be a one off due to the holiday season. On the other four nights there was generally loud music until about 11pm. The hotel did offer to move us in the hotel further away from the beach club however I do not believe that would have made any difference with how loud the music was - it could also be heard at the Westin.

All facilities for the kids.. kids club, swimming pools, waterpark and the beach… very enjoyable for the kids from 1,5 to 15.. staff always welcoming us

The noisy because of the night clubs very loud sounds disturb our sleeping. The trees around the slides and water pool inside water park the droppings of leaves make the water look dirty and not looking good need care

he staff and reception were consistently amazing and incredibly helpful throughout my stay. I especially enjoyed the uniquely warm pool water – a delightful and rare treat. The complimentary valet parking was a definite plus. My child absolutely loved the Jungle Bay waterpark, which was a fantastic perk for hotel guests. The access to all three hotel facilities truly created a resort city atmosphere, offering something for everyone. Finally, the location is ideal for those seeking a luxurious experience in the upscale area.

While the experience was largely positive, the pricing felt somewhat inflated. Our room, despite having a king and a single bed, felt cramped, especially given our week-long stay and the amount of luggage we had; wardrobe space was insufficient for our belongings. Additionally, the shower water pressure could have been stronger, and the food at the pool bar could be improved.

Resort, water park, beach, pools, valet service, most of the staff was courteous.

I was told by a person that abaya can’t be worn while accessing the beach area even if I don swim and he stopped us from accessing the beach. When inquired later from the receptionist, I was told there was no dress code to access the beach area if u don’t swim. It was a huge off as we just wanted to enjoy the night breeze sitting close to the quiet night beach. Also, the person who came to check the minibar accused us of taking two pepsi cans when we hadn’t even touched the minibar. The bins in the both the washroom and the room didn’t have any liners and there was no tissue box in the room. Also, the tv provided wasn’t a smart tv 😐

Very clean property with lots of amenities, everything you need on a holiday. Staff was amazing, so attentive and really cared about your stay. They couldn’t do enough for you. The on site waterpark was a huge hit with the kids, and definitely worth the money to come here.

The room we had could sleep 4, but it only slept 4 as we had two young kids, one of which could fit in the bed with us. It was fine for us, but might have been tight if the kids were older. Definitely not 4 adults though.

We have just returned from a 5 day break at this super hotel, with customer service to exceed all expectations. The breakfast was plentiful, and the food was superb. The room was huge and kept spotlessly clean. There is access to the facilities at the Westin hotel next door and waterpark, with and adults only pool which was fabulous, loungers could be booked in advance, so no fighting for best position, a swim up bar and great restaurants. On our last day the pool manager came up to us say that they hope we had a wonderful day gave us a card with best wishes and a cake to say bon voyage for our journey home. There is a metro station right by the hotel with great access and cheap access to all parts of Dubai. Highly reccomended.

Nothing

- We were upgraded to WESTIN Hotel (a more luxurious ambiance) - Many pool options for different age groups including the large splash pad / water slides for kids - Good ambience near the reception - Live music & entertainment during breakfast was brilliant - Welcome drinks at check and coffee voucher was appreciated

- Check-in process was very, very time consuming - AC did not work well at all throughout our stay - AC maintenance person gave some silly reasoning - There aren't enough staff in the common areas - The pool slide areas gets crowded and dirty with leaves from surrounding trees, twigs and dirt entering the pool - Some housekeeping staff are unprofessional - coming into the room without knocking or checking if there are occupants - Some of the staff at the coffee shop near the main reception sounded arrogant - Price is quite high - there are other hotels with the same facilities (and lower rate)

Best choice for a family vacation with kids - would not hesitate to go back. Staff was wonderful, especially Vinodth Antony in Valet - he was especially kind to my elder parents and helped so much with my mother's scooter. Thanks also to Hanna at Travel desk who handled our last minute requests for desert safari and yacht cruise by WhatsApp - too many others in Latest Recipe restaurant and room cleaning - Will be back for sure - Thank you for making our vacation so memorable!

Would be nice to have a few more Indian vegetarian options at Latest Recipe dinner buffet

Staff were fabulous, especially Napoleon who came to greet us every morning at breakfast. Staff were always quick to attend to any queries we had. I also loved the fact we could use facilities from the partnering hotels next door.

The only two points that I would flag about the hotel is one being the location. Nothing is within walking distance and you need a taxi to get anywhere. The second was the bed. I did not sleep too well, as I found the bed to be very uncomfortable which is a shame as everything else was perfect.