The view and comfort quality of the suite

We ordered some items like brushes and all it took them 1 hr to bring it probably bcz of the lunch cooking hours but they should have given a heads up... Others than that theybwere very welcomig

The property was very cozy and elegant. Thet had given us a very nice room overlooking the Museum of the Future and Burj Khalifa.

The TV network wasn't working. We called to ask for help regarding the network but nobody came to fix it.

Everything

The women staff especially like Dina who don't even acknowledge you if you are standing right infront of them. And another woman staff who was rude to her colleague while I was stood there when he asked her to check me out. She told him to shut his mouth in her language.

I would like to express my immense happiness with my stay at this wonderful hotel. My experience here was filled with comfort and excellence, and I can confidently say it has been one of the best stays I’ve ever had. I want to thank Aisha, Ahmed, and Mohammed at the reception for their warm welcome and professionalism. They were always smiling and ready to assist me with anything I needed, making me feel right at home. I would also like to extend my heartfelt thanks to the manager, Mina, who contributed to creating such a welcoming and warm environment. His leadership and dedication to the team greatly reflected on my experience. I am truly grateful for everything and look forward to returning to this amazing place soon!

room was not ok in the first stage, but Mr. Saif who is very kind and understanding person has changed the room for us and was really good. appreciate his support. breakfast was good. location is good as well.

at the evening, I came back to the hotel but I forgot my hand bag in my car, so I have requested the room service to get it for me from the valet, very nicely they accepted my request and they brought it to the room. after 15 minutes I want down to have a walk. someone from the room service, get in the room and open the same bag they brought to me ( I am sure) and to cover the action they closed the curtain and rearranged the sheet on the bad to give me the feeling that they came in to clean the room but it is not some empty bottles and other things they did not throw. if for security or safty reason they might ask me to open and it for them or they can check it by the scan. anyhow, I have nothing to worry but just to let you know that I knew what happen.

Excellent location. Friendly staff Nice rooms. Good view

Hotel personnels were kind and nice with flexibility in check in check out specially Miss Radia was nice and helpfull > Mr Riyaz ( Concierge )was so helpful and make us feel as we are dealing with family member.He made us easy transfer to airport > He is really great personnel like wise miss Radia

The room ,allthough it is upgraded it was not good for bathroom were for handicapped and all people not room we saw on booking Elevators , we were waiting for half an hour sometimes waiting for elevators Room standard and equipments ( hair dryer, dus , minibar out of order and we spent long time to be repaired No one conducted us correctly to swimming pool Bisiness centre spent long time to work out no view from terrace all above out of order

i would like to thanks Mr.saif in reception he was nice guy and helpfull much appreciated. staff of parking car helpfull Alafashin helpfull room clean location perfect and near metro station

need to echance housekeeping and do training for housekeeping staff to be not late for room cleaing also once we call housekeeping by phone donot reply there is time for houekeepin only in morning and afternoon .

Location and cleanliness

Dinner at the restaurant and the pool area was very dull and no entertainment ie music and not much lighting in the evening

Hotel is clean and lobby smells very good. Staff were very kind, responisve and they gave answers to our questions. Hotel is right next to metro station Emirates tower. In general location is very good. Rooftop pool is included in price and is very nice. Our room was tidy, clean, all mentioned items were there. We had iron, shower things, towels, slippers, water, coffee, tea. You can ask for room service without additional price and they remake the room just perfect. We also chose breakfast. Very delicious, wide offer, that also changed a little bit day by day and you can also try some traditiona food. Also staff in the kitchen was very nice and welcoming. Yes, there were moments when we needed to wait for the elevator a little bit but it wasnt longer than 5minutes so I do not see it as an issue. Also there is possibility to leave your luggage for free while you wait for check in or check out. Overall we really enjoyed our stay here and definitely reccomend!