The staff was very kind and patient, everyone was very hospitable and cheerful. I also liked the way they related to me and my sister, trying to accommodate our requests and above all the different language. The reception was incredible. I can give you another example: my sister and I realized that we didn't have an adapter that we could use to charge our phones and a guy at the reception was very kind in advising us where to find it and go and buy it. These are things that may seem trivial to some people, but they are not. Kindness is innate and it is beautiful to find it in these types of contexts. The location of the hotel is very convenient, both for reaching the center and for taking a walk along the seafront and then it is right near the Brighton Pier. We had breakfast included and there were many alternatives, both for a savory breakfast and for a sweet breakfast (as we are used to in Italy). Furthermore, being allergic to lactose and eggs, I have found alternatives to be able to eat too. Only advice: I would opt for adding something more vegan and/or vegan desserts. Among other things, the staff was very kind upon departure, as we had breakfast paid for that day too but unfortunately we had an early train to reach the airport and they prepared a box for us so we wouldn't miss breakfast or make a refund. Skilled in finding effective and fast solutions. The room was a normal size, with a somewhat vintage style. Very pretty. So thank you very much.

The thing that I personally would improve is that there was carpet as the floor, which although beautiful and functional in retaining the heat, also retains a lot of dirt or dust if you don't do a proper daily cleaning. As mentioned in the box above, another aspect that I would improve is certainly the integration of vegan desserts at breakfast. Nothing more because I think everything was perfect.

Very spacious room, perfect for a few days stay and very clean.

- Fire alarm went off in the middle of the night - our room faced a club and busy corner pub so quite a lot of noise distruption into the early hours but as expected in a city that doesn't sleep lol

Excellent Location close to the shops, The Lanes , The Royal Pavillion , overlooking the beach and Brighton Pier

Fire alarm going off at 23:00 ( not due to a fire ! ) . Looks dated . No usb sockets in bedroom, or air conditioning.

Nice Sea view, and comfy bed. Afternoon Tea was fabulous, and generous, such that we were still eating it in the following days. Staff were helpful and adaptable. Lovely upper and lower promenade walks or runs got to by simply crossing the road. Only £6.50 taxi from station, or can walk less than a mile with your cases. Pool access was a nice extra. Excellent buffet breakfast, good quality food.

Just an observation, I am 6'2" yet bath side was a bit of a step for me to climb over. It was too much for my wife who is a foot shorter. Next time I visit, I will make request for a standalone shower, perhaps a bathroom where stepping into it is not so much of a challenge

Location and view

Very dated carpets and decor. I don’t mind the “classic” look, but stains the size of a body are not good for the price.

Location and spa were great, bed was comfortable, room was clean and staff were polite.

The room was cold with single pain old windows letting in a draft, no plugs by the bed with bedside table only on one side. Not enough milk for tea and coffee but reception did give us more when we asked

The room was clean and a nice size. We'd had a free upgrade to a sea view room which was appreciated. The breakfast was self-service, but was good quality and lots of choices. We were only staying overnight so didn't use the spa/gym this visit. The location was great for our shopping trip to Brighton.

We'd have like to have a later check-out than 11am, but this was going to cost £20 for 1 hour. Given that we couldn't get access to the room until 3pm, there is plenty of time to allow occasional guests an hour or two without an additional charge. I'm sure all rooms don't start getting cleaned at 11! This was quite disappointing (especially as I've now been offered a late checkout if I rebook). This should be part of what's on offer.

Came to your hotel to celebrate my husband birthday. We had a lovely stay. Excellent view from our room. The weather was hot (early april), so we actually sat on the beach and enjoyed some downtime. Night life was lively, but it did not interfere with our time. Lots of shops to visit in the lanes. Your hotel has access to the lanes, 5 minutes walk. We actually sourced our 3 day parking online. We paid £65 for 3 full days. The walk to the hotel was 10 minutes. You can drop off your luggage before you park up. You really do not need your car if you're there for pleasure, sightseeing and relaxation. We would definitely come again.

The hotel was right on the front. We were given a room near the lift that was very helpful. Plus,as it was my birthday the hotel left me a box of chocolates and a card - a nice gesture. Breakfast was plentiful and varied. Used the indoor pool a couple of times which was a bonus. Rooms were cleaned to a high standard and towels changed regularly Nice to have water left in our room on arrival.

We arrived at the hotel at 3pm and our room wasn’t ready for at least another half an hour. We had to sit in the bar, where the drinks were quite expensive. It would have been helpful to have .had a toilet brush in the bathroom. It was quite difficult to control the heat of the water in the shower.

The breakfast was fabulous. There was so much choice. Full English, Continental, or a whatever you fancy mash-up! You could even order freshly cooked pancakes and maple syrup! Yum! The room was bigger than I imagined, with sumptuous beds. There was ample tea/coffee facilities, lots of wardrobe space and drawers for our clothing. The sea view was amazing, made more so by the gorgeous weather we were lucky to have. The staff were attentive, friendly and knowledgeable about the area. (Cost of local buses, nearest stops, where to visit!) Did not try the gym and spa included in the room fee, but if the room and breakfast were an indication, I suspect the gym etc would be amazing. Location was ideal for access to the beach, the pier and the pavilion. The main shopping arcade was slightly further away, but not unreasonably far, and to get there one could go through the lanes. (A charming array of boutique shops situated in a myriad of little alleyways!)