location, food, bar stafff and atmosphere around the building

poor wifi in the room due. i asked reception and they advised that it is because the hotel was fully booked with too many people. Now that shouldn't be the costumer's problem especially how much the hotel costs per night. please do better as if i didn't have unlimited data i couldn't have been able to connect to the tv or work laptop. Being advised to come down to the bar isn't ideal as i want my own privacy for the room i paid for. that was truly disappointing sorry.......

The hotel is in a wonderful location, very central and right across from the beach. I mainly booked for the spa area, and it exceeded my expectations - everything very clean and well-maintained, and I appreciated that there are adult-only times for the pool. The bed was super-comfortable and I appreciated that there was a complimentary gin and tonic provided in my room.

Impossible to sleep past 6 a.m. due to noise from the street below (trucks loading/unloading), and ear plugs didn't help. Room was very warm (no air conditioning).

I really enjoyed the location. It was walking distance to basically everything, and the view was beautiful. The facilities were fantastic and the staff were really helpful, nothing was too much trouble and our room was made up nearly every day. The spa facilities were lovely. We didn't get to take advantage of them as much as we would have liked because we were quite busy - but we had a wonderful massage during our stay and had some time in the pools. The hotel food was very tasty. We had breakfast in our room one morning and ordered room service a couple of times, and each time, we were very happy with how tasty it was. The hotel itself is what you expect from a building its age, and I found the features really pretty. We had very good sleep each night, and even though there is a venue close by that plays music in the evenings, it was over by around 11.30pm, so we weren't disturbed.

Some of the furniture looked a little beaten up.The in room showers' water pressure wasn't great, and the temperature seemed to be varying degrees of boiling hot. The continental breakfast seems slightly expensive for what you get. A broader selection of pastries and bread products would have felt more worth it and perhaps some whole fruits.

The staff were very friendly and helpful. Any queries were answered immediately. The spa was clean and not too busy. The bed was comfortable, and the room was sufficient size for a solo traveller. My room looked out over a side street and was quiet, even though I stayed over a weekend. The bar and restaurant area was lovely and bright with comfortable seating.

The issue was fixed within minutes of reporting on whatsapp (the hotels main form of communication), but the water in the air cooler and fan filter were very dirty. It would have been nice to have a couple more hooks to hang up clothes because there was no wardrobe or closet space.

Great location. Warm, cosy, quiet room (small double), very nice toiletries, decent coffee maker, and complimentary G&T Really interesting spa area in the basement and cellar. Great cocktails in the bar.

Intial first impression as Reception could do with a refit, but it looks like the hotel is still work in progress, so this may be on their list of improvements. Noticed the smell of cannabis in the lift when stopped on floor 2, apart from it being cannabis surely, the hotel is non-smoking anyway.

Convenient central beachfront location. Good spa facilities. Good standard of food in restaurant. Room was welcoming and well equipped. Bonus of a free decanter of gin was a nice surprise.

Rude receptionist on first arrival was off-putting but very helpful staff took over and were more welcoming. Walking into reception which was cluttered with left luggage was not the best impression on arrival. A shaving mirror with magnification would be a welcome addition to the bathroom, as would a full length mirror in the room.

The staff was very friendly and helpful. The room was beautiful as well as all the facilities within the hotel. I would also really want to highlight the location of the hotel which is truly amazing since it is close to the railway station and directly on the beach - very convenient. In general, we were very happy with our stay and will be coming back for sure!

The only thing which was a bit disappointing was unbelievably dirty window in our bedroom. Since we were looking forward to have a sea view, it was not ideal. The water in the pool was also not the best quality I must say but it was bearable. Even though this was not something what would convince us not to return, if charging extra for a spa and extra for a sea view, I would expect cleaner standard.

The spa facilities are exceptional. We went when we checked in and we loved it so much we went again in the morning! You can spend hours in there relaxing - the atmosphere in the basement is fantastic to unwind. The bed was very comfortable and we had a decent nights sleep. The staff were lovely and made us feel very welcome.

The rooms need a deep clean, there was a lot of dust on the carpet around the bed. I would have loved to see air conditioning too, as the windows are small and our room was quite warm in the evening. That being said, these weren’t huge issues for us as we spent most of the time in the spa. We struggled to fall asleep as the couple next door were playing loud music, but this was quickly resolved by the staff.

Staff were friendly and accommodated my request to make my partner's birthday extra special. They also gave us a free room upgrade facing the sea. The room itself was nice, clean, comfortable and had air conditioning

The bathroom was very warm. This seemed to be down to the bathroom radiator/towel rack which was always on and there didn't seem to be a way to turn it off. Not much of an issue ultimately unless you spend long periods of time in there

Wonderful property: Room was a good size withe excellent on-suite, and free welcoming decanter of gin (& tonic) The hotel also offered sauna, steam room, small swimming pool, & hot tub - which were very well maintained and offered a great way to wind down in the late afternoon. The hotel location was perfect: Right by the sea front and easy walk to The Lanes offering a wide range of cafes, restaurants and art/craft/jewellery shops. The staff were very helpful, in particular the female staff managing reception at checking-in/out (3pm 20th / ~11am 23rd March). She went out of her way to ensure we had access to full facilities, as well as setting-up a special room booking to help me with an unplanned business call - many thanks, very much appreciated!

Nothing