The rooms were clean. Staff friendly. Breakfast was really good - quality ingredients for the full English breakfast. We had a main meal in the pub and it was good pub food for the price.

Someone is really overly keen on air fresheners. They are everywhere around the rooms and corridors and the smell was really overwhelming. We turned off the Glade plug-ins we could find in our rooms for the duration of our stay. My Son has asthma and the thick perfumed air was really too much. Plus you surely don't need it because the place was very clean! Maybe try just a few natural oil scents instead? Anyway - that is constructive criticism because otherwise the stay was very good. Thank you!

The staff were excellent, all friendly and helpful. The location along the riverside is obviously lovely. The room was beautifully decorated and thought out, great touch leaving a fan in there. Very clean too. Carpark was a must for us. Food was fine, nothing amazing, but good enough. Let me expand on that, the breakfast was good, but the mushroom pizza only had two whole mushrooms cut up onto it, and the pepperoni pizza had 6 pieces of pepperoni.. both seemed a little scarce. The chilli on chips the next night was lovely, but I think your plates are too big which make the servings look small, especially the burger dish.

The bed squeaked badly every time we moved which kept waking me up (Kingfisher room) The mattress was not great either. The shower door doesn't open and close easily, it has 'dropped' so needed to be hefted and pulled hard into place to close. Your 'front door' entrance looks tatty with a dead plant in pot left outside the door too, it would benefit from being smartened up and maybe a hanging basket or something to make it look less run down.

Fabulous staff who looked after me well - thank you. 8.00 am breakfast very late for work, ordered takeaway and it was lovely! Beautiful location. Room immaculate.

Slow shower, luke warm water only, could not get the shower to get hot. The room was cold tried to turn on radiator and would not work - cold during the night. I reported it and new thermostats have been installed - teething troubles apparently. Lovely kettle but far too big to put under the tap, had to use the shower to fill it. Lots of stairs to the room but staff helped carry all my bags.

The Hotel was very picturesque as on the banks of the River. Our room looked out down the river. The room was very clean with pillow protectors and plenty of milk sachets for tea making. Shower was great and handy side entrance to enter accommodation so didn’t have to walk through pub if preferred. The staff were friendly and welcoming. Cooked breakfast 10/10 and service excellent.

Unfortunately we were over the kitchen and it had a large extractor fan on its roof. Initially a little noisy and smelly so couldn’t open the window. A fan was provided so put this on .However we didn’t stay in our room for long & it was turned off at 22.30 hours & then on again at breakfast time 08.00 which we didn’t notice as busy getting washed etc. The bed was rather soft for me but suited my husband .

Overall it was a lovely place to stay. Dinner was tasty and reasonably priced and although my steak wasn’t quite medium it was extremely tasty and tender. Breakfast both mornings was very well cooked and again very tasty-nice to see a good quality sausage used! Staff were pleasant and efficient and the room was clean etc. I would definitely stay again.

The window latches were broken meaning they creaked and the catches scratched as the window moved and the extraction unit for the kitchen was right below my window. Not really a problem but it could be a bit noisy and smelly at times.

The room was very clean and newly decorated with a beautiful view. Tea/coffee/water in room on arrival and was refreshed the next day while we were out. Staff were friendly and helpful. The breakfast was plentiful , the bacon was amazing !! I would highly recommend and would definitely go back.

The bed was a little soft for me, but I still slept okay. The shower cubicle was on the small side. The bar and tables felt "sticky", not from food, but maybe the Polish that has been used on them, so you stuck to it when leaning on them.

Excellent food. Breakfast was very well cooked and generous quantities, so filling that only a light snack required until dinner. Had a pizza one evening which was probably one of the best had in along time. The room had great views of the river and had plenty of space. Large double bed with big screen tv. Very clean.

The bathroom was tiny. Had all the usual facilities but was cramped and very little room to move. An extra couple of feet added to the dimensions would make a huge difference.

Bottles of water in room that were replenished when used was excellent. Breakfast was very good. Lovely quiet spot. The mattresses were soft and comfortable. Food was excellent value for money. View of the river from room was beautiful. Lovely spot and near "attractions" easy to walk to.

Just a little constructive criticism, the room would have benefited from a chair but I understand that Gooseander room had only just been refurbished and maybe the chair hadn't been placed in there yet.

It was a perfect little place a very old looking building which i loved a bout it placed right by a river which was also lovely only gave 8 stars because our room was small but very cosy next time will ask for a bit bigger room but staff did warn us we may wan to swap With our family who had the larger room liked where it was the location was perfect an the look was was lovely staff where so nice breakfast included in the price which was also lovely an we all really enjoyed it No Complaints loved our stay an will go again

Nothing

Evening host and morning breakfast staff were exceptional. Welcoming, polite and attentive. Room was clean and well prepared with facilities as advertised. Breakfast menu was excellent (including vegetarian option) with quality products.

Room decor was a little dated and 'worn' in places. The ensuite bathroom would benefit from an update and redecoration eg ceiling extractor fan not working, uncovered and dirty; leaking sink fittings with a plastic bowl beneath to catch leaks. We did notice that some refurbishment is taking place as evidenced outside the main building carpark.