We love the location, it's so easy to get around to other places either on foot, by bus, train or boat. Hotel is comfy too with plenty of 'snugs' to get lost in. Bed and pillows were super comfy. Always find it restful staying here and love the building. The choice of cooked breakfast items is really excellent. Could add to the melon / fruit choices, in my opinion. Evening meal choice is adequate.

Some furniture a bit tired and in need of a bit of a refresh. Room could do with a few more pictures to highlight the history of the place. It's a great building and I think the owners miss a trick here.

Location and staff were great! The room was perfectly clean and quiet. Nice touches of a Nespresso machine, nice biscuits and loads of storage. The bed was very comfortable and the room was quiet at night.

car park was small as advertised. We attempted to use it. While I got our car from the pay lot across the river a pub guest for the hotel attempted to run over my Husband in the car park to get the space. We were not impressed by the pub patrons to the hotel. Were unable to find the app for the cheap Morrison's car park so used £10 a day lot across the river.

The manager on duty went beyond his role in a friendly and professional manner. He helped tune in the tv - took away a perfumed room diffuser and moved his car so I could have his space overnight. Very clean and friendly. The hotel is very underrated and well worth another stay. Thank you so much especially as travelling alone.

The room walls being very thin. So woke each time next door went to the loo! Not sure how this could be mitigated in a lovely period property. I ate in the restaurant for an evening and had fish n chips which unfortunately were very over cooked or refried as came very quickly and was not particularly pleasant. Toast and scrambled egg in the morning were over cooked too. Which was a shame in both counts as much choice and expectations high from breakfast reviews. But so much everything of the stay was great. Staff great.

I was warmly welcomed by Helen as soon as I arrived in the reception area. I was lucky to have parking outside the hotel & Helen was very helpful with this too. The other staff I encountered (on the stairs & in the diningroom/bar area were all friendly. The room was very clean, The bed was comfortable with cotton sheets well pressed. Decent pillows. Shower with proper amount of power. I liked that the windows did open to allow for fresh air. I only spent time in the room sleeping, but I would have been happy to have stayed for a few days. Overall I was very happy with my stay. Thank you.

I could hear people & traffic outside. This was minimal, but I am a light sleeper. Next time (there will be a next time) I will request a room not facing the road. I think most people would not even notice.

This lovely old building is very conveniently located right in the centre of town at the bottom of the (very steep and narrow) high street. My room was very comfortable, with king-sized bed and good-sized en suite (shower only - worked well). It had tea and coffee-making facilities in the room, plus tv and hairdryer. The bathroom had Elemis shampoo, conditioner and body/hand lotion - much appreciated by me. Although the room overlooked the bus stop and a busy road, noise was not a problem at all. I forgot to mention the air-conditioning, which was efficient and quiet (most of the time - see below). Food was good. A good selection of items for continental breakfast plus a very good cooked menu. The bacon bap was particularly good! Dinner menu also had a good selection and the fish and chips (chunky and delicious!) were very good. Staff were very friendly, eager to help and welcoming.

There was a slight smell of drains in the bathroom.

The location was amazing. Perfect for exploring the town. The hotel was really lovely and old and a llittle 'shabby chic' which we loved.. The rooms were very clean and a good size. There was tea and a kettle in the room and a modern coffee machine. The room was quite big and had secondary double glazing which was great as it is next to a road. The bathroom was big, well stocked with toiletries and had a bath. There was a small, free car park which was a real bonus but it is first come, first served. We would definitely stay here again.

We have stayed here many times and once again we have had a lovely and very comfortable stay…. The rooms are very clean and the beds are so comfortable… The staff always go out of their way to make our stay as nice as possible and they succeed! And they are always so welcoming to our little dogs Sooty and Sweep who really love ❤️ it here too…. Special mentions to Richard, Barny, Kieran, Sol, Sharon, Mackenzie and Kate…. And anyone else we have forgotten…. Thank you 🙏🏾 once again for all being so lovely to us…

Nothing

We had a wonderful stay. There was even a doggie pack delivered to the room with bowls and a dog bed! We had dinner in the restaurant/bar which was very nice. The staff were very friendly and the place had a great atmosphere. One thing marred our stay. We wanted to stay for breakfast but were running a little late due to daylight saving. We were told we would have to pay £20 to extend checkout for the privilege of eating breakfast there. Needless to say we went elsewhere!

Hotel is very conveniently situated, has lovely outside seating and a spacious bar. The evening meal we had was delicious and the staff were all very helpful in spite of the fact they were also catering for a party of 60 that night! We were very impressed. Its a lovely hotel but what makes it special is the staff.

Very small car park at the hotel. A bit of a hassle to find alternative parking. Pre book Morrisons would be my advice. Can park there overnight and a short stroll from hotel

Great location and room. Nothing was too much trouble. Good food.

We were so happy to see a no smoking section outside and it was one of the reasons we came back in the evening to eat, only to find a group of rather intimidating looking smokers there all night. We didn’t feel able to bring this up and ate indoors. There is no proper system on their computer for pricing the breakfasts. If I hadn’t queried it, I would have been charged £14 for a breakfast bap and a pot of tea. The guy at the checkout was very apologetic about it though.