Excellent location with safe on site parking. The staff we met were friendly and helpful when approached.

£15 per night extra payment for our dog. On the morning when we checked out I asked why there was a £15 per night charge for the dog? The reply from the receptionist was: "Company policy and for cleaning." I had asked this question because during our three night stay the carpet had never been hoovered. I would not have minded a one off payment of £15 but £45 was far in excess for the service we received and certainly was not good value for money! 😔

The room was clean and comfortable.

4th May 25, Sunday morning breakfast. The receptionist was rude to my husband regarding my Assistance Dog (Nuggget). He had just come back inside and brought my Assistance Dog to me. I was near the buffet getting a drink when she snapped at my husband. I was not happy with her lack of respect. Nugget has identification that let's people know he is a medical Assistance Dog. The only time he is not with me is when he gets taken outside to do his necessaries. My Anxiety was set off as a result. Also I requested a poached egg at breakfast only to find out that the Ibis doesn't do them. They need to have a choice of eggs as the scrambled egg was like eating grit it was Disgusting.

Breakfast was excellent and most of staff very obliging. Would be nice if the facility offered a comfortable lounge/bar where you could sit with a drink and enjoy the view. Also the menu provided from midday to 9pm was not very varied and seemed to be mainly fast food not for older guests.

What I definitely didn't like was, having paid a large amount of money for a two week stay that even though I have a blue badge it was an extra £15 per 24hours extra!! On top of this it cost us more money on Taxi's to take us to railway or bus stations, as couldn't move car incase we were unable to get back in parking garage and the alternative was a multi storey approximately quarter mile away NOT for the disabled.

Clean, comfortable and great position on the seafront - the staff were all very welcoming and helpful. Breakfast was average but ok.

We booked a table for lunch in the Deller restaurant online before we travelled there (confirmed by email and reminder email sent to me the day before) however when we arrived we were told they don’t do food at lunch time despite my booking and the welcome card in the room stating an all day menu was available from 12 midday. We were directed to the Mercury hotel next door (where we had a very nice meal). Unfortunately we had a disabled person in our group and it was very difficult for them to walk to the next hotel. Suggest you look at your advertising and online presence to correct the information for other clients. Very disappointing start to our visit. To add insult to injury I have received a feedback for the restaurant today

It’s very clean and staff very polite and always ready to help

It wasn’t good not being told there wasn’t a chef on Friday or sat night as he was day off on a weekend!! Not good the sat we booked a table next door in mercure where Alex hardy was polite helpful and always ready to help. Plus . In the ibis it’s not good when the barman tells you he’s not trained enough to sell bar snacks which so crazy it’s u real!!! Plus in breakfast on the sat morning having to wait ten minutes while it’s being filled up from mercure is not good. The hotel as been opened for 2-3 weeks and the poor lady and ayden was rushing round to do a lot of jobs is not good. I don’t normally complain but this weekend we was really looking forward to it. But I guess it’s teething problems but the bar made up for that on sat afternoon

The room was modern, clean and spacious. The bathroom was clean and well designed. Towels new, clean, and they were changed daily. The location is very close to the beach and the town. There is plenty of parking nearby. The breakfast was good. There is a small, but acceptable gym that was empty the entire time I was there.

The rooms are far too hot and the temperature controller won't allow lower temperatures to be set. I stayed in December and February and both times I found sleeping difficult due to the very heavy duvets and unreasonably warm room temperature.

The advert said everything included no charges on booking .com. With all the filter requirements put in. On arrival at 11pm late ( after a family death travelling from Birmingham we were expected to pay £15 for the dog.. there was no space to park our car so night staff said it was ok to park at side of hotel.. next morning we had a parking ticket and staff member was queried more money for parking our car on their complex.. utter con .. we need to come back in 3 weeks for a funeral but can’t afford all these add ons plus we now have a parking fine.. Paignton is waiting to trip the tourist up to top up on money cow tactics.

The location was very good, within minutes we were on the seafront. We also enjoyed sitting on the balcony at the front of the hotel, near the bar. The room was a good size with plenty of storage. The breakfast was well cooked but limited to what you could have but you need to have more than 1 small toaster available. Staff were very good but very understaffed. 1 person on the bar when the room is full to capacity is not good.

The carpark is too small and if you couldn't park in the side street next to the hotel the only other parking we found was on the seafront, which is not good if you have to pull suitcases. It would have been nice to have been pre warned that we had to pay a weeks carparking in advance to the hotel. The instructions on the lift were also confusing, B1 and B2 and 0 meant nothing and other guests were also complaining.

Lovely views, convenient position to all local facilities. Clean throughout, but it is new. The staff were very attentive.

Sadly, it may sound a silly gripe, BUT, the toilet in the en suite was far too low!! I’m very active and mobile, but I have arthritis in my right knee and it was difficult to get down so low to use the toilet!!! Appallingly thought out by whoever determined the height of the toilet seat. It’ll be our first and last visit to the hotel, sadly!!

I originally booked the Ibis Styles Paignton Spa, however I received a phone call the a few days before our visit to say they are giving us a complimentary upgrade to their sister hotel; Mercure Paignton Hotel. Upon checking in, the gentlemen at reception informed us he had complimentary upgraded our room to a Sea View Room as we were there to celebrate my partners birthday (21 again). Throughout our stay, we were greeted with smiles and warmth from the people at reception, bar staff, waitress staff, house keeping, maintenance man - all were really welcoming. The breakfast was lovely - so much choice and variety! There were always staff available if we needed anything. The room was gorgeous with a comfy bed and beautiful view! We will definitely be visiting again.