We had a lovely night staying at Malmaison whilst in Cheltenham for work. Our room was well equipped and comfortable with a lovely big bay window. The bed was comfortable and the shower was excellent. The bathroom was a tiny bit small, but it had everything you'd need. Be very careful around the heated towel rails, I accidentally touched it when climbing out of the shower and it was scalding hot. We had a fabulous meal in the restaurant (amazing steak and fantastic negronis) and then relaxed over a glass of wine and game of Monopoly in the comfort of the bar area. All the staff were lovely too. Recommended for when you feel like treating yourself.

Just the accidental collision with a very hot towel rail

The hotel has a lovely relaxed vibe with plenty of communal seating areas in the bar and restaurant. The reception staff were brilliant at attending to our few requests and were accommodating and approachable. The breakfast was excellent with plenty of continental options and table service for freshly cooked dishes on the menus. There was an internal courtyard that would be lovely to take advantage of in the good weather months and a conservatory ( out of action during our visit) that would be lovely in the summer months. We thoroughly enjoyed our stay and would recommend Malmaison as an excellent location for all that Cheltenham has to offer.

We appreciate that the hospitality industry is suffering in all aspects due to the ongoing economic downturn. However, to maintain Malmaison's reputation as a prestige, 4 star brand, the on-going maintenance of the fabric of the building has got to be addressed to maintain it's reputation. This cannot be placed on the shoulders of the staff who do an excellent job of running the hotel. There were many unaddressed maintenance issues in plain sight to visitors, that really shouldn't have needed to be brought to the attention of the staff. I'm certain they felt embarrassed for us having to mention but a few. Come on Malmaison group.... support your staff, they're doing a great job for you. Don't embarrass them by short-changing the upkeep of the building.

Staff were very friendly and the hotel was comfortable. The food was very good indeed.

The decor was too stark. The bathroom was poorly lit and the bath itself far too narrow, making it difficult if not dangerous to get in and out. The lighting in the bedroom was also really poor, with an enormous lampshade on the ceiling which was far too large for the room and did not generate sufficient light. I really do not like music being piped through the public areas, at all times of the day and evening! It was generally too loud and we had to ask for it to be turned down.

The location was fantastic. The staff were cheerful, polite and helpful. The Hotel bar was good and the breakfast has a good selection

We upgraded to a club room, however we had a few issues. The bathwater was only luke warm, the towel rail was not working, the chair in the room was ripped and there was a net curtain missing on one of the windows which meant that we had to draw the main curtain when we were in the room. However we were given a good discount to make up for these issues.

Breakfast quality and options were first class. The bar was excellent. The onsite barman makes amazing cocktails! The location was the main selling point and it didn't disappoint. Staff were excellent and anything we needed was seen and tended to immediately

The room we initially got put into had a few issues. After explaining this to the concierge, they rectified it immediately and we were put into a similar room which was perfect. The air conditioning in the room was a little too hot for us and not simple to use. (Our only negative)

Breakfast was excellent with real orange juice, lovely fresh fruit salad or museli and custom cooked full English plus croissants. Room very well equipped, public rooms very comfortable with attentive staff and really easy parking. Location for the literature festival could hardly be better. Centre of Cheltenham yet so peaceful and leafy. Lovely town to visit. Will certainly return next year. Great having a large drop off zone in front before parking overnight.

Would prefer a walk-in shower, but did not ask for one.

We stayed in room 327.when we got to our room was roast hot, we turned the heating off straight away . We turned the fans on straight away and opened window. Went out and when we returned the room was still boiling, we then turned heating controls off. That night we had no bedding on and was sweating . We felt like we was being roasted alive . At 2 am we both had freezing cold showers to cool down . Very little sleep even with the window still open. Lovely hotel and this is the only complaint

I liked the design, amazing location, beautiful building, rooms are a little bit 60-70s vibe. I actually liked that it was warm in the room and I could open a window for some fresh air. Black out curtains, comfortable bed, pillows.

You could hear everything that is happening in the corridor. Which was fine as was occasional passers. However, a dog next door was barking during the night. Earplugs helped but not completely. £15 for a 1 hour later checkout is a bit too much in my opinion. I would have willingly paid to stay until 2pm as there was a direct train to London at 3pm, but paying £45 for that is too much.

The staff at Malmaison were excellent. The room was excellent and the hotel in general was a real pleasant building to frequent. I enjoyed my stay and was made to feel both welcome and comfortable. The reception team went out of their way to resolve a problem created on the Booking.com website - they didn't make excuses they honoured the booking. I was immensely impressed by their professionalism and personal touch. I am grateful.

I felt that the evening meal menu choice and what was served was disappointing; however, the team accepted the feedback and the matter resolved. It would not stop me returning to the hotel.

Like the area, lots of venues nearby for good quality food/drinks. Like the structure/layout of the room, in particular, the bath and facilities were exceptional. The building itself was an exemplary example of stunning architecture, especially with the lighting in the evenings. Staff were accommodating, polite & helpful. Room service was quick and easy.

Improvement on cleanliness - blood stains on mattress protector & no pillow protectors.