Staff were lovely and helpful. Rooms clean and comfortable, location was great - a 2 min walk into town. Parking available across the road in a public car park - just be careful, 'cos Car Park wardens are on the prowl at 10:00 on a Sunday morning when the overnight free parking ends....

Didn't appreciate the messaging at breakfast - almost rammed down your throat by the staff and the video screen cycling over the same powerpoint slide that practically said "If you had booked direct, you could've had a cooked breakfast - instead, as a punishment for booking through a 3rd party, please help yourself to a continental breakfast or pay more for a cooked one". Gluten Free offering was very limited.

Front of house lady was exceptional, nothing too much trouble, friendly but professional/respectful. Lovely decor. Very classy but still warm feeling. The bed was SO COMFY! Good shower... great little set up for breakfast and snacks, although no bar (which was fine for us). No extras like bars/restaurants/ kids stuff but again we did not need or want that on this trip so perfect for us. Luxury feel but not snooty. Great location. Would definitely stay again and have already recommended to others.

Excellent location for sightseeing in the town - just moments from the centre. But quite a walk from the railway station... And a very attractive early 19th century building, with good rooms.

A bit cross about the misleading message on breakfast in the booking.com advert. Referring explicitly to "a good breakfast" which then turns out to be a continental breakfast only is not great. This needs to be clarified before, not after, payment is made. Having to pay for the cooked breakfast on top reduced the value for money of the hotel price itself. The steampunk shower fittings are quirky...

Nice staff Good location, walking distance to bars, restaurants, shops Nice continental breakfast Clean Different to usual hotel layout Managed to get a parking space in one of the hotels spaces when arrived but had to use car park opposite on second day but was easy & lees than £12 for overnight Hotel was nice, had a lovely weekend

Room very dark due to decor Needs another chair in room Bathroom floor tiles cracked & missing gout so rough under foot Shower full of watermarks on black tiles & all around the taps & shower …. Just made it look a bit grotty which I think let the room down

Property was very clean and beautifully decorated, we were very lucky to have found a parking space outside of the property. Staff were very helpful and friendly, couldn’t have been more attentive. The only downside to our stay was that we were in the room next to the stairs and had been woken up by sounds of other guests who had been going to breakfast or checking out. Otherwise we would have given our stay a 10!

Not anything we didn’t like just unfortunate our room was next to the stairs and had been woken up by the noise. This couldn’t have been helped. Also our bed was 2 single mattress together with a sheet over and could feel the bar in the middle during our sleep.

Absolutely gorgeous property. Exceptional welcome and attention to detail throughout. It was beautifully decorated, spacious and air-conditioned with high ceilings and quality furnishings. Staff were delightful - friendly and helpful, warm and welcoming. Treats in our room on arrival with a cup of tea were a highlight. The mini/maxi bar and 24 hour coffee and snacks for guests was another highlight. Beautifully prepared breakfast buffet. Absolutely everything we could have wanted. Easy walk to shops and restaurants. Wish we could have stayed longer. This is a hotel that understands understated luxury hospitality. Can’t recommend highly enough. A true gem.

Nothing!

The Hotel was in a fantastic location to venture out into Cheltenham and onto the Cotswolds. The room was exactly as pictured. The staff were very friendly and helpful. Lots of simple little touches that make this stand out for me like bottled water in your room, a cork screw, wine glasses and a little piece of cake from the pantry. They think of everything, even down to Oat milk in your tea and coffee pot in the room. They have a dog section in the restaurant with blankets and biscuits if you take your furry friend too. Wonderful place the stay to explore the surrounding areas, would definitely book again.

Affordable and far more stylish than even the pictures led me to believe. I didn't love having a downstairs room, but at least it had a window. Walking distance to great food (try Porketta and their 'nduja panzerotti for a fast bite — the hotel's recs were too fancy and closed too early for me). Nice staff. Absolutely loved it and would stay again. P.S. Cheltenham is a big town, would move on to a quieter village if you're really trying to experience the Cotswolds.

Downstairs room a little dark and musty, but the cute decor and great price made up for it.

Very good location just off Promenade so close to the shops and restaurants. Room 49 is beautifully decorated and feels recently renovated. Breakfast is good with plenty of choice. Beds are comfortable and shower / bathroom generally is good. Air con also works well considering it’s such an old building.

Very little - but just worth noting there are no lifts so if you have any mobility issues or poor health, ask for a ground floor room.

The George was super dog friendly, even providing a basket and a mini hamper full of dog goodies! Our dog was also allowed down to the breakfast room. The breakfast included in our booking.com rate was the continental. It was great though, fresh melon, pineapple etc overnight oats with raspberry compote and lots of choice of pastries toast etc The location was great for the Cotswolds and it was walking distance to lots of restaurants and bars in the evening. The staff were super helpful too.