Location was great short drive from most things in the Cotswolds. Lots of parking extremely friendly staff who were super helpful and our two year old was very entertained by the staff at dinner. The food was superb breakfast and dinner. The rooms were clean large, tidy with great facilities and the hotel is nice and quiet.

Had one issue with the spa which had two very loud drunk people smoking in the spa area disruping the peace. But the staff apologised for there behaviour. And we're kind enough not to charge us for it. But all in all having traveled 90% of the UK this has to be one of my favourite places and hotels.

Hotel is beautiful and staff can't do enough to help. Amazing bathroom, fan provided in the room, good TV and choice of channels, comfy armchairs, refreshments in room good.

Booking site said the room would be upstairs but I wasn't anticipating the very winding, narrow staircase with varying stair depths with a door at the top which opened straight onto the stairs. The main staircase was wide but this additional staircase really isn't suitable for anyone with any type of mobility issue and that's not made clear on booking. Carpets really needed a good clean and the very large bed was made up of two singles - one of which had a very saggy mattress and the other a very firm one, making for an interesting night's sleep! I felt £19 for breakfast was too expensive and bought fruit and a yoghurt from a supermarket instead.

Our room was warm and cosy . Big comfy bed great pillows . Super fresh and crisp white bedding . Two comfy armchairs .the shower was lovely and warm and powerful , great Fluffy towels . It was quiet at night ,we slept really well

We could have done with more shower gel and there was no body or hand lotion so that would have been nice .the room Didn’t have a little fridge which would have been benefit . The windows collected a lot of condensation, it ran off them in the mornings and were a little drafty but the curtains were lovely heavy ones so luckily that made up for it . So just little tweaks really .

Lovely hotel. Room and bathroom size very good and clean, and the bed very comfortable so had a really good night's sleep. The waiter/bartender in the bar was exceptionally helpful, he seemed to be rushing around to help everyone everywhere! As soon as we arrived he straightaway came to our car and helped carry virtually all our luggage up to the first floor room. Later we had a nightcap in the bar and he was the most helpful and sociable bartender, nothing was too much trouble at all. My partner had a brandy and the bartender even offered to warm his glass so that the flavour of the brandy was enhanced! Never had that kind of service anywhere! We did not have any meals as we were attending a wedding on the day after we arrived for the whole day and decided to explore Cirencester and surrounding areas so ate out during our stay. The reception staff were also very pleasant and helpful. Also location was good, only about 10 mins into the centre of Cirencester itself.

Was not keen on fire escape window/door in our Room 2. We did not feel comfortable leaving the window/door open at night for some fresh air as it led on to the fire escape staircase to the car park. We had a problem with the cold sink tap, Literally a needle thin trickle of water for the first night and morning until the maintenance man arrived and sorted it out but it was fine after that. The paint on the bathroom sash window was old and flaking which was surprising because the bathroom itself was really spacious and nicely decorated with lovely bathroom fittings and flooring.

Dinner on first night was superb on the second night wasn’t quite so good but the very efficient and lovely young lady who looked after us so well offered us a complimentary pudding . The breakfasts and choice was excellent All the staff have been superb so friendly and nothing was too much trouble they are a credit to the hotel. My wife had a beauty treatment in the spa and she said was excellent the staff were very friendly.

The heating only came on the first evening and was cold in the room for the next two days and we had wet towels in the bathroom for the next two days as well the loo flush wasn’t working properly .

The room was cozy, very comfortable bed and clean bathroom. The staff at the reception as well as in the restaurant were very hospitable and helpful with their tips. The breakfast was very tasty, especially the cooked variant. The hotel has a nice restaurant with a terrace and the view of the garden, the lounge room downstairs was also a nice alternative to sitting in the room. The highlight of our stay was the hotel's spa, a very pleasant and relaxing atmosphere!

I was sharing a room with a friend, unfortunately there wasn't an option of two separate beds - but we were informed in advance, so it wasn't a big disappointment. The floors are a bit creaky, as the hotel resides in an old house.

The breakfast was very good with a lot of choice.The beds were very comfortable and the superior ground floor room was spacious. The hotel itself was very pleasant and nicely decorated, and the walled garden was lovely to look out upon . The hotel was easily accessible from the town but was also in a quiet area . The staff made us feel very welcome and helped us to enjoy our stay in this comfortable hotel.(And the two dogs).

The bath should have had a hand rail for easy access into and out of the bath/ shower, and was on the small side.

Lovely character hotel in a beautiful setting. The room was large and beautifully decorated. Very comfortable bed with lovely crisp bed linen. The bathroom was bright and modern with plenty of towels. The breakfast was very good with a good selection on the continental buffet and the smoked salmon and scrambled eggs we had were delicious and beautifully presented. The restaurant staff were very friendly and courteous. Overall it was a lovely stay, we wished we had booked to stay longer.

The parking was very tight and a little difficult to find a space when we arrived at 18.30

Breakfast was incredible, the staff were super friendly and helpful with my intolerances. The hotel is decorated very nicely with plenty of little corners to tuck yourself away into for a quiet chat, games or people watching. The room was really comfy, the bed super luxurious and the biscuits were refreshed daily 😉. There were a couple of improvements to the room I thought could make it even better so I sent an email to the feedback email address with these and my overall experience and I had a very positive response back.

Our room was very nice and spacious! Large bed, but still plenty of room in the rest of the room which was particularly nice as we were travelling with our dog and he had space for his bed on the floor!

We loved our stay, but on arrival we noticed some holes in our sheets which was unexpected compared to the rest of the property!