Polite staff, nice interior & very clean.

Breakfast was not what I expected no choice of how you egg was cooked, given vegetarian sausages 2 out of 3 days no bacon, no brown bread , the coffee was awful the machine isn't filled with the correct branded coffee is advertised, . There isn't enough staff on when there's a function wedding etc , one member of staff trying to do everything for 30 people , other members of staff brought in when it was already at crisis point .

Great value for money and reception and bar area was really nicely decorated. Most of the staff friendly, beds comfy enough and everywhere was clean.

Man on reception in the morning 13/07/24 was a bit blunt. There was no cutlery left at breakfast and no waiting staff to be seen, so I asked at reception and instead of an apology or assistance, he just said 'ask someone in the breakfast bit', to which I said there isn't anyone otherwise I would have asked them...and then I got a sigh, he just seemed reluctant to help. He also asked on checkout if the stay was OK and I said yes (because overall it was), and THEN he asked me to leave feedback which I thought was a little sly. You should accept feedback whether positive or negative so that you can be the best hotel possible. Lastly, the rooms are a little outdated but that didn't bother us too much.

Room and bathroom were exceptionally clean. Nice towels and great bath. Decent sized room with comfy bed. Good lighting. Plenty of storage space and tea/coffee in the room. Friendly staff especially the young girl on breakfast duty. Breakfast was decent especially as it was included in room price. Cooked breakfast available to order, or there's plenty of toast, fruit and pastries too. We had a problem with the TV in our room, but once reported a friendly man came up straight away and fixed it for us, so no complaints there!

The room was VERY hot even though it's almost Dec and we didn't have any heating on, and we had all the windows open. The door to the room has a very dodgy lock, it's difficult to close. And on our second night the door actually popped widely open at 6.30am and we thought someone was coming in. Room 102. None of this ruined our stay though, they're just things that need looking at. 😊

We really enjoyed our stay. Courteous reception staff, easy check in. Our room, 105, was lovely. Spacious, spotlessly clean including the bedding and towels. The tea and coffee facilities were excellent, the bottled water a nice touch. We had a drink in the bar and the staff were attentive and polite. We will definitely use the restaurant on our next visit. A great experience overall.

We cannot think of anything except my partner has a fused ankle and struggles with the stairs. Our room was on the 1st floor so not a problem and I imagine we could request this on our next visit if there is not a lift. Honestly not a criticism.

Staff very helpful and professional. Bedroom was spotless and beds were very comfortable. I would gladly stay there again. Food and service in the restaurant was superb and great value for money. Overall it would be hard to beat this hotel for value for money.

The bathroom, although clean, looked like the tiling and fitting out had been done by a welder who kept his gloves on while he was doing it. There were some signs of mould forming on some of the dodgy grouting. The toilet, sink and bath were clean thankfully.

Our checking in was super as we didn't arrive until after 9pm. Sorted quickly. Staff very good including the restaurant staff. Food from Amed was absolutley delicious and breakfast very good also. Hotel was nice and would stay there again if we were in the area.

Our room was adequate for our over night stay but a little dated and the bed I could feel the springs. There had obviously been a leak from up above and a clear water mark visible and right where the main light was so will need looking at by the hotel.. walls quite thin and we could hear the nxt door people who were clearly enjoying thereselves.

Newly refurbished. Good sized room with a view! Very clean. Good breakfast with choice of continental or full English breakfast. Staff very friendly - a warm welcome on arrival. Would stay again if in the area.

The lift was out of action and our floor was on the second floor with some steep stairs. The bed, whilst comfortable, must have had an old framework and was very creaky. Plenty of car parking spaces to the rear but a very steep slope to the car park.

Very helpful in allowing us to park near the hotel entrance because I have a blue badge and can’t really cope with the steep slope up from the regular parking area. The rooms were very clean. The breakfast was excellent. I especially appreciated the plentiful hot water, grab rails in the bath and the pull down drying rack over the bath. It was a very hot day and we appreciated the fans in the rooms. They quickly sorted out the Wifi which wasn’t working for us at first. ¬The staff were very helpful.

My husband was aware of the springs in the mattress but it didn’t stop him sleeping

I have stayed here before and came back because I had such a good experience. The location is amazing. They are undergoing renovation but the rooms aren’t affected. They are basic but great value and have everything you need. The staff are also lovely and really accommodating. They let me work in a quiet spot in the lobby for several hours after check out before I flew home. One of the best value hotels in London

It’s a minor thing but not all the rooms are elevator accessible and people with mobility issues might struggle.

The drive down to the car park is very steep with quite tight spaces but OK. The walk back up to reception would be quite difficult for older people or with lots of luggage but fine for a one night stop. The receptionist was very potite and helpful but there is no lift to the upper floors., The stairs are quite steep and narrow. We were on teh second floor. The room was small but contained everything needed for a good nights sleep. The decor could do with a refresh. The shower gave plentiful hot water at a good flow rate. The bed was a small double but comfortable enough. Nice clean fluffy towels. The breakfast was well presented, buffet style with all the ingredients of for a full English and cereals, yoghurt and fruit available. Vey nice coffee The evening meal the night before was the highlight of our stay. The tastiest Indian food I've had for a long time. Very attentive staff and good value, particul;arly applying the resident discount. I will definately stay here again when in the area.

The car park approach.