We have stayed at The Stay Company Friargate before and have always had a good experience. There is a lot of attention detail with necessities being provided and also a cooler fan which was very welcome as it was so hot. The collection and return of keys is slick and efficient. We liked the secure parking and easy access to Derby. The apartment was well stocked with everything we needed. We had a few difficulties with getting the TV remote to work fully (apartment 23) and could not raise the shower. We would definitely stay again but would prefer to be in the main building.

We preferred our previous studio in the main building as we found it a bit awkward unloading the car from the street where there are double yellow lines. The entrance to 23 is outside the secure parking. We had a few difficulties with getting the TV remote to work fully (apartment 23) and could not raise the shower.

Easy to find and great bonus having secure parking, once we figured out that it was the 3rd gate along. Maybe note that in your arrival info as there is a business logo at the first gate which caused us some confusion. Nice and close to town centre. Easy key pick up and entry. Everything we needed for a comfy stay . Fresh milk, breakfast Cereal and bottled water in addition to the tea, coffee and biscuits was a super thoughtful touch Lovely clean bedding and towels. Great shower and well stocked kitchen. Would be quite easy to stay a lot longer. Easy key deposit on exit. Deposit returned promptly. First class !!!!!!

Seems sad to mention it but we had a mucky switch for the bathroom light however in view of the sparkling cleanliness of the rest of the place it must have been a pure oversight.

Good location, easy to deal with company, they answered the out of hours number immediately. Nice flat. Loads of free parking, very clean.

Flat could do with a couple of hooks on back of bedroom doors. Apartments 22 is above the entrance to the car park which is fine, but the electric gate needs some grease as it makes quite a noise which is under the bed and will wake you up when anyone of the 22 flats come in, at night and early it will wake you up. Also the water is scalding hot, you have been warned especially with children do not leave in shower unattended. The setting on the boiler indicates that it’s correct but it is extremely hot.

The property was generally very clean, comfortable and in an excellent location in Derby. The kitchen facilities were better than expected and the bottled water and fresh milk in the fridge were a great touch. The lounge area and bedroom were very comfortable and the surrounding areas of the apartment building were clean and airy.

The key pick up and drop off process was a little problematic as the automated machine struggled to connect to the network on both checking in and out. There was a mild smell of cigarette smoke when we entered the apartment (number 7) and this was backed up by a small burn mark on one of the couches. The only area of any real concern was the bathroom. The shower base filled up with water quite quickly, suggesting a plumbing issue. There was water damage behind the sink which suggested a leak at some point, presumably due to the shower base filling up. However, the shower itself was very powerful and hot. There were also some strange yellow stains on the bathroom floor which may need some attention in the future.

Location was quiet, and a 10min walk into the centre. The secure parking was great, and picking up and dropping off keys was very quick and easy. Spacious and everything needed for a 3 night stay, kitchen was well equipped.

Not a big issue but there was a strong not overly pleasant cooking smell in the apartment that was either from elsewhere in the building or previous guests. It was there for the full 3 nights we were there and was engrained in all of our clothes when we got home, so they had to be washed even if unworn and clean.

Everything like I saw in the pictures, spotless, all amenities we needed , bilden so quiet , very good location , smooth check in , no complications, help line 💯active and helpful, the all the team amassing , kind with us , professional, I had so many complications by work , time , changing dates, lost my key , Sara was like super super helpful polite , quick response, after all we forgot key inside of the apartment, called on emergency number , believe me it’s not just decoration number , she spoke to me was raining arriving from work tired and starving , and she in minute sorted the problem , the Maintenance guy Called Dan , super nice to us came in less than 5 mints after speak to Sara about lost our key . Sure high recommend, and for you all team … our sincerely cumprimentes às apologies for all inconvenience we’ve could’ve caused. Our kind regards Fernando and Attila Zàvodi. We’ll be back soon

Quiet, clean and tidy.. Kitchen was well equipped, bedroom had plenty of room and the bed was comfy, bathroom was spotless, close to local shop and a 5 min walk into town.. Looking forward to my next stay in the future as I've booked a few times now and I've always really enjoyed my stay

The only issue i had was the tv. A message kept popping up saying the tv wasn't connected to the internet when i tried to use one of the apps on the smart tv, yet wifi and netflix worked fine. Normal channels also worked fine.. It was only a small issue and didnt affect my stay

After a long drive, it's great to find accommodation in a superb location with secure on site parking. The addition of a welcome pack with basics like milk, water, tea, coffee etc is brilliant, and a first glance at your surroundings reveals a smart modern and very clean apartment, including toiletries in the bathroom. Located on Friar Gate it's easy walking distance to many restaurants and bars, and the town centre is just a little further. Having used The Stay Company on previous visits, I'm happy to say their high standards still remain, so I will be happy to return in the future.

There wasn't anything I didn't like.

The cereals provided gave a good choice for breakfast, but my wife took her own muesli as she prefers that. The rooms were nice and cosy and quite quiet. I put a mark for the host but they are really telephone backup. They were very helpful and apologetic when a problem arose accessing the key to get in.

The key collection box didn’t operate and we had difficulty phoning for help. Once through, the assistant opened the box remotely. My wife has a coccyx problem so prefers to lie down to watch TV in the evenings. The couch was a bit small but she was prepared for that. The kitchen cupboards were a bit high as we are both less than five and a half feet tall! Cups and plates were on the top shelves which required a chair to get them. I also found problems with the TV remote control which could mean the batteries need to be changed. Also, there was not much room in the shower room to put personal items down. Nothing serious overall.

It was our own little house with an upstairs. It was very clean and all facilities were accessible.

Every time the exit gate opened it echoed through the house like a loud horn sound. The stairway was quite dark at the bottom and because the first step is quite steep maybe a sensor light could be added to the foot of the stairs? Also as access is straight into a street, an extra lock on inside of front door may provide more security.