We have stayed at The Stay Company Friargate before and have always had a good experience. There is a lot of attention detail with necessities being provided and also a cooler fan which was very welcome as it was so hot. The collection and return of keys is slick and efficient. We liked the secure parking and easy access to Derby. The apartment was well stocked with everything we needed. We had a few difficulties with getting the TV remote to work fully (apartment 23) and could not raise the shower. We would definitely stay again but would prefer to be in the main building.

We preferred our previous studio in the main building as we found it a bit awkward unloading the car from the street where there are double yellow lines. The entrance to 23 is outside the secure parking. We had a few difficulties with getting the TV remote to work fully (apartment 23) and could not raise the shower.

Good location, easy to deal with company, they answered the out of hours number immediately. Nice flat. Loads of free parking, very clean.

Flat could do with a couple of hooks on back of bedroom doors. Apartments 22 is above the entrance to the car park which is fine, but the electric gate needs some grease as it makes quite a noise which is under the bed and will wake you up when anyone of the 22 flats come in, at night and early it will wake you up. Also the water is scalding hot, you have been warned especially with children do not leave in shower unattended. The setting on the boiler indicates that it’s correct but it is extremely hot.

The property was generally very clean, comfortable and in an excellent location in Derby. The kitchen facilities were better than expected and the bottled water and fresh milk in the fridge were a great touch. The lounge area and bedroom were very comfortable and the surrounding areas of the apartment building were clean and airy.

The key pick up and drop off process was a little problematic as the automated machine struggled to connect to the network on both checking in and out. There was a mild smell of cigarette smoke when we entered the apartment (number 7) and this was backed up by a small burn mark on one of the couches. The only area of any real concern was the bathroom. The shower base filled up with water quite quickly, suggesting a plumbing issue. There was water damage behind the sink which suggested a leak at some point, presumably due to the shower base filling up. However, the shower itself was very powerful and hot. There were also some strange yellow stains on the bathroom floor which may need some attention in the future.

Everything like I saw in the pictures, spotless, all amenities we needed , bilden so quiet , very good location , smooth check in , no complications, help line 💯active and helpful, the all the team amassing , kind with us , professional, I had so many complications by work , time , changing dates, lost my key , Sara was like super super helpful polite , quick response, after all we forgot key inside of the apartment, called on emergency number , believe me it’s not just decoration number , she spoke to me was raining arriving from work tired and starving , and she in minute sorted the problem , the Maintenance guy Called Dan , super nice to us came in less than 5 mints after speak to Sara about lost our key . Sure high recommend, and for you all team … our sincerely cumprimentes às apologies for all inconvenience we’ve could’ve caused. Our kind regards Fernando and Attila Zàvodi. We’ll be back soon

Quiet, clean and tidy.. Kitchen was well equipped, bedroom had plenty of room and the bed was comfy, bathroom was spotless, close to local shop and a 5 min walk into town.. Looking forward to my next stay in the future as I've booked a few times now and I've always really enjoyed my stay

The only issue i had was the tv. A message kept popping up saying the tv wasn't connected to the internet when i tried to use one of the apps on the smart tv, yet wifi and netflix worked fine. Normal channels also worked fine.. It was only a small issue and didnt affect my stay

After a long drive, it's great to find accommodation in a superb location with secure on site parking. The addition of a welcome pack with basics like milk, water, tea, coffee etc is brilliant, and a first glance at your surroundings reveals a smart modern and very clean apartment, including toiletries in the bathroom. Located on Friar Gate it's easy walking distance to many restaurants and bars, and the town centre is just a little further. Having used The Stay Company on previous visits, I'm happy to say their high standards still remain, so I will be happy to return in the future.

There wasn't anything I didn't like.

The cereals provided gave a good choice for breakfast, but my wife took her own muesli as she prefers that. The rooms were nice and cosy and quite quiet. I put a mark for the host but they are really telephone backup. They were very helpful and apologetic when a problem arose accessing the key to get in.

The key collection box didn’t operate and we had difficulty phoning for help. Once through, the assistant opened the box remotely. My wife has a coccyx problem so prefers to lie down to watch TV in the evenings. The couch was a bit small but she was prepared for that. The kitchen cupboards were a bit high as we are both less than five and a half feet tall! Cups and plates were on the top shelves which required a chair to get them. I also found problems with the TV remote control which could mean the batteries need to be changed. Also, there was not much room in the shower room to put personal items down. Nothing serious overall.

My friends and I have stayed in this building a couple of times previously, but this was our first time in this particular apartment. It too was to a great standard, and we'll happily return.

Being really picky here, but some hooks on the wall and even a shoe rack in the dead space by the front door to the apartment would be useful. Also, the main living area is lovely and large, but there were no options to soften the lighting the evening we spent watching films and chatting - a couple of standing lamps by the sofas would really help the ambience!

Everything exactly as described - in fact it was like new. Had a problem working the heating so reporting and this was rectified straight away. Arriving on Sunday evening when most shops were closed the welcome pack was gratefully received.

My friend is disabled and needs a really comfy chair if he sits for any length of time. As it was we spent quite a lot of time in the apartment as it was soooo cold so we didn't venture out as much as we had intended. He needs a chair with a high back but I guess this would be too much to ask. Also there were 2 very spacious bathrooms and it would have been easy to make one or both a wet room for people with disabilities even some grab rails would help. However, we didn't ask for this we just wonder why it wouldn't be a standard thing to do.

Easy to collect the keys from the lock box and get into the apartment. All apartments are clearly labelled from outside so you know which door to enter. The first room we were given didn't have a dishwasher as advertised, but i sent a message via booking.com and they resolved it very quickly and moved us to an even better room. Plenty of parking available and getting in and out of the parking is gated and locked felt very secure and safe.

There was a big spider in the kitchen that came out at night, would've been good to have a mop and broom for cleaning the floors and more dishwasher tablets provided.