It was very hot in the room despite turning the heating off and opening the windows. I think the bedding was just too hot for the time of year. Only one coffee pod per person was also very little. Whilst we admit we only slept at the hotel and did not use any facilities, it seemed seriously over-priced at £600 for what it was!

Great location. Close to station and right on the river. Lovely apartments and great public areas. Very friendly and helpful staff. Comfy bed, air-con, lovely bathroom.

The 'cosy' room was certainly that, some might call it tiny! Coombed ceilings were a challenge (and we're tiny ourselves!) The bar was gorgeous but very expensive (London prices I guess, even worse than Edinburgh 😁). The room has a mini bar, but no price list (that I could find), so a bit scared to try anything!!

The staff were amazing, especially Troy. He was so friendly, professional and helpful. He is exactly the kind of person you want working at a hotel you're staying at to make your experience even better. The location is amazing, it's right on the river front but also really easy to walk anywhere in Richmond. The rooms are more spacious than I expected and really comfortable, the food was also quite good and so overall made for a lovely stay.

Additional service charges are added at every single point, including on top of £250 tasting menu which felt a little excessive. Charging £10 extra for 2 coffees at breakfast is also a little ridiculous given breakfast is included. Although the hotel was really lovely all the extras made it overall feel less value for what was paid.

A comfortable up market restaurant with rooms which were well appointed with a number of thoughtful extras. Hot breakfast items were all freshly cooked and served promptly. The quality of the Rugby lunch we attended before England v Australia was excellent.

Food and Beverage prices are definitely on the high side, but in line with the upmarket feel of the property and its location. Room service on Sunday was a little slow.

I will start by saying that you must try the sparkling afternoon tea at Bingham Riverhouse. It was one of the best I’ve tried in England, and they were very generous with the serving of clotted cream and sparkling wine. I spent hours there accompanied by their collection of vintage books. I was also a guest at the hotel for 3 nights. The room I stayed in was spacious, clean and extremely comfortable. It was awesome being so close to the river, and to have Richmond Park just a short walk away. The bus stop from which you may take a bus to Kew Gardens is also right outside the hotel. The staff at reception were also extremely helpful! A special shout-out to Karl - thank you so much for helping me with my package delivery! For anyone looking at a relaxing and comfortable stay in London, look no further than Bingham Riverhouse!

Nothing

Fantastic location, on the river path and a short walk to shops, bars and restaurants in Richmond. 12 min walk to Kew Gardens. Good train and tube access. Beautifully decorated hotel. Room pristine and stylish. Bathroom very clean with complimentary robes and slippers. Effective air con which we were grateful for! Well stocked mini bar and coffee machine. Friendly, smiley, helpful staff.

Very few negatives - hand basin really small and very little space for own toiletries in bathroom. We were on the top floor which was fine for us but not for anyone with mobility issues as no lift (understandably as it’s an old mansion house).

Staff, river view, access to river walks… location, proximity to Richmond centre… ability to walk along the river to restaurants and shops… food, bedroom was gorgeous… loved the copper bath in the bay window…

We didn’t like the bedroom lighting… very dim and we didn’t like the centralised switch for the bedside lights… either both were on or both were off…

Very friendly and welcoming. The drawing room for lunch was gorgeous. The staff were so helpful. They also ensured the room was ready before bed time. Also they let us leave bags befire check in and after check out so we could see the area around the hotel. Great place right on the river. It was such a wonderful experience.

When we arrived at our room there were staff in the very small corridor outside the room and it felt a little imposing for myself and my partner. That was the only issue.

Stunning location, extremely helpful, friendly staff. Our room was upgraded and was comfortable and spacious complete with deep copper bath!

We arrived in fading light and rain. The hotel name was very small and not well lit. I realise not a major issue but if you didn’t know where it was it took 3 go’s to find it. But overall a stunning experience!

Location was fantastic - right by the river and close to the centre of Richmond with all its shops and restaurants, and an easy walk to Kew gardens. There's also a lovely walk along the river. Staff were very friendly and helpful. The room was small but very clean and comfortable. I paid for parking which was well worth doing. My space was ready and labelled with my name. I was able to use the space after check-out until 3pm which was very useful. I thought the price paid was excellent value given the location and standard of the hotel. We will definitely return.

Lighting in the bedroom was very dim. Lighting in bathroom was excellent though. I couldn't find a hairdryer but luckily had brought my own. There was no milk for the tea/coffee. The coffee machine was good but some instant coffee sachets in addition would be a good idea. The bedroom was quite stuffy - it was difficult to see how to open the window due to the poor lighting, so will open it during daylight next time! Only small niggles, nothing to ruin our stay!