After a mix up (a fault at my end) the Front Office Manager 'Elena' stepped in and showed exemplary customer service. We have stayed at the Petersham on 3 previous occasions. We have tried other hotels in Richmond in the past but The Petersham is outstanding. Charming location with stunning views, easy parking and central London is easily accessible. I have recommended it to so many family and friends.

Our first room (a standard) had a shower over the bath. This was not easy to step in to as the side of the bath was high and when stepping out on to the floor .... slippery. Especially difficult if you are in your senior years. A few hand rails may help.

Friendly helpful staff, outstanding service. We ate breakfast and dinner and enjoyed a bar snack, all excellent. The staff are very well trained and the atmosphere they create is everything you want from a top class hotel. From the moment we arrived to the moment we checked out, there was always a member of staff on hand to assist with all your needs. The location was wonderful, sitting in the bar, overlooking the river was wonderful. Close enough for a short walk down the river to Richmond town and shops but far enough away to be quite and peaceful.

The bathroom was very small and I would have thought a walk in shower rather than shower over the bath would have sorted the issue. Lack of handrails as if you are on the mature side of life like us it's not so easy to climb in and out of an overbath shower!

We really liked the location to be able to have a pleasant walk along the Thames into Richmond. Also there was a 65 bus stop very close to go to Kew,Gardens.

When it came to paying at the end of our stay it became clear that the accommodation cost was not the same for every night the 2nd and 3rd night was £55 more than the 1st night it was explained to us that this was in answer to greater demand for the more expensive nights. We were also confronted with an optional service charge of 3% for each night which we paid but which we found unusual.

The bed was amazing,big,spacious and comfy. Toilet was awful,like children’s toilet,low to floor and cramped bath.. Bland shower gels and soaps for price of hotel.water in hand sanitizer and no smell to anything,apart from drain smell in our room

The fact that the petersham have temp charged us £885 for two night stay,as they have put a £500 hold deposit on top our final bill,which we now cannot use until hold is removed.Contacted bank who states that it’s the hotel who times the hold…£36 for two whiskey sour single,also extortionate

It’s position was superb and not only gave us great views to look at but was close enough to walk along the river thank/path as well as into Richmond. The bedroom on the ground floor was a comfortable and a great help as both of us were having mobility difficulties.

Initially We were put into a back bedroom on the first floor which was dark, small making it hard for us to get around it. It had no drawers or shelves to put clothes like underwear or jersey’s in a very small table with hard chairs. I booked a superior room and I was expecting and needing space, light and comfortable chairs! I spoke to Yorden I think deputy receptionist manager and he managed to find us a much better room on the ground floor. We also got confused as to when we could go into the bar for both food and drinks.

If you’re looking for a special experience, then this is the place to stay. The venue has hosted many famous people. Located on the side of Richmond Hill, the view from the restaurant is extraordinary and is protected by an Act of Parliament. Lovely quiet location within an easy walk along the river to Richmond. The room was lovely and the staff very professional and helpful. There is lovely common area, and the restaurant is exceptional. If you are looking for a special accommodation, then we highly recommend The Petersham.

I can’t fault the venue, but be aware that the gratuities are built into the bill so there is a built-in gratuity on the restaurant charge and then another voluntary gratuity for the bar staff on the bill (we had breakfast so chose to remove this charge). Other voluntary gratuities include reception and housekeeping, which were both excellent.

Great location in Richmond, nice friendly staff with nice touch of biscuits in room for husband's birthday. Food in restaurant was delicious and serving staff very attentive.

The price for one night didn't include breakfast so for just the room was expensive. The room was quite small, the bed was a double and was quite hard with no luxury feeling at all. The bathroom was nice and fairly big, double sink but the shower was very average, not great water pressure. The separate toilet was tiny and if you are a larger person you would not be able to get through and shut the door. The restaurant is currently closed but they honoured our booking, but it did mean we were the only people eating dinner in the entire restaurant so no real atmosphere at all.

Though the room was not faced with the hillside view, overall stay was filled with the nice surroundings of greenary of Richmond area and river Thames, which gave me the highest comfort. The facility and the room was an decent UK standard, which you can not expect from a global point of view. Breakfast was also a typical excellent British one, which you can enjoy once or twice per week as a traveler.

There was not actually what I did not like, but the out of date water facility, room windows which bring outside cold temparature is what you can enjoy if you accept that`s UK.

The hotel is in a lovely Georgian setting which has been recently renovated. The room was a good size and price for a single person stay. It was clean and had the right amount of space to place suitcase and other items. The bathroom facilities were excellent. If I had to criticise toothpaste and brush set would have been nice but the shower gel, soap and moisturiser were of a good quality. The staff were friendly and helpful. The food (I am a vegan/vegetarian) was excellent, champagne at breakfast was exquisite! The choice of wines were fabulous! The view of the River Thames from the dining room/lounge/bar added well to the relaxing atmosphere.

Such luxury. The Petersham offers first class service from when you arrive until you leave. The decor is extremely tasteful. I had a beautiful room with a view. The restaurant has the most amazing views of the Thames River and the fields of Richmond. Very picturesque. Miles was the best he helped me with my luggage. Car parking onsite is free for house guests. Minutes walk to the heart of Richmond and wonderful shopping, restaurants and cafes. I wish to highly recommend The Petersham.