The hotel itself is beautiful, incredibly clean and well staffed. We checked in around 9:30 in the evening and the young lady who checked us in was personable and kind. She showed a great interest in us and it made us feel very welcome. The room was spacious and well laid out as was the bathroom; a good size and exactly what one would need. We woke up and went to breakfast. The man who welcomed us and checked our room number was very friendly and brightened my morning. The wait staff were professional, kind and helpful. The food was lovely and the service perfect.

The only disappointment was the size of the bed and the pillows. The beds themselves were comfortable enough but when one is used to a king size bed a double feels rather small and there were no king size beds on offer. The biggest thing for me was that the pillows were so hard. I had one that was so thin you needn't bother sleeping on it and the other had 2 thin pillows in one case. I woke up with a headache, sore neck and back. I would definitely stay here again but would bring my own pillows from home.

The public areas were very nice and well decorated . The rooms were ok but basic although the room was clean . The food is good apart from my pie being under cooked on the first night and my Hunters chicken not having any bacon on ,both these issues were put right immediately . The hotel is set in a lovely wooded and grass area , we always got a parking spot when returning from a day out .

The extractor fan in the bathroom was useless , everything in the bathroom was wet for hours after a shower infact we reported it as not working but were told that it was , the basin plug lever broke on our last morning so I couldn't use the basin after my husband as it was full of used water . We had scaffolding outside our window due to roof retiling but were not told about this on check in .

Nicely set in large grounds in a very quiet area. Hotel has a nice looking frontage with seating out areas overlooking a large lawn with additional tables . Car parking is free and is scattered around the side and back of the hotel …. I do feel personally it could be better set out and sign posted it looks slightly neglected unfortunately. The internal structure throughout is very good and all staff are well trained and friendly . Food was excellent throughout our stay and the restaurant was run very well .

No real negativity apart from the parking as mentioned above it slightly lets the hotel down in my humble opinion.

The staff, the food were excellent. The staff were very efficient and friendly but very professional at the same time. The hotel was busy but my wife is Coeliac, even so, the staff catered for her with a full gluten free menu, something you don’t get at many hotels. The food was hot, good and well presented.

We were allocated a room dedicated for disabled but had we realised at first, we would have asked to change. Whilst I applaud this, unfortunately everything was far too low in the bathroom. We also had to re-make the bed prior to getting in as it had obviously been changed in a rush. Although a minor point, it is very relevant after a long day. We would stay there again but in a different room.

The whole hotel was busy which was good and the facilities met and exceeded our expectations. The car park was overcrowded but we were able to use the EV chargers wqith no difficulty. The hotel was lage enough to absorbe all the guests without being too crowded and we were able to book a meal as we arrived without dificulty. The food was good and delivered very speedily.

The bar service was slow, maybe because it was understaffed, but getting a drink whilst eating a meal was too long. I had finished the meal before my second glass of wine had arrived. Late afternoon the rooms were cold (English summer problem) and the heating in the room only kicked in later in the evning.

Absolutely fantastic cannot praise this place enough beautiful hotel stunning grounds lovely quiet hotel food was absolutely incredible I'd go there just to eat, and brilliant price the bed was very comfortable and rooms was clean and fresh, rooms cleaned on request only so you don't have anyone walking in or bothering you in the mornings on longer stays, and the staff were fantastic lovely and friends and even remembered what table we loved to sit at

Loved everything but would reccomend maybe adding hashbrowns on the breakfast, can't wait to stay again

Reception was good, friendly and informative. Breakfast was good and staff were attentive, friendly and helpful. Any cleaning staff that we saw in the corridors made a point of saying hello. Hotel was clean and tidy at all times, inside and out.

Bathroom needed a bit of maintenance. The toilet in room 231 was never able to finish flushing, it continued to run a small amount of water, the hotel could save on their water bill if they fixed it. Toilet was also difficult to flush, the press button needs a bit of maintenance. Would have liked to have been able to open the adjoining door with room 233 (our other room). Otherwise all good.

The older part of the hotel is very nice Lovely period style really nicely decorated Staff very friendly Food was excellent and reasonably priced

Hotel of two halves The other part is newer and reminds me of a care home Rooms were clean and functional but needs some attention to detail The window in my room had a net curtain which did not fit the window so let it down Although this wouldn’t stop me staying here again Would like to know what the rooms in the older part were like to compare

The staff were very helpful and friendly, the suite was clean and comfortable. Breakfast was good. Asked if they could make porridge with dairy free milk for me, no problem at all Restaurant food was really good, but it could have had a few more vegetarian options. I only had a choice of 2 pizzas and a lentil shepherd's pie.

The suite looked like it used to be 2 bedrooms, which had been joined together, as the lounge had wardrobes and a bathroom in it. A coffee table would be good (shown in webpage picture but not in room) Looks like a country hotel, but that's just the front. Looking out of our windows, you see tatty old caravans and the car park. One of our windows was covered in bird droppings. Car parking is a bit hit and miss as there are no lines, so some people were inconsiderate by parking with large gaps and using the space of 2 cars.

Located in quiet rural areas North of York. Attitude & attendance of all staff excellent. Cleanliness all area superb. Food high standard, nicely presented. Lift access to all floors. Birds of prey centre very close, worth a visit. Free parking, York hotels generally have a daily charge for parking adding to cost.

Requires personal transport for access. Access to York requires crossing very busy by-pass. En-suite basic, shower off mixer taps.with no temperature control. Limited supply of toiletries.