The location is fab right in the heart of Helmsley. We had a suite room and it was gorgeous and very spacious. We even asked to have breakfast in the room it was so big!

The spa facilities are very small. We visited on New Year’s Eve and it was really busy meaning we had to stand around and wait to use the facilities because they were full. There is only 1 hot tub which was disappointing as a group of friends hogged it for over an hour meaning we didn’t even get to use it. Not necessarily the hotels fault but 1 customer brought their loud cockapoo to join them around the hot tub area and it sat and barked relentlessly. Not very relaxing or the atmosphere you’d expect at a spa! This was made more annoying as we also had our dog with us who was left in the room. I would have appreciated a staff member asking the person to remove their dog so other guests could relax but this didn’t happen. Sadly it spoiled the spa experience for us.

The heated outdoor pool and out door hot tubs where sensational..as outdoors is now the new indoors! Breakfast was also really superb as usual .

Faulty Wi-Fi, that only seemed to get sorted for demanding Guests from over the pond on the shoot. Who stayed in the Nouveux Riche poolside bungalows. We dined out in the the square both evenings at the trattoria,and at the Feathers hotel. as evening dining at the FA is really Stiff with private dining and all sorts of other weird rituals.

Comfortable room and bathroom. Great spa and pool. Perfect location for exploring Helmsley. On-site parking a bonus.

Several food items were out of stock so there was no mint for the cocktails on the spa bar menu or vegetable side dishes on the menu to go with our dinner. Food was well cooked using good quality ingredients but lacked finishing, sauces or garnishing. Portions were not large. This plus the lack of availability of item mentioned above made dinner feel expensive for what it was. The fire was not lit in the lounge for pre-dinner drinks. Most staff were lovely but with one or two it felt like they had already run through the same script many times that day.

Pool was warm. Great staff

Some aspects of the property are looking a little worn

great location, underground parking was available and used - a good breakfast and an excellent evening meal. My wife planned a swim in the heated outdoor pool but a delay in getting a massage and facial completed on time unfortunately put the mockers on that. since we had dinner booked for 7pm. The issue we had with zero hot water was handled with an explanation by reception the following day and some goodwill therefore b both sides was exchanged.

No hot water:- Appears that on the night we stayed a failure of a section of the hotels hot water supply on our part of the hotel occurred, leaving us with cold water only when getting ready for a shower/dinner etc. so that really did cause us problems in our room. Having spoken with a grand couple the following morning a breakfast, who confirmed they were regular visitors to the hotel over many years, about the hot water problem, we felt assured it was a one off, genuine system failure and therefore we hoped the repairs would be quickly sorted ready for the next guests etc.

Cooked breakfast could not have been better though one morning we were not noticed for a while as we sat at our normal table that was adjacent to the main restaurant as we had our little dog with us. All the staff were excellent very friendly sociable and spoilt our dog at every opportunity which he loved

Sorry assumed that it could be a problem and it was as unlike the breakfast which we thoroughly enjoyed. We are not keen on ala carte menus we tried meals for two evenings and none of them pleased us in fact the lamb one should have gone back as one half was perfect but the other was chewy, neither of us found any of the meals tasty or enjoyable, EXCEPT the deserts as we had the same both evenings as it was EXCELLENT, The other two evenings we ate elsewhere. Would we go back Yes but unless they gave an alternative evening menu we would not take evening meals.

Lovely village, room nice and clean, also children’s robe for my son which was a lovely touch. Everywhere smalls lovely, spa scents to the open wooden fire.

The room (2) bathroom needed a new panel on the bath, water over the years had warped and rotten. For the price paid per night would expect it to be to standard. Not a single vegan option on the restaurant menu, but they did accommodate when asked. Breakfast also limited in terms of dairy free options. Outside pool not warm enough to enjoy in February.

Beautiful location

Room very small and no comfy chairs - old dining room chairs not appropriate for price

The staff on the whole were really efficient and the room was gorgeous and the little touches eg lamb for do not disturb, window seat and comfortable bedding, dressing gowns and flip flops and temple spa shampoos etc. The spa was fabulous and really relaxing and made for a fabulous break and I would definitely come again. The restaurant staff - I assume the restaurant manager (didn't get his name) and main bar staff - I think her name was Agnieszka (sorry if I spelt it wrong) were both attentive and personable and made you feel at ease.

I would say these are just minor things, the bedside light was brighter than the main light so personally I would prefer a lower watt bulb so I could read while my husband slept or if having to get up in the night. The young girl serving cocktails in the spa took almost 20minutes and when watching it appeared as if she did not know fully how to make them.

Dining room and bar staff excellent, we occupied a suite with a balcony overlooking the pool, room cleaned promptly every morning. Underground car park spacious. Did not use the spa. Location excellent, easy quick walk to the bustling town of Helmsley and various sights to visit within a short drive. Not our first visit to Helmsley but our first visit to this hotel. Would definitely recommend.

My partner likes to sit outside with a drink and cigar in the evening- there was no comfortable seating area where smoking was allowed.