Location was key. Great place to walk to where we wanted to get to. Breakfast food quality was great - very nice sausages. Great views from the room we were in. Parking is available, but only for about 6 cars.

The first morning we gave our orders for the breakfast and we had to wait over half an hour…. Nothing arrived. We asked the server, who tried to blame the cook/chef BUT in my mind it was the order or the server that was at fault. Table number would help!!! Second day was a lot better and server full of apologies… It doesn’t help when you hear guests saying there’s no table to sit at as some tables had ‘reserved’ signs on them - who knows what time the reserved people are going to show up?!?

The hotel is situated in prime location. From checking in to checking out, the experience was fabulous. The staff were very accommodating and welcoming, the room was clean and everything you could need was in, and the bar/dining area and beer garden outside was lovely. Nice view from beer garden. The breakfast and evening meals were delicious and couldn’t fault the food at all. Special mention to the Scottish lady who served breakfast-the service and friendliness was exceptional and an absolute pleasure! A credit to the hotel.

Purely personal preference but the choice of drinks at the bar is our only criticism. There is no mixer tap so only Pepsi max or zero sugar lemonade. Coca Cola and full sugar lemonade as additional a to the bar would make this the perfect stay.

This was our 2nd trip to keswick and it was a different hotel to our 1st visit The hotel was lovely the room we had room 16 was spotless and had a fantastic view toward skidaw..it was birll to look at in the bay window Book room 14/16 for this view the breakfast was plentiful and you had a good choice the lady who served us on both morning was very pleasant, she had long dark hair Scottish decent I think..it was nicely located a couple of mins from main tourist street

The only issue with staying here was the car park it very small and tight to manoeuvre in they do have alternative parking but it's down a hill opposite the hotel no good if you have walking issues

We had a great stay at this hotel. Very clean and the staff are fantastic. Especially Felix who was extremely helpful. The lady (didn’t catch her name) who is around at breakfast, is also great. It’s not a modern, soundproofed hotel, so you will hear a bit of noise from other guests, but the friendly staff and reasonable prices at the bar make up for that. I would definitely come back again. Oh and the breakfast was fantastic.. It was fresher and tastier than I’ve had in some 4/5 star hotels. All cooked fresh to order and delicious.

Located close to the centre of Keswick and a nearby car park, there are a few parking spots at the hotel but I chose to park on nearby street as more room. The views out windows were fantastic with Skiddaw approach to the north and Catbells to the west. Room was comfy and shower worked well. Pleasant staff serving a good varied breakfast if you don’t fancy the full English there’s eggs with fresh smoked salmon which was delicious

Hotel parking was tight which could be improved by moving bins to allow better reversing into parking spaces

This hotel was very clean and extemely friendly, with well prepared and plentiful food. - several interesting choices. Try the porridge with honey, but ask for a small portion! Ideal very central location' and well priced. I would certainly stay here again.

The room I was in had very intermittent unreliable WiFi. I had to go out onto the landing or down into reception, so the upside of that is I got additional exercise to add to my various treks!.

Great location - not too busy, quiet, easy to find (although multi-street intersection), opposite Fitz Park (great for a late evening/early morning stroll) and easy walk to central shops in town and a small supermarket. Check in minimum fuss, friendly staff member. Free wifi was great. Booked a single room for a brief overnight stay - compact room still delivered with amenities (wardrobe with storage, small dresser table with mirror and tea/coffee, comfy bed, two beautiful windows with window seats and views of the historic buildings and lake district fells in the distance). Bathroom had lovely hot water shower. Free breakfast was included - I didn't stay for this as left early for a hike. As I arrived in the evening, it was great to be able to eat dinner in the hotel (salmon with veggies recommended!) without trying to find somewhere else in town. Simply left the key on the counter with my early check out, no fuss again. All in all, a great find for a quick overnight through-stay with everything I needed.

As warned with the booking, the on-site car park is extremely small (only 5-6 cars) and full when I arrived. I wasn't able to find free on-street parking nearby - there were a number of events in Keswick. However the Bell Close carpark was nearby and had overnight parking 7pm-7am GBP 1.10 which was perfect for me as I was staying the one night and off early in the morning. Very minor details: there was no hook for the towel in the bathroom, my room was on the second floor with stairs (no issue for me as I had backpacks but could be an issue for others with large suitcases/mobility issues), and the door wasn't that soundproofed so I could hear people on the stairs late at night coming back to their rooms. (For me, these are trivial and did not significantly detract from my stay!).

Good central location. The staff were friendly and helpful.

It isn’t a criticism but just a heads up regarding parking. The on site parking was very tight and difficult. I appreciate they tried to get as many in as possible and there’s nowhere else to put the bins but my wife had to park the car as I wouldn’t have been able to get in or out. The bins made for difficult manoeuvring. That said, reasonable on street free parking nearby and they inform you of it.

excellent breakfast choices, delivered quickly and by staff always helpful and smiling. I had a single room and knew it would be on the top floor, great views though so happy with that addition. Clean enough with towels and soaps, teas/coffee in room.

the television. signal was bad when it rained but I didn't go to watch tv and the excellent wi-fi gave me another option. There was a little condensation showing in the shower ceiling but hey don't look up!

The personal touch and attention to detail provided by this one staff member turned what could have been a challenging situation into a seamless and pleasant stay. Despite being the only staff member on duty, the attendant managed to handle all inquiries and requests with remarkable efficiency. Whether it was assisting with check-in, providing local recommendations, or addressing room needs, the attendant performed each task with a smile and genuine enthusiasm.

Being shortstaffed..