Excellent position lovely staff our 2 bedroom apartment was perfect for the 4 of us , could have fitted more in as there was an extra bed, 2 toilets which was handy very clean warm and comfortable spotless bedding and towels big fresh smelling 8rooms self catering facilities fine although we didn't need to use them much as we'd already eaten in the evening and had a great breakfast in the hotel next morning we booked it in advance so got very good value for money

Hard to fault as long as you accept that this is a VERY old hotel spread over several buildings dog friendly and in a "walkers" area of the country so yes, some of the carpets may be a bit stained (but no smells) and they can have issues occasionally with heating and hot water and general fabric of the building but they are doing their best to keep on top of it all and any issues are quickly resolved the staff and management must work VERY hard to keep it all up to standard 😀

Location was great and we didn’t use the car all week. 12-15 minute walk to Keswick across a path ( which may not work in winter ). The staff couldn’t have been more helpful. Plenty of parking. Very quiet. The flat had most things that were needed and was very clean and comfortable. We asked for an extra 45mins on the check out time which was happily accommodated.

The decor was a little shabby and a couple of useful items like a small veg knife and scissors would have been helpful but I am sure they would have been supplied if we had asked

Location was fantastic with our free room upgrade overlooking Derwent Water itself. We stayed for 4 nights, Mon-Thu at the end of January 2025 and got a great deal for B & B. The hotel is a magnificent old building, but it is starting to look a little tired in places and in need of a refurb. Breakfast was excellent, including fruit juices, cereals, yoghurt, fruit, toast and a full English buffet breakfast. Staff very smiley, cheerful and helpful.

We stopped here at the end of January 2025 and it was sub-zero outside and just a wee bit cold in the bar / conservatory as it was only single glazed. The car park is managed by a private company that charge £5 per day, even for the residents. Yes, residents pay £5 per day to park up in the hotel car park. I guess this is to catch out cheeky day tourists parking anywhere and chancing their luck at weekends and in summer.

Beautiful well manicured gardens with lovely seating areas outside to enjoy the view of the lake while having a drink. The room was a standard room it was spotlessly clean (we even had a side view of the lake) Staff very helpful and lovely breakfast. We had beautiful weather and you can walk from the hotel to Catbells. I think the gardens & conservatory at the back are a hidden gem even to go and sit in for a drink, even if you’re not staying there. Yes the hall & stairs needs freshening up as others have said, but the room was spotless. We will be visiting again

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All the staff members we met were very lovely. Shout out to the lady at reception on check in, didn't catch the name sorry and the lady at breakfast and Johnny in the breakfast restaurant as well that we had through out the week. Nothing was too much fuss for them, always leading with a hospitality passion for people and providing high services at all times. Meeting Johnny/Ionut has definitely been one of the highlights as he's taken care not only of us every morning but also we seen him providing the same care towards all customers, which is genuine and so refreshing to see these days. Definitely such a great asset to the company.

The only let down was the constant smell of mould everywhere, and it's presence as well. This has unfortunately triggered my allergies and make it quite uncomfortable. I'm sure there's solutions against this, even if it's favourable to be happening due to weather and locations etc, but it should be addressed consistently and managed.

The location, the staff, the breakfasts and the general feeling of home comforts at this lovely traditional Cumbrian hotel made this a more than perfect trip. I had read some very negative reviews of the hotel rooms and apartments and can only assume that whoever wrote them had unrealistically high expectations. I have worked in the travel industry on almost every continent for more than 40 years in a huge range of properties and I have now added this property to my list of favourites! I also want to thank Howard for all his advice and help.

At some point some cosmetic work on the hotel's infrastructure will be needed - but whether this happens or not I will definitely be returning to this property.

Idyllic location, beautiful gardens, lovely staff who were so charming, helpful and attentive. Great English breakfast

The common areas were a little 'tired' with some of the decor shabby and some dirty looking skirtings and doors (dogs probably adding to this). The ceiling over the bed had deteriorating wood chip that looked as though it had been patched up and there was paint all over one of the spotlights Room 214). The room wasn't 'done' on day 2, no clean towels or replenishment of tea/coffee etc. Didn't like paying for parking!

A beautiful, historic hotel with gorgeous huge grounds, including riverside and lakeside walks. Our room, 102 “lake view” only had a glimpse of the lake but a lovely garden view. Yes it requires updating but once that happens, it may become quite unaffordable for us! Plenty of hot water once you ran the tap a while and the mixer shower had decent power! Rooms weren’t serviced daily (maybe after 3 days) but that suited my husband who likes his privacy, and plenty of tea/coffee supplies available. Breakfast was a decent full English buffet and staff were great - welcoming and helpful.

I would have given an extra star for a proper coffee machine and fresh fruit salad at breakfast, but that’s just me 😉

I recently stayed at this hotel in the Lake District with my dog and had a pleasant overall experience. The location is truly stunning — right on Derwent Water, with beautiful views and easy access to lakeside walks. While sitting in the gardens watching the evening sun we was accompanied by some wildlife such as pheasants, rabbits and hedgehogs which was lovely and peaceful. The room itself was a little dated, but it was clean and comfortable, which made for a decent stay. The staff were friendly and welcoming throughout, which I really appreciated. There’s also free parking, which is a big plus in this area. Unfortunately, the food didn’t quite meet my expectations. It wasn’t terrible, but it lacked flavour and variety, which was a bit of a letdown given the otherwise lovely setting. If you’re looking for a peaceful base to explore the Lake District with great scenery and friendly service, it’s worth considering — just don’t go with high hopes for the food.

We had one of the 1 bed apartments rather than a hotel room, as we had our dog with us. It was spacious with a comfortable bed. The living room area had a small kitchenette that was useful for brew ups and snacks. Parking was plentiful and free and there were dog walks from the doorstep. It was a great base for exploring Keswick and the lakes. Across the road was the hotel which had a comfortable bar area and big grounds to stroll in. All of the staff we interacted with were friendly and helpful.

The apartments could do with a spruce up, but they were liveable and value at the price.