When we came to check in we were informed that there was a global technical issue with the computers so there would be a delay. Whilst this was a tiny inconvenience and was soon rectified, we received a free drink token for the bar. The lady that was on reception at the time ( forgive me I didn't catch her name but found have been Lauren/ Laura) kept her cool as there were a few guests that were waiting. Professional and very apologetic! The hotel was very well situated for our little getaway . The rooms and hotel were spotless. The only thing I couldn't give it a 10 for was the bed, wow, it was hard. Could have done with a mattress topper , but that's my personal preference. Although not a great night's sleep due to this, I would highly recommend.

Cooked breakfast was always hot normally buffet breakfast tend to be warm or even cold in hotels even in a premier Inn I have stayed in. I was very impressed. Plenty of food available and good choice of cereals. The hotel also took cash at the bar which was great for me. I was happy to pay for my room by card bt for odd things like drinks during my stay I prefer to use cash. The staff all very really welcoming and professional. Well done, Holiday Inn Express this my first stay at your hotel.

The coffee at breakfast wasn't hot enough and I had to top it up with hot water. I found the lighting in the room Ok but not for putting on makeup. It would have been nice to have a mirror by the seating area. These points however are very minor.

Clean rooms, comfortable beds, and comfortable sofa bed. Very comfortable, quiet nights, sleep. Lots of choice for breakfast and hot food. Excellent location for Leeds Centre. Parking directly next door to the hotel. The black guy who met us at reception (sorry didn't catch your name) was friendly and welcoming (checked in Sat 15th March pm) . I also observed how accommodating he was to other guests. An asset to the team. Thank you.

Evening meal didn't start at the time specified, and we were told we'd have to wait, but they weren't sure how long. We ended up getting a takeaway but would have preferred to dine in the hotel. A miserable female staff member didn't crack a smile, served us in the bar too, and was equally as miserable there.

We always stay here this time of year. It has carpark next door which is very hand and a reduction in cost due to staying at the hotel. The hotel is far enough from the city centre to be out of the hustle and bustle but close enough to walk in. The breakfast is exceptional and the staff are so friendly and helpful.

I’m not sure you can do anything better than what you are already doing. We stayed 2 nights so maybe a refreshment of tea and coffee in the room would be nice as the cleaners came in to replace toilet roll and make the bed but didn’t replenish the coffee not a problem tho as the reception gave us some.

The hotel staff is very kind and helpful. There was a small problem with the booking when checking in, but it was solved quickly and efficiently. The hotel is relatively new. The spacious lobby with bar and breakfast area gives a pleasant feeling. The room itself was spacious and comfortable with good and pleasant lighting. Toilet and bathroom can be separated by a door, which I really appreciate. Breakfast, which starts early, was included in the room rate. It is a buffet breakfast with a lot of choice. The hotel offers the option to take food and drinks from the breakfast buffet with you in case you need a lunch box or are in a hurry. My wife was not feeling well on the morning of check-out. The reception allowed a late check-out at no extra charge. The hotel is located in the old docks and industrial district that is currently being redeveloped. That alone makes the area interesting. The district is full of new residential buildings, renovated buildings, offices, cafes, restaurants, a supermarket and the Royal Armory Museum. The location is a bit outside the center, but you can reach the central bus station and the market in 15-18 minutes on foot. Alternatively, you can take the water taxi from very close to the hotel, which connects to the city centre and Leeds train station (operating hours between 10am and 6pm).

Nothing really very serious which would ruin our pleasant stay. There was a large stain on the relatively new sofa. The room cleaning forgot to take away the dirty towels from the ground. At the moment the public bus service is not very efficient in the area.

Location was ideal for last minute stay.

Nothing really to dislike.

From the moment we stepped in the hotel the staff were very polite and helpful. They were really busy with christmas guests. We ordered food at the bar which was still really fast and delicious. We had an issue with the puddings as we didn't like dates so the staff quickly resolved this (even though it was our fault and we changed our minds) nothing was too much for them even though they were all busy. The room was lovely and clean and the bed was comfortable. If you needed anything extra like towels, coffee or pillows etc then you were free to call the reception to ask for more. I have stayed in plenty of hotels but this one seemed to be alot more friendly than any other I have been to and more accommodating. The shower was really good and the water pressure was spot on. The parking was £8 for 24hours (this is a discount you get through the hotel) so we had time for shopping the following day. The breakfast was really nice and plenty of choice. I cannot complain about a single thing. If this is the standard of service you get when the staff are rushed off their feet at the height of the christmas season then I am looking forward to coming back again throughout the year. Thankyou everyone for a wonderful, relaxing night and merry christmas!

Absolutely nothing!!!

The staff were extremely helpful and professional. Everything was so easy - the carpark and booking inn - checking out. The rooms were clean and comfortable with plenty of tea and coffee. The breakfast was lovely. The location was good for what we were doing. We hope to return next year :)

It did feel like they were shirt staffed as we ate in the Holiday inn and the food took a while and was not a full menu. This was a shame - as breakfast was excellent. That was my only suggestion for an improvement regarding the stay test was very enjoyable.

I have always used Holiday inn express hotels especially the one at conisborough A1 Doncaster.that is brilliant and staff are top notch.The one in Leeds were very good but some off the non English staff could work on their customer relations .

First time stay in Leeds so I don't know it very well and ask how far the Fist direct Arena was and they tried showing me on a map and told me they have no idea.i should imagine I not the first person to ask about the arena has it has lots of avents on with travels staying there.We went for a coffee the person was grumpy and when we ordered food it was not up to scratch and if i hadn't already paid for it, i would have refused

Midweek rate including breakfast was very competitive. Love this location as it's quiet and interesting, but within easy walking distance to city centre. You can walk along the river into town, or go for a much longer walk into the countryside in the other direction. Parking right next door was discounted so very affordable for centre of Leeds. Room was budget-ish but all we needed for a quick one night stay. Would definately stay again at that price and location.

Better quality tea and coffee in room, and biscuits/snack would have been good. You can buy these at reception, which we did, so not a deal breaker!