Had a warm welcoming from Leah at reception to check us in who was wonderful !! Immediately eased my anxieties by explaining all information very clearly. When asked we mentioned it was my parters birthday to which they received a written card and small cake from the hotel which was incredibly kind. The room was very clean when we arrived, nice and spacious with everything you could need included in the kitchen area. The bed was wonderfully comfortable, some of the best sleep I’ve had in a while ! Air conditioner in the room also helped to make the stay extra comfortable. Location of the hotel was perfect, every restaurant/pub/shopping centre you could dream of all within a 15minute or so walk, as well as being close by to the train station. Definitely will be looking to stay again and can’t wait for my next trip !!

Excellent location, 5 minutes from the station and 3 minutes from the town centre. There were bars and restaurants on the doorstep. All of the staff were polite and friendly. The room itself was more than we could have hoped for. It was very clean with a hugh comfortable bed, lounge and kitchenette. It was very well equipped with underfloor heating in the bathroom and air con in the main room. There were also freebies, tea, coffee and hot chocolate in reception, croissants in the morning in reception and a telephone in your room for local calls with a button to call a taxi. Truly outstanding.

Nothing.

I was really pleased with how easy it was to find the hotel, which made for a stress-free arrival. The standard room exceeded my expectations—it was spacious, and the bed was surprisingly large and comfortable. The staff were friendly and welcoming both at check-in and check-out, making the experience even more enjoyable. A lovely bonus was the complimentary croissant in the morning, along with the unlimited hot drinks available downstairs at any time. These small touches made my stay even more enjoyable. Overall, I had a fantastic experience and would happily stay here again!

Staff very friendly and helpful. The apartment was spacious and comfortable and equipped with everything. Very clean. Only problem was a bit chilly and draught from the windows. There was air conditioning. But couldn't work out how to increase the temperature . No radiators or central heating. The apartment was very quiet. No noise from in the hotel.

We had a few problems with the card entry into our apartment. The lighting wasn't good for doing makeup. The lights were recessed in the ceiling ,dotted all over . Couldn't see good for makeup application.

We received a friendly greeting at reception which immediately gave an excellent impression. The guy on reception was easy to chat with and we had a bit of a laugh with him. Travelling with friends we asked if we could have rooms next to each other which was granted along with upgrades on both rooms, which was a lovely touch. The rooms were spacious, stylish and well designed, comfortable and clean. We even had a kitchen area that I had not expected. We will definitely be staying here again as it exceeded all expectations.

The only downside for us was no parking at the hotel, however there is a Q Park across the road which was convenient. We paid £33 for overnight parking but if booked in advance you can receive a discount. Read the small print on your booking because I read this after we'd paid the full parking cost.

Stayed in an apartment on site, plenty of space and everything well laid out. Independent air con in both bedrooms and living room was a nice option. Underfloor heating in bathroom also excellent. Very close to everything in the city, and only a 3 min walk from the rail station. Water pressure in the shower was strong. Offered complimentary coffee and hot chocolate in reception. All in all and very nice weekend stay. Powerful WiFi also included.

Big living room and only a small tv. The shower floor was extremely slippery, needs an anti slip matt or similar.

We really liked the self catering facilities that were available in the room and having the white goods too. Staff were friendly and accommodating. Also a great location for the city centre.

Two small issues were the heating in our room was not working correctly and was not very warm in the room. Staff member did assist and it worked for a bit then did not stay warm for very long, Especially at this time of year when you return to the room. Also bathroom extractor fan not working. Maybe have small heaters available if this happens to guests.

The location was great for the city centre was perfect, a couple of minutes walk to the Trinity Centre and train station. Free hot drinks in the reception area with croissants available on a morning too! Everything you need in the apartment including dishwasher, washing machine, tea & Coffee and washing up liquid. Comfy sofa’s and hand and body wash in bathroom

Downside is a club across the road and the noise associated with it. Kept us up most of the night. The shower was freezing, no matter what we did we couldn’t get hot water out of it (reported to reception)

All interactions with staff were excellent, from check in to collecting our bags a number of hours after checking out. Location was great for us, room/kitchen facilities were grand, beds were comfortable, Aircon was brilliant as we were there on the hottest day of the year 28/29 July 2024. Coffee machine at reception was a bonus. Receptionist on duty on 28 July was very personable and made us feel very welcome on check in - well done.

A few minor things could be improved but overall I would be very fussy if I complained about anything

For a 10 day stay, it was really nice having a living room and a kitchenette and a clothes washer. Evening staff were very helpful in assisting me in using the stove (flat top I've never used before) and the clothes washer/dryer.

Could leave the really nice croissants out til noon, instead of throwing them away at 10 am. Some jam/jelly for them would be nice too.