The staff were great, as was the overall ambiance and quality of the hotel. The room was very good - quite large and substantial. The spa was nice, and free to use as guests.

Room service was haphazard - sometimes they came and, sometimes they didn't. The big thing for us was that the whole of the grounds at the front of the hotel was a building site in preparation of some annual show. This meant we had no use of the grounds, couldn't appreciate the grandeur of the place and had a longer walk into the town. We will definitely not be staying here again in the summer

It’s a huge old building, in a good location with parking but you do have to pay , the room was huge, clean with comfy beds , robes and slippers a mini fridge, safe , iron and ironing board, tea and coffee making, free toiletries, there was even two big fans . There is a spa with pool, sauna and steam room, guests have an hour a day access which is plenty of time. We had afternoon tea but beware of the £7 service charge. We didn’t use the bar or restaurant, there is a huge ornate lounge. Once you have checked in they text to see if everything is okay with the room.

£15 a night for parking, a company arrived to set up for a trade show they shut off the gardens and most of the car park .

The location and building were excellent. Breakfast was plentiful and delicious with a huge variety to cater for all tastes. Most of the staff were friendly and helpful. The pool facilities were good and free to guests We paid for the afternoon tea in Carters champagne bar and it was very nice. We enjoyed the cocktails in the bar in the evening .Our room was spotless and the bed was comfortable. The interior of the hotel is stylish.

The coat of parking was expensive at £15 a night. The room while clean was dated and some furniture was marked or stained. There were no USB charge points, the bathroom sink was slow to drain and it was very hot with little ventilation. Our room was on the fourth floor and 118 steps up from reception. Only one lift was working and the one that was working was very slow. The outside area was quite scruffy in some places e.g broken plastic but this could easily be remedied.

Excellent location,5 min walk into town centre.Facilities very good,well appointed spa and pool,which was a main reason for booking the hotel.hotel clean and retained many period features Breakfast very good. Car parking reasonable cost and easy to pay at reception.

Breakfast finished at ten o'clock which was maybe a little early for a lot of people who were not in a rush, 10-30 would have been good .Hotel/restaurant information in the room was only available by scanning a QR code which not everybody wants to do,would have preferred written leaflet to read.

I chose a mobility friendly room, which really was beautiful, well planned, very clean and comfortable and perfect - all except, it was at the farthest end of a corridor, around the corner and at the very end of the next corridor. Not so good for having luggage and a very long walk to and from the room - if the room had been closer to lifts or if assistance was given to help us from the car and in reverse, this would have scored 10.

How far the accessible room was sited from the lifts. It simply couldn’t have been further from them! (I say this as we booked a mobility friendly room)

The Hotel is overall brilliant. The spa was great and very easy to use. They provide free towels and in the female changing rooms, they had hairdryers Straighteners, shampoo and body wash in the lovely showers and swimming costume dryers. The free lockers were abit tricky to use but not really an issue. Our room was a lovely size and clean. The breakfast buffet had a brilliant selection even had cheese. 😍 I think this was the nicest place we have stayed hotel wise. No skimping on the furnishings, everything was just great. Only slight issue for us was parking as there wasn't any spaces, so we put our car on the road outside. It was a disk zone but the reception had disks if we needed one. I hope to come back one day soon.

Room 446 Getting out of the room !! The Yorkshire tea bags !!

Everything !! It was totally over priced ! One person had to lay on the bed to allow the other to move around the room . I actually tripped over my wife as we crossed to use the bathroom at 2.00 am ,scared me to death !!!! i supposed it was quite romantic really as we haven’t been that close for years . The view out of the window was unique ! A brick wall ! Yes a brick wall 12 inches from the window !!! The room was that dark I thought there was a eclipse of the sun !!! Complained at reception on checking out expecting something knocking off the bill or a chocolate or some gesture ! but all i got was a lovely smile!!! ( nice teeth though)

Very grand building, room had everything we needed. Bed was comfy and we had a nice stay. We enjoyed the spa facilities which were lovely, the jacuzzi could have been hotter tho. The breakfast choices were good and the downstairs of the hotel was decorated lovely and grand.

The only 2 negatives was the bedroom was really hot which made it uncomfortable and we had to sleep with the window open and curtains open to let the breeze in to cool down the room. Also I think our room was near to a boiler room as there was a noise that kept coming on for a while and then going off which was rather annoying.

Good location. Large comfortable bed. Big windows let a nice amount of natural light into the room. Not noisy. Good sized room with both a shower and a bath. We had a comfortable sleep and also enjoyed using the pool and steam room.

Some bits of the room were a little run down and in need of a refresh, carpet stains, broken tiles etc. The toilet door also didn't shut. We weren't able to park at the property because the car park was overflowing. I'm not sure the size of the car park is sufficient for the amount of guests, there were people parked on grass verges and double yellows!! However we did park a 2 min walk away (for a cheaper price too!) with no issues.

Excellent sized room with 2 king sized beds, ample room for a family of 4! Rooms were well maintained and very clean. Beds super comfy. No bath- shower only. Great location and would recommend the Taverna Greek restaurant within walking distance. We would definitely stay again!

It is not clearly explained prior to booking that children can only access the pool between set times- times which are generally a child's breakfast and dinner time. There is also be a waiting system as the pool quickly reaches its maximum limit- therefore it is not 100% guaranteed you will be able to use it.