This is an old Premier Inn and is a little tired but not shabby. Room was perfectly decent, and had TV and kettle. There is no onsite bar or restaurant but Toby Carvery is across the road which does a fab breakfast. The location is brilliant for Aintree racecourse, which is why I booked for a conference. Equally brilliant for train into Liverpool which other half did.

Though we left towels on Bath edge they weren’t changed so they were damp for second night !

It was a reasonable price for a clean, comfortable room. We had plenty of room too. Food is available in the Toby Inn next door which was nice and good value too. Staff were great, especially booking in, we can't do stairs very well so changed our room to ground floor for us. I bet it's very popular on race days so I'd book early!

There's only stairs to upper floors. The Toby closes early - 10ish - even on Friday night!

The Manager and staff were outstanding. So helpful and accommodating. Customer service experience excellent. Everyone I dealt with was ready to go above and beyond their regular duties at all times. Thank you for this.

The bathroom was beautiful. The shower in particular was great. Very spacious and clean with good water pressure and hot water. The main room needs a refresher.

The room was larger than i expected, clean and well presented.

The TV did not work. I would have liked a better range of hot drinks eg drinking chocolate, and some biscuits. Because it was a cold day I would have liked to room to be warmer. I turned up thermostat but it took a long time to warm up Not in my room, but i did have an accident in the reception are due to a damaged chair. This was dealt with efficiently by the receptionist, and the chair remived

The Staples is a gem of comfort. Its a re-invention of the Premier inn - the previous owners - the beds, the linen, the towels are all new - top quality - much more comfortable than the occasional four star hotel I have stayed in. The staff I met Anna and Julie on reception. They knew so much about their 41 room occupants and really did their best for them. I was so impressed. It's a real credit to them and the organisation that 83% of bookings are re-turners. My charge was on a par with premier inn .. for a double the normal charge of such comfort. I would love to visit after the next refurbishment (decoration, bathrooms, carpets). Very best wishes The Staples - I am so pleased I found you. Thank you best wishes David

Ease of checking in.

One thing that the hotel didn't have control over was a guests alarm that woke us at six. They must have already left for breakfast as it went on for almost an hour. The other was when we came back from breakfast at Toby Carvery I wasn't happy to see workers who were erecting marquees for Aintree working around my car to the point I had to wait for them to move lengths of aluminium extrusion etc. before I could move my car. The hotel must have given permission for them to use the car park and could have cordon off an area.

We've had the best stay in the stables inn. We went for my sons 14th birthday and i have to say the staff went above and beyond decorated the room for him and were so lovely. Comfy beds and clean rooms couldn't ask for more they went above and beyond even buying him a birthday cake I am so greafgul. You made our stay in Liverpool thank you so much.

Everything was amazing

Cheap and cheerful overnighter. Free parking is a blessing and the train station straight into the city centre is right accross the road ( £8 return!). A much cheaper option than paying city centre hotel prices, staff pleasant and really helpful . toby carvery and kfc next door.

Its no biggy but we had to call reception as couldnt get the tap to turn off in the bath. It just needed abit more force than we were giving it lol... and it was sorted straight away so no issue .

Very clean and good TV able to get YouTube and other apps which is unusual for a hotel but very modern. I like the design as it made the room appear bigger and spacious which is important in a family room.

The beds were not comfy at all and the shower was old fashioned. It could do with more plugs aswell if it’s a family room with only 2 plugs that were taken up anyway by the kettle and other facilities.

There were a lot of restaurants near hotels, the room was big and comfortable. Staff were helpful and provided help and information.

The bathtub was a bit small what make you difficult to was. The location was ok, but there was long distance to shops. It was a issue because hotel wasn't offering any breakfast, but there were a lot of restaurants.