the staff were all very helpful and nice 👍

Only one tiny problem I put my sign outside on the door handle that says PLEASE SERVICE ROOM THANKYOU PLUS put my TOWELS ON THE BATHROOM FLOOR SO they could be changed went out all day but when came back they had not been in to do my room or changed my towels...

Nice friendly staff and a lift as my mum is disabled. Lovely breakfast with a huge variety, both English breakfast and continental.

On arrival I couldn't get on the car park with my disabled mum and had to leave my car a long way away. Then go and try and find it about 9 pm. All very upsetting as have to take a lot of accessories for .my elderly, disabled mum now.

Location and car parking excellent. Also all the reception staff.

Room a little tired especially the bathroom and shower screen. We also had to go to reception at 2am to collect toilet paper.

Fabulous location, huge bonus that we were able to park on the car park.

The only downside was the heat. We were on 3rd floor and the heat was unbearable. There was a fan in the room but this was broken and therefore incredible noisy which made it impossible for my 6 year old to sleep with it on. We did mention the heat in reception and they said that the third floor is always hot. They said they would try to find us another fan but this didn’t happen so I assume they didn’t have any spare. Despite this, we would stay again but definitely ask to avoid the third floor.

Great location and, comfortable bed. Lovely to have a sea-view room with tea, coffee, hot chocolate, water and biscuits which were replenished when the room was cleaned. Lovely cooked breakfast in The Goat restaurant, and enjoyed an evening dinner and cocktails. Very nice having breakfast overlooking the sea.

The car park required a key code, which could have been provided on the email correspondence ahead of arrival. There was a lot of confusion on arrival by three cars waiting to park with none being able to contact reception via the intercom. One passenger walked round to reception and back with the code. There were very little choices for the continental/buffet breakfast option.

Very last minute booking. Kelsey on reception was brilliant with an early check in. Car park at the back is a brilliant addition just make sure you get the code for the barrier BEFORE arriving. Family rooms have plenty of space - we had a sea view. Overlooked promenade. Rooms were warm but everywhere was due to heatwave - fans were available. Plenty of storage. Yes the upstairs doesn’t match the reception or bar or restaraunt but the beds are super comfortable, clean and the facilities were excellent. We will definitely be back .

Bathrooms could do with a little update but I understand the clientele lllandudno usually caters for so could cope with walk in shower.

The hotel was modern and clean, staff extremely helpful. Goat restaurant excellent,dinner and breakfast was fantastic. Great location. Good car park, based on first come. Not very big but one of the only hotels with secure parking. Bedroom was great and comfy bed. I had broken my foot before we arrived,the hotel changed room to no steps and a wet room 😄 couldn’t have asked for anything else,was perfect. Lift to some bedroom s.

The hotel was so hot, don’t know why, there was a fan in bedroom provided, but room was very hot all night, that’s the only thing that we could say we didn’t like, but didn’t spoil our stay

Arrived at the hotel with my daughter and grandson the first thing I noticed was how close it was to the beach, inside the reception area was spacious and very elaborate with marble floors etc., we booked in no queues or chaos the receptionist staff were very helpful and polite, we took the lift up to the room, it was nice to feel the cool air con after our long journey. The room had the best view of the beach sea and the pier. The room was very comfortable with a large bathroom and walk in shower beds comfortable, as was the cot provided for my grandson, welcome pack had good selection of teas coffee hot chocolate and bottled water with some very nice biscuits. The restaurant was very large and again very spacious proving every thing you needed for breakfast, lunch and dinner spotless the staff were a credit to the hotel. All in all I would definitely recommend this lovely hotel. Out and about lots to do and see shops restaurants and bars all polite welcoming for families, couples, and solo travellers and dogs

There was nothing I didn’t like about the property just wish we had booked for longer, but I will definitely be back

Really friendly staff on reception, very helpful and accommodating. Great location near the pier and other attractions but wuiet at night. Room had a brilliant sea view. Large room with a comfortable bed and lovely big towels. Yes the carpets have seen better days but they seemed clean. Wifi was a bit eccentric (dropped out a bit) but largely good enough for me to work most of the day in the room, including video calls. Toiletries were soap and bodywash only so bring your own, but the shops are just round the corner.

Shower temperature was a bit unpredictable.

The reception and restaurant were lovely and modern, all the staff we met were really friendly and helpful esp the lady with pink hair serving breakfast

Not much choice on the continental breakfast compared to a premier inn breakfast, carpets in the corridors and round the lifts were filthy and felt like we were in a different hotel to the downstairs, room decor and furniture look quite dated, bathrooms are odd in the fact you have a high rise toilet and they are all wet rooms but look like they should be in a care home, lights and sockets were not near the bed either which was inconvenient