Full of Character and spacious. Bedrooms very spacious and beds comfortable. Lovely range of complimentary toiletries in the room. Food served was very good from the breakfast to the evening meal.

The only criticism would be the ridiculous dressing gowns and slippers that are supplied for you to use to go down to the leisure facilities. Far too small and embarrassing to wear. My husband couldn’t fasten his at all and far too tight as were the slippers 🤣 great idea but they need to accommodated for guests who aren’t a size 10 with small feet

The room, the food, and near to the beach

I was disappointed about my parents not receiving a little something as they were celebrating their 60th wedding anniversary . I phoned and asked if they could maybe get a bottle of wine or a small cake with their afternoon tea. The receptionist said we don't do anything like that here, even thou it is a Grand Hotel. A pity 😕

Breakfast was amazing, staff very friendly helpful and the hotel was beautifully decorated downstairs. The bedrooms are a lovely size but could do with an upgrade

The pool downstairs was dirty and I didn't relish walking around the hotel in my swimming things let alone through a gym.. The pool I found a little awkward to access as the floor slopes, I felt at times I would slip.. the same with the Jacuzzi very difficult to get in and out of..

Classic old school Victoriana hospitality. The staff were lovely without exception. We stayed in a superior sea view room which was a good size with three windows looking out across the promenade and the bay. The breakfast was tasty and extensive with both healthy cereal and yoghurt type offerings and more delicious and warming cooked options. We enjoyed dinner on the terrace overlooking the seafront on two nights, both times the food was excellent and the service professional yet not fussy. All in all a great place to stay. Enjoy!

The staff were friendly and very helpful. Location was great and close to shops and town.

The facilities in the spa area were a little dated. The jets to the jacuzzi were not powerful enough for my liking. The walkway around the pool was a little small and very slippy , so some improvement could be made there. The bath robes provided were also very small and no option of a larger size.

Staff are amazing, great location , clean, and welcoming atmosphere, 4 star but not over the top so you can relax but also get a good standard of service and facilities

Nothing negative to say, we have only stayed for short breaks so standard rooms have been fine

Llandudno is one of our favourite short break destinations and we usually stay at The Imperial. The traditional style and elegance of the hotel make it a lovely place to stay. From the warm welcome of reception staff to breakfast served by attentive waiting staff service is first class. Ideally positioned on The Prom, the sea front is only a few steps away while the shopping centre is a short walk behind the hotel. Rooms are always clean, comfortable and quiet. We will be back!

Please give some thought to installing a refrigerator in bedrooms. I had some medication which required be stored in a fridge, also it would be useful for storing the complimentary bottles of water.

Friendly staff. Someone always on the desk. Lift. Storage of baggage before checkin. Bar menu on the Terrace not necessary to eat in restaurant. Quite close to main Street of shops. Promenade opposite. Spa facilities but didn't use this time - robes provided & slippers. Staff very helpful with any problems. Winter season, parking on the Seafront fine, even if you have to pay. Reasonable for the day but BeWare of QR Codes - re: Scam.

Last two night, felt it a bit cooler in my bedroom but i didn't complain. Also on the terrace, i did feel a draught by my table, Wednesday night. I did tell the waitress the next night, she said, she had put a heater in, which there was. The main breakfast items didn't seem to hold heat very well Lampshade lights not as easy to read with by the bed. No usb's by the bed. Lighting in the Terrace a bit dark to read the menu. Lovely and light in the daytime. Carpark full by checking out time.

Location great rooms large clean ,swimming pool sauna steam room great

Heating on way to high , can't sleep its so hot , literally sweating constantly , turned radiator off in room still way to hot had to sleep with window open, good for pensioners but too hot for us younger folks

The staff, location, food , room view

Dated bedroom decor, limited facilities ,Limited bar choices, expensive drinks at the bar , (£23 for 2 x double vodkas and red bull) more than double any local bar.no gluten free options