A very quiet and as the named implies comfortable hotel and warm. Could not hear any noise from other guests. Well kept and presented with friendly reception staff.

Main lights in bedroom are leds and are too bright when you first get up / go to bed at night. Desk lamp OK but too dull. Breakfast was continental which was fine but no cooked breakfast available. Sometimes no staff down in basement to log you for breakfast or see if things are OK. Pretty much left to your own. Some background music downstairs might be a good idea too. However these things mentioned are only small concerns as hotel was very pleasant.

I traveled with my sister, we had tickets to the theatre, so this place was chosen by the location around that theatre. I was very happy, because the location was wonderful, very close to the Victoria couch station and tube/train lines. Buckingham palace, Big Ben and London eye were quite easily reached just by walking. The room was clean, cosy, affordable and just like in the pictures. Next time I'm in London, I'm definitely coming back to this place! Highly recommend :)

Great location and a very short walk from Victoria station. The hotel is welcoming and friendly with lovely (24 hour) reception staff and an impressive housekeeping and maintenance team. I had a very minor problem with my shower and Sal who happened to be in the corridor & asked me how my stay was going, fixed it on the spot. The guests were a mixture of ages and nationalities and the atmosphere (created by the reception staff)was friendly.

The breakfast room was in the basement and a little gloomy. I had to walk through it in order to reach my room and it could be a little untidy at times.

Great Location with excellent transport links, lovely clean comfortable hotel with friendly staff. Within walking distance to theatre, bars, Buckingham Palace

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I was with my daughter visiting from Australia and we liked how convenient we were to restaurants and the Apollo Victoria theatre, so only a short walk after the show. (We saw Wicked) We liked that there was a receptionist on duty 24hrs. The continental breakfast was varied and suffucient. We don't eat cooked breakfasts. Beds were comfortable and bathroom clean and modern.

We were in the basement so no natural daylight, although I was fooled thinking daylight did get in somehow, which amused my daughter as she informed me that the 'daylight' window was a lightbulb behind frosted glass, like a light box. (I didn't live that down!) We had to switch on the daylight in the morning, not quite the same as looking out of the window to see the weather! Perhaps it was because we had a twin bedded room? Looking at the fire escape route we noticed this took us through the dining area next to our room and through the kitchen. If there had been a fire there, how would we get out?

Very nicely appointed, clean, welcoming, excellent facilities in the rooms (TV, tea/coffee making, soap and shower gel, hairdryer, safe, iron and ironing board and more). Breakfast was fab, great choice of continental pastries, cereals, juices, yoghurts, muffins and donuts, even a pancake making machine, which was very novel!

The beds were a little hard and the room at the front was subject to a lot of noise from the road outside with speeding motorcycles, reversing vans etc during the night, so could do with being a bit better noise isolated.

A good space in a good location for the Victoria line.

Despite a do not disturb sign on the door, our room was opened and cleaned, moving our personal items and taking our towels and not replacing them with fresh ones. We felt very uncomfortable and unsafe as the door sign should have been enough to stop people from entering. Breakfast was also very average with minimal options, no staff in attendance or minor attendance on most days, and the pancake machine not working.

Location is good. Clean and private. Staff is friendly.

There are small stairs between room after you taking the lift, there is no other ways. Some rooms have to be accessed that way because they are on half floors, and among those stairs there are doors too. So it is very inconvenient when you get there with your luggages. But I guess you can ask for help. So pls book a room of your trip includes members with disabilities.

Perfect for Victoria tube and coach station, 5 mins walk away. It was my 80 year old mums birthday present and wanting to keep the walking to a minimum was perfect location. Staff were lovely and helpful. Hotel was clean and nice breakfast room with Continental, cereal, pancakes all on offer. And only for £10 booked direct at reception. Room (a Triple) was a little on the small side with a single and a double bed I felt when we arrived, but honestly, if you're using it as a base to see London what more do you want. It was comfortable, nice bathroom with walk in rain shower and all clean. Would definitely recommend and stay again.

Had a room on the roadside of the hotel so potentially rather noisy. I'd brought earplugs tho so no problem for me. Room was a little on the warm side when we arrived but we just opened the windows. There was an Aircon unit in the room but we never used it. After seeing a show, room was comfortable when we got back and slept well. So not a lot to not like really.

Great location. This was a lovely comfortable hotel that was only 2 minutes walk from Victoria station and within walking distance of some major attractions. The Apollo Theatre was only 5 mins walk away. The double room we booked was extremely warm and comfortable. The ensuite was spotless. Breakfast was continental but still good although more choice of fruit would have been nice. Altogether a great location for a 2 night stay and easy access to the tube to get around london.

Maybe more choice of fruit and cereal for breakfast.