Pros: 24 hour front desk personnel on site, key card required to get into the hotel: It felt very secure and safe. Staff were very friendly and helpful. Elevator to the third floor was a nice surprise. Very clean rooms. Hot water maker for tea very convenient. Can’t beat the location: So close to the Victoria Coach station (buses to Heathrow, etc), Victoria station (tube), shops, Victoria Palace Theatre/Apollo Theatre (Shows like Hamilton, Wicked were playing at the time), Buckingham Palace, etc. Cons: Shower/bathroom was compact but worked fine for us. Train station nearby so can hear them running on tracks.

Excellent location , 5 min. or less walking distance to victoria railway & underground station , and soo close to the coach station as well Staff & warm & kind & helpful Room relatively small , but considered average size for the city of London. Prices also as per average.

My room was located at the 4th floor - no elevator access. And being at the highest level, the room had the ceiling slopes on both sides with the bed in between - a little inconvenient especially with less attention which lead to several head accidents 😁😁 Moreover, the wooden doors caused loud noise everytime any of the neighbours shuts their room doors. I personally did not like the quality and odor of the shapmoo & shower gel.

Cheap, small room - perfect for a solo traveller who won't be spending much time in the room. It is fully equipped with everything one would need from a safe, closet and kettle, to a vanity, full length mirror and a tv. There is enough space for one person to easily move around and also enough storage space both in the room itself and in the bathroom. The area is also amazing - 5 min walk to Victoria station and 10 min walk to sloane square.

My room was located on the ground floor such that I basically didn't have a window. There was a window but it was tiny and very high up the wall. The walls are thin, so it is quite nosy.

The room was ok, a bit small. There was not a lot of space around the bed or in the bathroom. However, it is a modern and convenient room. I liked it that there were many plugs to recharge our electronics.. The location was great, close to Buckingham Palace and Victoria Station. The price was great considering the quality of the room , stay and the location.

Breakfast could have been better. everything wrapped in plastic except for the scrambled eggs and sausages. It was a very standard breakfast. I think the price was a little steep for what was offered.

We had a two night stay. We usually stay in more expensive hotels but chose Best Western for this trip. The room was smaller than we usually have in other hotels but was excellent. The room had air conditioning, the bed was firm but comfortable and everything was spotlessly clean. I was really pleased that the room was well lit, there was a full length mirror and a plug point next to the mirror. I have not experienced this in higher graded hotel rooms as they seem go for atmospheric lighting and not practicality. Our room had french doors that overlooked the street, great for people watching. The staff could not have been more helpful and were happy to store our luggage before we could check in and again after our check out as we had several hours before our homeward journey. It is very close to the transport hub of Victoria so just a short walk to trains/tubes/buses.

Our room was next to the railway line so we could hear trains passing by. This would not stop me using the hotel again or asking for the same room. The trains did not keep us awake

Great location for our tour needs, very close to Golden Tours pick up, Victoria Station and Underground. Location was close to local restaurants and one restaurant gave you a 15% discount if you stayed at this Best Western. Room was small, but meet our needs, but stairs to reach our room were narrow and steep. However staff took our luggage to our room and brought them down when we departed; very helpful with wake-up calls and setting up transportation to airport. If we come back to London, we'll stay at this location again.

Steep and narrow stairs to get to upper floors.

The staff were really friendly and helpful and the hotel was very clean and tidy. Location was excellent- just few minutes walk from Victoria coach station and ten minutes from Victoria station and underground. We found several really nice places to eat just a short walk away.

The room was a little hot when we arrived as the heating was turned up full and it was very sunny weather, but we had managed to adjust it to suit us by the second night. There was a bit of traffic noise and a lot of train noise due to how close we were to the station. The bathroom was a little tired looking in comparison to the rest of the room which was lovely.

Nice and helpful reception. Super clean room! Great A/C. Great location close to Victoria station/Gatwick Express/buses and Hamilton/Wicked musicals. Situated in a very quiet area with a few pubs in walking distance.

Breakfast not worth the price. Very basic, very carby. Room and bed were tiny. Double bed was barely 4ft wide and if you moved a pillow you´d throw stuff off the nightstand. No hooks or drawers to store anything in the room.

Me and my wife stayed here for a few days to visit London. Our initial room had some issues. However, after raising this with the staff at reception, we were relocated in another room promptly whilst they dealt with the issues raised. Although disappointed about the original room state, the experience from here on was excellent. Staff were outstanding and very accommodating, the place was clean, modern and tidy, and the location great for access to London via Uber. My only issue beyond those raised was that the rooms were a little compact. However, for London this is to be expected, and for the price, the room was great. Overall would stay again and recommend.

I was a bit hesitant to book a room in this place because the reviews mentioned how noise was an issue since it was located beside the train station. So I went ahead with this expectation because I liked the location and the corresponding room size for the price. I was happy with my choice because the location is definitely a big plus being less than 10 minutes walk from the tube, the room I had was modern, clean and I did not hear the trains at all. They don’t serve cooked breakfast but I was fine with that because there are so many restaurants and cafes around to choose from. The room size was just right for my needs. The staff at the reception were friendly and helpful. So overall, really happy with my choice and stay.

One thing I didn’t like was that the walls are thin and I did hear the water flowing from the room beside me whenever they had it on or when the toilets were filling up after flushing. I could also hear the doors opening and closing (which honestly could be done quietly if they didn’t leave it to close itself) and people walking in the hall as my room was in the entrance of the building. Having said this, it was not a problem for me as I can block noise working in an open office environment and I can also sleep through noise. It is just worth mentioning this for those reading the review.