A very nicely located hotel on a grand terrace of early 19th century houses where they'd tried to keep some of the period features. The room itself had a very decent bed, a good WiFi connection and a decent hospitality tray, whilst the cleaner had certainly done their homework in the bathroom. Location is excellent if you're coming into Victoria coach/rail station as it's less than ten minutes walk away. There's also a fair few shops close by for getting provisions in as this hotel does not offer breakfast including a corner shop just around the corner, but this is crystal-clear beforehand so shouldn't be a surprise. At the price paid, I expect a few corners cut here and there and just want the basics well nailed down. And that's what I got - a comfortable bed, fast WiFi, friendly staff and a clean room. Budget-conscious travellers are looked after well here.

Not a problem for me, but do note that there's no lift in the property, and the security cards were a bit splenetic when letting me into my room. Soundproofing is a little bit hit-and-miss so lighter sleepers may be best advised to take earplugs. Apart from that, it's more about old furniture that I would expect will get renewed in due course. The basic nuts and bolts of this hotel are very much in good order.

It's relatively close to Victoria Coach Station. Clean and friendly/helpful staff.

The room was SO tiny. The shower was about half the size of an airplane bathroom!

The location is central. It is very close to the Victoria station, just 7-8 min. Many attractions are not far away, they’re in walking distance. The area of the hotel is very nice and the hotel is in a very quiet and safe street. The staff was very kind and helpful. My room was on the fourth floor and the staff carried my luggage up to there. The room was cleaned everyday and the bed was very comfortable. There was a kettle in my room and the drinks were added up every day. The whole hotel smelled very nice. I had a very comfortable stay and would like to come again. Thank you!

Nothing

Staff are very friendly. The location and views are exceptional. One of the best hotels in the area by far. And next door is an old residence of Winston Churchill with a great park and classical edwardian buildings. It was fantastic, and Victoria theaters are just a stroll away, so is Westminister and Buckingham Palace.

Expect that the rooms are small. The beds are not bad but they aren't the luxurious or super comfortable beds you get at most hotel chains. But it really is worth it for the location especially if u plan on attending the theater. General facilities are not at the highest standards, Eg plastic and wooden cutlery, papper cups. But again, for the price and location it did not bother us at all. Expect to cary luggage up stairs and tight entrances, small toilet facilities. It's okay for us, but it would very difficult for someone with accessibility needs or larger sized people. But nothing the management can do about it, it's the way the building is.

I recently returned from a trip and I couldn’t be more pleased with my stay. I chose this hotel based solely on online reviews, and it exceeded my expectations. The staff was exceptionally professional and welcoming. The gentlemen at the reception desk greeted us with genuine smiles every day, making us feel truly valued as guests. The room was spotless, warm, and equipped with a very comfortable bed. The location was excellent—just a short walk to the bus, train, and subway stations. Additionally, the area is vibrant, with numerous stores, cafes, and restaurants nearby. I highly recommend this hotel and would gladly stay here again.

The Hotel was located near the Victoria station, giving easy access to many attractions we were interested in. We felt super welcomed and home from day one, the environment was very warm, staff super friendly and amazingly professional going extra length to accommodate all our needs. I especially remember Natalia, thanks to whom our room was always tidy and cosy, and Sunny who welcomed us and helped during checkout. However all the other people we met were also very friendly and helpful all the time. A Big Thank to all of them and keep up to providing great experience for their guests!

Amazing. I can’t fault in any way. Staff are some of the happiest and friendliest people I’ve met and went out of their way to be polite, helpful and kind. We arrived an hour early and they were kind enough to allow us to check in with no issue. It genuinely makes such a difference when staff want to make you feel welcome. The hotel is immaculate and being cleaned, polished and vacuumed daily, it smells beautiful (like Clinique Aromatics) and furnishings are all kept perfect. The room was a great size with cosy, crisp perfectly white bedding and fresh thick towels. Lovely toiletries are in each room and a full size hairdryer, tea/coffee (all branded) and high speed WiFi is included. The location is a 5 minute walk from Victoria underground and just a couple of minutes from numerous restaurants and bars, shops and the theatres. The hotel also provide access to a stunning large green space directly opposite, we didn’t have time to use it, but had we stayed longer we would definitely have utilised it. I personally couldn’t say anything bad about our stay, from start to finish we loved this gorgeous little hotel and I would 100% recommend it to anyone travelling to London. Thank you Jubilee ❤️

We liked the location because it was near the main bus station. Also, the staff was kind all the time and accepted to store a couple of food bags in their fridge during our stay. Last but not least, they were also extremely kind to let us store our luggage in the hotel after our checkout to allow us a bit more hours of exploration of London for our last day in this beautiful country. What a way to close our trip!

The hotel is an old building, and therefore, it does not have a lift which made it a bit difficult to get all our heavy luggage to the 2nd floor.

Excellent location for getting to Victoria station, either by train or bus, walk up to 5 min directly from the room, so no need to rush or plan. Room clean, tidy every day, staff friendly and reception open 24 hours a day. I didn't need more for this type of stay and it fulfilled everything. Price value excellent, but I ordered 9 months before arrival.

Unexpectedly too narrow bathroom, if you are overweight it can be really uncomfortable to go to the toilet at all. Double bed relatively narrow, unless you are really close in your relationship you can expect to get very close. We had a room on the 3rd floor with no lift, no problem for the young ones, for the older ones I would ask for a room on the first or look elsewhere. My rating is subjective due to my condition and needs, so everything was perfect for us, but I would add this for those looking.

I stayed 8 nights in this hotel with my kids and we had a really nice time, the location is awesome!! The triple room was kind of small but very clean and comfortable, we also had a balcony which was really nice. The staff was amazing !! Always with the best attitude and always trying to help us and support us in every aspect. I definitely recommend this hotel!!!