We had a wonderful stay. The room was clean and tidy. Bed very comfortable, we had an excellent sleep. The bathroom is spacious, and the shower was powerful. They have a wide good choices for breakfast for continental but the cooked is only different type eggs. I enjoyed my omelette made fresh by the staff. The staff are friendly, helpful, welcoming and professional. They were happy to change my booking without making a fuss or complaining. The hotel is ideally situated for visiting tourist attractions for example London Eye, Buckingham Palace etc.

I would suggest a toilet roll holder and plug in for shavers for bathroom. Apart from that, we had an excellent stay. Housekeeping did not attend daily even after we requested service.

I know the location very well as I have lived in the South East area for more than 30 years before I moved to Kent 4 years ago. The room is spacious and has all I needed including the mini fridge. Breakfast is good and there is variety to choose from. Staff was helpful and courteous. I am happy to stay at the hotel as the training I came for was very easy to get to in terms of transportation.

Before I went down to the reception I used my mobile phone to call the reception but the line was busy after about 10mins I decided to pop down to the reception to know what the password for the Wi-Fi is and on getting there, the lady was on the phone which was understandable but she didn’t acknowledge me that I was waiting to see her and continue to speak on the phone in her native language. After about 5 mins waiting, I had to look around to see if I could find it, in which I did and left for my room.

I had a wonderful experience during my stay at this hotel. From the moment I arrived, the reception staff made me feel so welcome and at home. The breakfast was truly amazing, and the staff in the breakfast room were incredibly polite and attentive, which made the meal even more enjoyable. My room was beautifully decorated and created a cozy atmosphere for relaxation. I wholeheartedly recommend this hotel and can’t wait to return!

The room was lovely and they were able to decorate it with an anniversary theme for our arrival for an extra fee, all the staff were absolutely lovely and welcoming, the hotel is going through a makeover at the moment but it didn't disturb us or the group we were with. The breakfast in the morning was delicious and the cafe is so nice to sit in especially when the sun is shining through the big windows

It is good location and not far from the Sun travel a castle. Yeah it’s quite nice I like it

Yeah, I just forget to tell the staff when I left the hotel to tell them in the shower. When you turn on the shower there’s electricity in there you can’t feel your hand and this is I was stay in the room 111. Yeah that is very important to tell them to visit oOther people go there. It is very dangerous

The manager and staff are very friendly and helpful. The room was clean and had all required amenities, the bed was fine - warm and comfy. The breakfast was a buffet and exceptional, especially for the price.

A small thing - I couldn't work out how to set the room heater properly, but the indoor temperature was still fine in spite of cold weather outside.

Wonderfull bed that felt incredibly comfortable, and the breakfast was simply delightful. It truly felt like great value for the cost, and I appreciate the care that went into making my stay enjoyable.

The room was exactly what we needed, the bathroom was stunning, the breakfast was so tasty and the staff were lovely!

The only thing that could be improved is that the wardrobe and drawers were broken, so if they could be fixed, that would increase customer experience.

The room was spacious and comfortable. We were looking for a place to spend the night, so this was budget friendly and well connected to all the main city attractions.

The room was clean and comfortable, particularly the washroom was well maintained and hygienic. The only issue was that the corridors of the hotel had a damp smell to it. Perhaps the owners might want to do something about it.

It was neat and clean property. Really liked there service and really good staff. 1000% Satisfied

There was nothing to hate about. Property is perfect for Staying