Nice communal bar area. Clean. Comfy bed. Good location

Im a 42 year old man and to my shock I arrived at my room to find there was about 6 very young girls around 12 years old sharing my room with me. It shouldn't be allowed for adult men to share the same room with such young children. Mixed rooms should be for strictly adults only. Also the man on reception shouldn't be in hospitality. He's just not welcoming, doesn't smile and was very abrupt and quite rude when I asked him to repeat what floor room was on.

Very cheap, great location, clean

Awful staff, very poor people skills and slow

The people who work there are polite and friendly, especially those at the reception and behind bar. I liked it because they use clean sheets and white for the beds. They keep everything clean, the hallways, the toilets, the bathrooms. The good thing is that in addition to the toilet and bathroom in the room, there are toilets and bathrooms in the hallways for those who want to use them outside the room. One of the interesting advantages is that you can drink alcohol there and you can even buy alcohol, That's why it was a very friendly and nice atmosphere that I had a good time. And the interesting thing was that most of the guests there were very nice people, and I didn't see anyone having any problems or arguing with anyone. Thank you Kian

shared room was big and very clean, with separate rooms for the shower and the toilet inside the room and extra ones in the corridor

another guest was given the same bed number as mine so she had to go fix that with the reception, and then a 2nd guest was given the same number as that 1st guest... it was quite stressful for everyone involved because they charge 20gbp for using the wrong bed, but what can you do when you're given the wrong bed number by the staff? all the surcharges listed at the reception were too much (5gbp for forgetting an item behind?? be serious). I wasn't charged extra but it made me feel like I needed to watch my every step

Hospitality. From the moment I arrived, the staff made me feel welcome and at ease. And the room was clean and neat. Suhas he was absolutely amazing and cool. His relaxed and friendly attitude added a really nice vibe to the place. He was always ready to help with anything or simply have a good chat, he definitely made my stay even more enjoyable. Overall, the combination of great staff, comfortable surroundings, and standout individuals like Suhas made my time at Safe Stay memorable. I'd definitely recommend it to anyone looking for a relaxed and welcoming environment in Elephant and castle

Nothing.

Great hotel location, clean room, high-quality and fresh bed linen and towels, clean bathroom. The breakfast is quite decent for the price. Friendly and welcoming staff.

The beds had good mattresses, but the frames were extremely squeaky — it was almost impossible to sleep, as the loud creaking would wake us up every time we moved. There were also roadworks going on outside during the night, which caused additional discomfort, although that’s not the hotel’s fault — just unfortunate timing. Another issue was the long check-in line: even though we completed the online check-in as suggested, we still had to stand in line for about 20–25 minutes. Upon arrival, the staff told us that the online check-in doesn’t really make a difference, which was quite disappointing.

The hostel staff are great! reception are very welcoming and professional.. and ready to help and assist. I don't know the others names but Peter was especially sweet and kind and helpful. And the cleaning staff are brilliant 🌟 It's very central so easy to travel anywhere in and around London. There's a big lounge area to chill/work/eat and lots of sockets to plug in and charge your devices.. they sell drinks and tea and coffee. They're are vending machines with snacks on most floors if you get hungry and an outside seating area with tables and benches if you need fresh air or if you smoke. The bus stops are right outside the hostel and there's lots of food places , supermarkets and East street Market selling all sorts of fruit and veg and clothes etc, just 5 minutes away. I really like staying here when I'm in London

Some of the guests are not considerate about others.. they don't respect the quiet hours and make a noise, slam the doors, rattle their bags loudly and generally have no awareness of others which is crazy as they are sharing the space communally and one would think it's just common decency to mind your behaviour when sharing.. otherwise stay in a hotel room by yourself and do as you wish. Obviously that's no fault of the hostel.. so bring earplugs and a tolerant attitude 😩🤣 other than that the hostel is good.. but it's not a social place for people looking to connect or go in pub crawls or looking for entertainment.. there are mainly large groups of foreign students visiting London and some others from what I've seen

Cheap as chips, the downstairs was lovely, plenty seating, a pool table and with a small but lovely looking food menu (although we didn’t need to eat to comment on how food tasted) We stayed on a 6 bed private-it’s tight but exactly what you expect from this type of stay. We were delighted to have two toilets between us, one with the shower, clean bedding and clean towels. Short walk from the tube station. Beds were comfy, although a bit noisy when you moved but we slept well. Was warm in the rooms but with two large windows that was quickly Solved by opening them a small amount. We needed somewhere last minute to stay after a cancellation on marathon weekend in which my brother was running (and completed woohoo) We were very nervous about staying at a hostel, but all agreed we Would definitely stay here again, for the price it exceeded our expectations by far.

Just the noisy top bunks, but nothing dramatic.

Safe.

Lifts not working (again) Wonder if Safestay could put up new signage: “max capacity = 3 people ONLY” ?

Location was great, walking distance to top attractions, food outlets, metro, buses… Beautiful old heritage building with loads of charm. Room with ensuite was lovely and spacious and light. Has a heat pump but we didnt need it on. Big TV! Lovely helpful staff. Would happily stay there again!

Our family room was road facing so was quite noisy all night, which I expected it would get some noise but the windows arnt double glazed so didnt muffle the traffic noise, it was a busy time of year so maybe it would be quieter another time other than at New Years. The sofa mattress springs dug into the kids backs a bit and same with the main bed but not as much, a topper pad would make all the difference to the sleeping comfort.