We loved the warm welcome from the staff offering juice /tea freely and the touches in the room … fresh fruit , water bottles and at reception wee bowls of sweets and biscuits offered . The art work throughout the hotel by Zara is gorgeous .Very special work from a gifted lady . We missed out taxi on departure day and the very kindly owner took us to the station which avoided getting soaked on the rain . Many thanks for your kindness 🌺

We wished our room was bigger but that’s ok . We didn’t know it was far to walk to the town centre so had to work out distances carefully , but apart from that, a friendly hotel .

We had the most amazing experience during our stay! From the moment we arrived, the staff made us feel so welcome and cared for. Everyone was incredibly warm, friendly, and always ready to help with a smile. The atmosphere of the hotel was so cozy that we truly felt like we were at home. Our room was spotless, beautifully prepared, and full of thoughtful touches. We were especially surprised and delighted by the many complimentary treats waiting for us in the room – such a generous and heartwarming gesture that made our stay extra special. A very special thank you to Sharam, whose kindness and attention to detail made us feel like truly valued guests. It’s rare to find such genuine hospitality, and it turned our trip into a memory we will never forget. We absolutely loved everything and cannot wait to come back. Highly recommended to anyone looking for a place that combines comfort, care, and true hospitality!

The staff was very friendly. There were two kinds of eggs available every day at breakfast, plus plain yogurt, which I prefer, and they often had heated milk to add to the coffee. I appreciate that because I like a fair amount of milk and it’s hard for me to get a hot cup of coffee in England. They also had all the regular breads and jams and butter plus probably a few things I’m forgetting. And I love that there was an elevator. The underwater decoration on the fifth floor was kitchy and fun. There was a skylight with a mechanical shade to blot out light in the day. It was decently placed for tube stations, though you did have to go a few blocks.

My room was very small with not many surfaces to put things on. Also, there was a curve in the wall on one side that was so well camouflaged by the paint that I hit my head a couple of times. So I made the room feel even a little smaller. But the small rooms are normal for the price.

Location is pretty good for when working in Waterloo and surrounding area. Room was small, but sufficient. Nice to have the fridge in the room and fan / iron / kettle etc. Also a nice touch to have fruit and water refreshed daily. Staff were very nice, happily stored luggage and just a nice quirky hotel with unusual decorations. Really liked the use of the microwave on bottom floor available for guests.

The fixed fan on the wall was good, but would have liked to be able to reposition it (e.g. if working at the desk). Breakfast could have included a little more selection. Also, sharp pointed metal on the floor in the breakfast area were painful to accidentally stand on (you really need to fix those).

A perfect stay in London, position is perfect, staff are over and beyond in trying to make your stay as comfortable as possible. Our receptionist (manager) Mr. Shahram offered my wife a rose on arrival. The little fridge had water, tea's, biscuits, and so many other things. The bathroom was new and clean, and the beds were comfortable. The rooms have an A/C. We will use this place again. We'll done !!

It would be good to have a big desk or bedside tables. We had nowhere to put our things, so we either left them on the floor or on the beds. This did not make our stay less comfortable.

As a budget-friendly hotel, you can’t really fault this place. It’s not fancy but it costs less than half what other hotels in the area cost. Our room was clean and comfy. The shower was hot and had decent water pressure. The staff on the front desk were so friendly and welcoming every time we saw them, and gave us free fruit and water and a red rose on arrival. They made our stay feel special.

Very friendly and helpful check in. The free continental breakfast was a bonus as I didn't think it was stated when booking. The breakfast was fantastic. The room was exactly what we needed, had everything required for a short stay. Excellent value for money. Easy to get to, very close to both Southwark and Elephant and Castle stations. Quiet location although near to everything needed, small supermarket shops in each direction. Really quirky decor in the corridors and lobby, entertained my daughter! Free fruit, bottled water and biscuits offered in the room and lobby to take whenever wanted. The TV in the room offered full range of satellite channels and streaming apps. There was also air con and heating in our room if we'd wanted it. Would definitely stay again.

Such tiny negatives, water pressure was a bit spluttery, kept changing whilst using! Could do with a hand towel hook or rail. The bed felt quite hard but it wasn't too bad for 1 night. Had a good rest regardless. Everything else was great.

The room was great, spacious, clean and quiet. The staff was very welcoming upon arrival. The location is good for taking the metro but not being in a busy street, even the walk to the city center is nice.

The bathroom needs a deep cleaning, there was lots of chalk and some mold in the shower. The breakfast was basic and low on things (like no eggs or beans when there is still 40 minutes until closing). The TV did not work great, the cables were loose and it lots connection a lot.

The Staff were exceptionally helpful and attentive. They were eager to support every request or query that we had. The breakfast selection is OK also, although bacon or sausage options would have been nice with the fried/boiled eggs. Complimentary water, tea, coffee and biscuits in the room was very well received and the facility of a fridge was also super healpful.

The room could have been cleaner - there were some coffee stains on the walls (recent) and also the bathroom was a little grimy.

Staff was very friendly and accommodating to drop on-drop off luggages before / after check-in or check-out time. There were free collations available. It is very close to the Elephant Castle subway station and at walking distance from the London and Tower bridges. The neighbourood was quiet and safe. Very pleasant stay. The room was equiped with 3 beds and a little fridge, which was convenient when we were too tied to have dinner outside. It is also very close to a supermarket that closes at 11 PM.

The showers are really small so it might be challenging for some people and the air conditioning was out of order, so we slept with the windows open and ear plugs ( was ok). However for a family stay to visit London in a budget conscious way, this was the perfect compromise and we would surely come back.