The room was spacious and the bed was comfortable, lovely shower room with nice toiletries. The car park was very good with ample spaces. Food quality and choice was excellent both for dinner and breakfast. All staff were very friendly and helpful.

The charge of £16.50 for breakfast was ok if you wanted to have a full Scottish breakfast. However several of our friends preferred a small continental breakfast and had to pay the £16.50 as there was no separate price for continental breakfast. One of our party requested boiled eggs but they didn't do boiled eggs. It is such a shame a beautiful hotel like this is so inflexible for special requests.

The hotel is perfectly located just off the main A82 right beside Loch Lomond. Good parking. Staff are very friendly and helpful and love dogs (whole hotel is dog-friendly). Breakfast was a delight - fresh cold buffet and unlimited coffee and a large selection of hot meals including proper porridge and kippers. Dinner was also excellent on the 2 nights we were there - dinner from 17:00 so you can avoid the live music on Fridays and Saturdays (starts at about 19:00) if you wish. Good walks on the loch side for dogwalking. Easy access to tourist areas (Luss etc.) and space up the glens to get away from the crowds and hill walking in Glen Douglas. Views over Loch Lomond and surrounding hills are magnificent.

Room was quite small but adequate. Noisy flooring outside room (but it is an old building so expected). Staircase up to 1st floor - both of us are impaired in our walking and the dog is old!!

Staff were friendly and helpful and we were re-roomed to a ground floor room when the receptionist saw my husband was walking with a stick; the gesture was much appreciated. The room was clean and comfortable with a plenty of space and had comfortable chairs so we didn't have to sit on the bed all the time! The restaurant was good and we had a lovely evening meal (which we were able to book in advance) and a great breakfast. The hotel is pet friendly and there was a wonderful array of very well-behaved dogs in the dining room! There are excellent views across the Loch.

Nothing to dislike!

Comfortable bed, large room and bathroom for a (snug room), plenty of milk, coffee, tea, sugar,biscuits in the rooms, waiting on STAFF really attentive, very polite, lovely Scottish breakfast, (tattie scones, haggis, black pudding amazing), Great for dogs as there's a dog park at the bottom of the hotel carpark and you can walk under the bridge to the Loch with a greenspace area, (don't have to walk over the busy A82 in front which is ideal. Luss village is nice to visit as got a small beach and greenspace area for dogs, great cafe too (The Village Rest cafe/bistro) plus the views are lovely, pretty village with cottages and a pier. Drive through to Glencoe and Fort William are spectacular for views of the mountains.

We had a rear room 106, which had an air-con generator we think? outside the window which could be noisey on and off blowing steam past the window, so kept the window shut, not enough wardrobe space to hang clothes or no hooks to hang coats up anywhere? especially in the winter for heavy coats, car park is slightly steep ,plus no lift to 1st/2nd floors. (Only 3 disabled car spaces) , Restaurant food at night quite expensive so we only ate 1 night out of the 4 nights we stayed.

This hotel was friendly, clean and the food was really good. We stayed for two night , we dined both nights and had lovely meal each time service was very good and friendly. We intend to come back soon

Only fault was you can hear the rooms around about you

Plenty of parking spaces which is always important, and from the car park you could access the Loch via an underpass where we noticed that the National Scottish Cycle Path ran alongside the Loch shore. The staff in reception and in the dining area could not have been more welcoming and helpful and everything was well run. As an added bonus the hotel was dog friendly which was perfect for us. Our room was very clean and well maintained. We did have to go up several flights of stairs as we were in room 207 but it was worth it as we had a great view of the Loch. The breakfast was excellent with a wide range of choices including a vegetarian option and we booked a few evening meals there too which were also really good, the sea bass in particular was delicious and my husband loved the steak pie. There was entertainment on Friday and Saturday evening which we enjoyed. .

Nothing, although a lift would have been a great addition. Also you would need to have a car to get around, but this is expected when you are touring Scotland, although we did notice a bus stop nearby.

Really friendly service from the young man with dark hair, receptionists were amazing and bar staff great, too. We did receive a remark from one of the restaurant staff (not the ones I previously mention) in the morning when waiting for breakfast. "You're not staying with us, are you" when we had been in the vicinity the previous night. I found that a little odd and a bit embarrassing and unnecessary. Anyway, except from that bizarre comment, wonderful place to stay. Night staff were lovely, facilities great, clean and comfortable beds. Easy to find the room and gorgeous views! Would recommend.

As above.

Great location with a view of the water. Spacious, quiet, clean rooms. Comfortable beds. Impressive breakfast and good dinners. Very friendly staff. We could have stayed longer. We were on the top floor in what appeared to be a newer part of the building. Ceilings were higher than in the older part. Would recommend booking the better rooms when possible. Note that there was no elevator, so we had to carry our bags up two staircases, which was not a problem for us ... just something to be aware of.

No complaints at all. The Inn was great!

Great welcome on arrival room was very clean with tea/ coffee and good toiletries in a very large bathroom with a separate shower. Restaurant area had view of Ben Lomand and food was excellent. Decor contemporary. Breakfast was exceptional

Our room was at the back so a little dark but it was a very comfortable room . Floorboards very creaky but it is a very old property part that we stayed in . I’m sure the newer parts would be better and a front room would be bright. It would not however stop me from staying there again as it was a minor issue

Had an amazing stay, it was my fiancé's birthday and they even went out there way to try make it special for her :) staff where really helpful and polite and the rooms are a really good size considering mines was called a snug room but you could fit some hotel rooms I've stayed in in my rooms bathroom 😂 the location is beautiful the dinner was amazing. Fish tastes really fresh and fiance loved the mac and cheese :)

The haggis with breakfast wasn't the same as the last time I stayed and really let the breakfast down but apart from that nothing to fault :)