Room was really nice, large windows overlooking the loch and modern bathroom with separate loo. Our room was two doors along from the spa which was ideal for me leaving the baby with my partner. It was easy to walk into luss with the pram. The restaurant really surprised us, the food was excellent and again ideal for the pram, lots of space to walk around. Would recommend to young families!

Corridors were a little tired. Lift sounded like it needed maintenance. When we arrived someone else’s bags were in our room, this was remedied quickly and staff were nice but a compensational gesture like money off spa or restaurant would have been appreciated for the inconvenience.

The room was very spacious and clean, the staff, the views were all superb. we stayed in a Corbett room with balcony right on water. Reception staff were kind, polite and professional. Barstaff were attentive and friendly . The spa catered for all needs, and were very accommodating, as I had booked late, but managed two days in the spa and treatments were great value for money. Staff were polite, knowledgeable about the products and any health queries.

A couple of timers the dinner for room service wasn't upto par. My father was ordering 7.45pm and it seemed it was threw together compared to ordering earlier as he previously done. I guess this could be due to different chefs. Breakfast had great options and was very fresh, well presented.

Impeccable views you cannot get enough of from the lodge, lots of stars at night as well. Was upgraded to a Corbetts room (directly overlooking the loch), super kind of the staff! We went there during the winter and found the room was warm and cozy. Free parking on site. Didn’t get to try out their Spa facilities. Full English breakfast was included which had a couple of options so no complaints.

Minor one: I can see the place being popular with couples celebrating their special occasions. I asked the reception if they such decors but they didn’t have such options. For starters, simple towel art/origami or petals or flowers on the bed could be more inviting, since I’ve seen many hotels provide that complimentarily

We booked this as a last minute deal and were not disappointed. We booked an executive room and paid a little more for this room type and it is certainly worth the upgrade. The view was to die for. Truly spectacular. An unobscured view from the room and from the balcony out onto Loch Lomond. The room was extremely well appointed and the bed was super comfy. The hotel had plenty of parking and was easy to find. The food was exceptional and the choice of beverages at the bar was sufficient, but not extensive. We dined in the evening and had breakfast and I had the Haggis, needs and tatties in the evening which was amazing and I had the full English for breakfast which was superb too. The location of the hotel was spot on - we were about a 3 minute walk into the village of Luss, which is really picturesque and well worth a visit, especially the view from the pier and the quaint gift shops. There is truly nothing, not to like about this hotel. I would stay again in a heart beat.

There was nothing in the hotel that I did not like, apart from the real ale choice. There were two Loch Lomond beers on draughty - one was a wheat beer, and the other was a pilsner. It’s a shame that there was no real ale on draughty available. But that’s a very, very minor negative and would never stop me from going again. This hotel is amazing and if I could award it 11 out of 10, I would.

We had a ground floor room, with patio door straight out onto the car park. The staff were very friendly and the views from the restaurant are amazing. We took our small dog and she was totally spoilt by staff. The food was lovely, with a good selection. Would definitely recommend for fellow travellers with pets.

There was no information provided on the Spa usage. The privacy of our room was poor, as you could see straight in from the car park if the curtains were not closed. We wanted to see the view and let the light in, so didn't want the curtains closed at all times.

Wonderful staff and amazing location especially if you want to be nearish Glasgow airport, with a beautiful view and a lovely village within a few minutes walk. Lovely restaurant, fantastic breakfast and great to have a sauna/spa option. Would give a much higher rating if it wasn’t for the price.

For £250 a night (£290 after we paid to use the saunas) we expected more - we were in the building outside the hotel overlooking a car park and the building/room felt quite tired. We felt really disappointed when we arrived. I would recommend this hotel but not at that price.

Everyone was so friendly and helpful. I had contacted the hotel regarding dietary requirements before booking and staff were quick to reassure me that they could cater for our intolerances. We arrived early and luckily we could go straight to our room, which was well equipped and had a wonderful view over the loch. The chef came to see us regarding our afternoon tea and was able to provide a lovely selection based on low fodmap for my husband. The same care and attention was given at dinner and breakfast, and I could not thank the restaurant staff enough for their super attitude and “ nothing being too much trouble”.

The location, setting, hotel and views were out of this world. The most amazing views, and the hotel was to a very high spec.

The dining experience. Small things that detracted a little. Paper napkins in the restaurant. Also, an expensive main dish (prawn and clam papardelle) but the prawns weren't fresh and it was tagliatelle pasta, not papardelle. Just felt like corners were being cut (maybe because it's out of season)? The breakfast was only just warm, and didn't include all the items listed for full Scottish. No Lorne sausage! Breakfast was also a little rushed - we were still eating cereal and our cooked breakfasts were brought out. It wasn't busy at the time so they could easily have observed where we were up to and waited.

We wanted to book for another night, but there weren't any rooms available except the suite. We got the suite with a really big discount (AMAZING). I thought the view from our first room was better though (right in front of the lake). At the suite there was the parking in front of us. But the suite room was really crazy cool though 😁.

Restaurant... LOVED the breakfast, LOVED the bar!! We had a dinner package (starter, main, dessert), but we were served by a younger staffmember. Unfriendly and everything went very fast. Our food came one thing after the other, we couldn't enjoy it. Even at the beginning she told us rudely we made a mistake and we hadn't got the package included in our price. She went away to another staff member, afterwards she didn't say anything to us anymor, she just cleaned our table and gave us the new dishes. Really strange... I think they should shoose the restaurant attendants more carefully . We loved the bartenders and every other staff member though, very friendly!! It was just this one person... Learning by experience I guess, but not a nice experience for us though.

Great location with fantastic views of loch Lomond. Rooms were lovely, clean and decent sized balcony with view of the loch was a great addition. Restaurant was clean and staff were all friendly and helpful. Breakfast was good with a great variety of food.

The bed was not comfortable and the mattress felt like it was sinking due to the fact that the base was basically 2 divan beds together not great, uncomfortable and was a big let down.