Breakfast was lovely, as were the staff.

Our room was very small and very warm, which made sleeping difficult sometimes. I would use a bigger room next time. The basin in the bathroom was so tiny, even made cleaning your teeth difficult.

Beautiful surroundings with friendly and attentive staff. The food was good quality with a lovely selection of drinks.

The room looked like it was made up in a rush, missing a little attention to detail. The pillows were both the same, so there was no choice in preference of firm or soft. We were offered a large double or twin singles we requested a large double and got two singles pushed together. Strangely, two different teas in the room both earl grey. I'm not sure why it wouldn't have been early grey with a standard or breakfast tea. That said, it was still a lovely room, although slightly smaller than the booking.com pictures.

The property doesn't look super attractive from the outside, and there were works happening at the time which meant that not everything was working as usual (ie showers not working in the pool area, spa treatments happening in bedrooms, etc) The staff were uniformly lovely, especially the red haired receptionist (sorry, I have forgotten your name!) who was super friendly, approachable and helpful. The breakfast was average or actually a bit sub par (fruit salad was wilted and bland, poor selection for the continental breakfast, scrambled eggs were soggy and bland), and the food from the restaurant, while delicious, came in really small portions.

super location.

Shame the mgt hadn’t informed guests that swimming pool facilities were in such a state!! Shower broken in our bedroom, obviously cleaning staff hadn’t tried/tested before arrival. No Netflix etc although tv remote indicated that there was. I’d say that hotel is in need of serious upgrading( I think is in process) and many staff require training/retraining. Possibly hotel has ‘lost its way ‘ since Covid. Big shout out to you ng lady on reception who was exceptional and seemed to be forever on duty!

We enjoyed the dinner. The selection of starters and vegetable sides was a bonus. Excellent oat latte! Breakfast was as expected: all the "full English" ingredients, fruits, and pastries on the top. We ordered Afternoon tea, and the kid's version was lovely. The gluten-free version still needs some attention. Cream tea with scones was a highlight. The swimming pool and sauna were outstanding as I could pop into the sauna while watching the kids through the window. There was a lovely hot temperature in the swimming pool area.

The gluten-free afternoon tea.

Staff were lovely friendly helpful and efficient- great location and restaurant very good. We were celebrating our birthdays and they left a lovely happy birthday message and chocolate in our room which was a lovely touch

Jacuzzi and shower not working in spa and gym closed - they forget to service our room although not a big deal it is the luxury of your bed being made and clean towels etc that make it special so was disappointing our bedroom was comfy although bathroom bit tired - but none of this affected our stay significantly and would come back again

The first night in the Standard room was very uncomfortable due to the heat inside the room. There was no heating on and windows were open and it was 16C outside but so hot inside! Could not figure out why. Had to sleep on top of the duvet. We were moved the next day after complaining about the heat, and the staff were most apologetic and upgraded us to a Premium King for the next night overlooking the fields, which was lovely. We had dinner the first night which was first class. Comparative to the best restaurants I have been to in London, but with a reasonable amount of food!

Breakfast was just buffet style. Unfortunately, some items were a bit bland. (tasteless mushrooms/bacon)

We had a lovely stay at the Balmer Lawn for a couple of nights between Christmas and New Year. Great family atmosphere in the hotel, very comfortable rooms and a nice pool and gym. Really lovely location as well - easy to head out for walks or cycle rides in the New Forest. 15 min walk into Brockenhurst. Overall a fantastic experience and would definitely visit again in the future!

Fairly expensive but the last minute options in the area were very limited and you get what you pay for.

The room was very comfortable, breakfast was very good, although dinner menu limited. Staff were very helpful and friendly and helped with every request. Great Job by all.

The hotel would benefit from air conditioning, for a pet friendly hotel it is very hot and was uncomfortable. Needed to have all the windows wide open day and night, and then cope with the noise from the hotel fans.

The staff were very friendly and the food was excellent.

The television in our room was not working. Faulty aerial, but the very friendly receptionist sorted it out whilst we were having our evening meal. The showers to the pool were not in use but that is because the Hotel is doing a big refurbishment to the spa area. Nevertheless this is a lovely hotel with extremely friendly staff and very good food with a fantastic quiet location.