An attractive period property. The historic downstairs room is cosy and atmospheric. Homemade biscuits in the room are a nice touch. The breakfasts, served in the tea room, are varied and delicious. The scones for afternoon tea are recommended. The staff are polite and friendly. The location is excellent, close to bars, shops and restaurants in Brockenhurst and many popular tourist attractions are all within a short drive.

Not sure why the bathroom wasn’t cleaned during a 5 night stay or sometimes the bin not emptied. The bed was not made when the room was serviced except on the day we asked for new towels. However, the tea tray, cups and glasses were cleaned daily.

The Thatched Cottage was very cute, our room was in the attic and called Lord Earl Grey. We had a lot of space and a bath. The bed was very comfortable and as I am tall it did not have any form of footer which was great. The breakfast in the attached tearoom was very nice and the staff were helpful. I would recommend the hotel. It's location is next to about 5 pubs and other restaurants. We had a meal at the recommended Thai restaurant which was a 2 minute walk away. It was very good.

The stairs getting to the room were very steep and had narrow treads, this would be an issue if you had mobility issues, however it also added to its rustic charm. The doorways in our room were very low meaning both my wife and I had to duck a number of times to get in and out. There is no answer to this as again it's part of the charm. The toilet was tucked away in the eaves and had a step to get in and a ledge to avoid with your head. I constantly banged myself both on way in and out, although this didn't bother my wife as much.

Full of character and comfortable, with an excellent adjacent tea room which served tasty and good quality breakfasts. Lovely staff, friendly and cheerful.

We got the feeling that most guests may stay for just one night. There was no in-room storage, so living out of our suitcases became a thing. That’s a small thing, definitely one to visit again.

It as a good location easy access to all parts of New Forest . Breakfeast was good.

Limited hanging space to hang up clothes.

A last minute trip and discovered this little, dog friendly gem. Arrived early and enjoyed a cup of tea and a delicious lunch in the on site tea room. We checked in and were staying in the Darjeeling room - a beautiful cozy, authentic, old-beamed, sloping low ceiling room. A bowl and a “Sunday dinner” - crunchies - was provided for our little dog - a lovely gesture and he ate it all - surprising, as he’s the pickiest doggie on the planet. A clean, modern bathroom. Right in the centre of Brockenhurst. Breakfast was included and was lovely. Would definitely recommend and would definitely come back.

It was a Very clean and fresh looking room that I was given, breakfast was more than adequate, more than enough to set me up for my journey that day.. Very well placed for transport, trains are good and busses are regular, the local bus "app" is a bonus for finding routes and the current place of the bus.... There is a tour bus that operates later in the year and sounds like a god send to the average tourist like me, I traveled in march when the season was not in full flow, still loved the place for what it is ...

Lovely place, couldn't find fault at all....would suggest perhaps going when spring is in full flow and the trees and flowers are in full blossom.. Must be mind blowinly buitiful.

Lovely stay with welcoming staff and great food. Breakfast was one of the best we have had.

Only thing would have made our stay better would be if the rooms were slightly tired and could have been cleaner. However we enjoyed our stay.

Perfect location, hearty breakfasts, very welcoming staff and spotless rooms!

Wasn't initially clear that the room wasn't in the thatched Cottage itself! Could hear the couple in the room below snoring and having intercourse, lost two nights sleep :(

We stayed in the Historic Room which was quaint, a bit small, charming, a bit dark too but would be fine for an overnight stay, there is everything you need in there and the staff are very welcoming too. Free off road parking is for about 8 cars on a gravel area to the front of the hotel / adjoining tea rooms. There appears to be on road parking available in front of the hotel however I don't know if there are any time restrictions. Hotel reception is through the tea rooms. The full English breakfast is one of the best I have had. The location of the hotel is right in the centre of Brockenhurst in very close proximity to pubs serving food and other restaurants. I would suggest you pay attention to the type of room you book that reflects what you need.

The room was gorgeous and very quirky. Really nice touches were a small refrigerator in the room, generous tea and coffee facilities and fresh milk and cookies, which were replenished daily. The breakfast was lovely, as was the lunch we had at Esme's tearooms. The staff were very friendly and nothing seemed too much trouble for them.We could easily explore Brockenhurst from this hotel and there were 3 pubs within easy walking distance.

Nothing.