We were made to feel very welcome by the staff. The room was lovely, very comfortable with lots of hot water for showers and complimentary toiletries. We had a lovely evening meal in the hotel as well. Check in and out was smooth without any delays and the hotel is in a fantastic position in Melrose.

The breakfast was lovely with a great choice of options. One minor problem was that the fried eggs were quite undercooked on the top and we had to send them back. However this was dealt with straight away without any fuss - just mentioning it as you may want to ask for your eggs to be turned if don't like them like this.

The staff were excellent; really attentive, helpful and friendly. The food quality and choice were first class. We loved the traditional Scottish fare. Beer garden furniture was of good quality and one of the staff members brought out soft cushions which was very welcome.

We stayed in room 21. The bed mattress is a little uncomfortable and probably needs to be replaced. The shaving mirror was broken and needs to be replaced. The shower is over-bath with a plastic shower curtain. We would have preferred a walk-in shower. The curtain was clean, but it just feels a little basic and spoils the shower experience.

Everything was tremendous. We’ve stayed here a couple of times before and already knew it’s was comfortable and the food excellent but this visit exceeded even our high expectations. We had a wonderful large and comfy hills that overlooked the Eildon Hills. The bed was huge and super comfortable. The food was fantastic and all the staff super friendly and very helpful. Our little dog was welcomed and fussed by everyone. All in all it could not have been more enjoyable. Thank you for a great trip.

Nothing.

Great location room lovely and bed so comfortable.

The lady who checked my friend in the day before. Thursday the 4th was not very friendly I witnessed her reception. Everything was a bother. (Lady shoulder length grey hair) The lady who checked me in ( long blonde hair) was friendly and welcoming, nothing was a problem. Also the waitress who served us breakfast on Sunday morning was exceedingly rude. Adamant manner when breakfast order was wrong. Saying that’s what we ordered which we didn’t as my friend does not like tomatoes and never has. Just rude! Mistakes happen and i appreciate that however her tone and rude manner was unacceptable. Apart from those 2 staff members the Hotel was lovely and all other staff delightful especially housekeeping. I would stay there again if down that neck of the woods.

Lovely room which was a good size. Staff were very friendly and welcoming. Good selection for breakfast. After a day walking the borders abbeys way we were really pleased to find out bags had already been put in our room for us. Also really.impreased by the early check-in time and late checkout time which have us a lot of flexibility.

We had to confirm several times that we wanted a twin room so were disappointed to find that it was more or less set up as a double with 2 duvets. Also received a lot of messages asking us to click on external links to fill in information. We didn't do this and it made absolutely no difference to our stay.

Hotel was clean and comfortable, location was perfect for me as I was attending a family funeral. Bathroom was modern with a great shower. The reception staff were friendly and welcoming. The breakfast had plenty of choice and was served quickly.

I had a single room that was very small with a partially obstructed view of the car park. It was fine for a one night stay but if staying longer for a holiday would recommend booking a double. I had quite a lot of repetitive emails before I arrived asking if I wanted dinner.

The staff were very friendly and efficient. The food was excellent in the restaurant and the Bar/Bistro.

The room was OK, but no phone so unable to contact friend's room before going to meals or setting out for visits. The shower was adequate, but the handbasin was miniscule and the loo was cramped. The WiFi was restricted and unable to access racecourse info and my betting account which was disappointing as main purpose of trip was Kelso Races.

This hotel is lovely with a very interesting historical building in a very attractive town centre with a fantastic view of the architecture of buildings & hills. Bedroom looks great & comfortable to sleep or rest … bathroom is nice & modern style. This location is brilliant for exploring more historic places, shopping areas & more leisure activities. Foods are incredibly amazing & delicious because I fall in love with the wonderful local Scottish Borders cuisine so much … also there are plenty of excellent-quality drinks … honestly it surprises me how much I pay those really good prices in value. Staff are absolutely great, friendly & helpful for treated me with superb service in a very nice deaf-friendly hospitality. I will definitely be coming back to stay in this lovely hotel again. 10 out of 10 - excellent & superb !!!

None

I managed to drop my car off a little earlier and checked in at the end of the day. My room was a single one so fairly compact but it did the job and I think the bed was much bigger than a regular single. The bathroom had nice toiletries in it and a lovely heated towel rail. Slept like a log! The food was exceptional. I had the steak and peppercorn sauce for dinner followed by sticky toffee pudding. The pudding was drowning in sauce so absolute perfection. My breakfast the next morning was equally impressive. I've never had a potato scone so thick! Nice proper fruit juice as well not cheap nasty stuff. Had a great time and would stay again when visiting Melrose or if not planning to stay definitely have lunch there. Wee doggie on arrival was a definite bonus too.

My room had no heating on when I arrived but warmed up quickly, certainly not anything to put me off.

Generous selection of food at breakfast. Well presented and of good quality. All staff ( reception, waiting and room service) were attentive, courteous and provided good service.

My room (single) was functional. Comfortable bed. Modern shower room. No view to write home about as my bedroom overlooked bins and the carpark at the rear of the hotel. As I was out for most of the day this was not a problem.