Staff worked very hard. Staff also friendly and honest. I was attending a wedding in hotel but left wedding card in the bar near reception. I realised that I had left the card around an hour later. I didn't expect to get it back as it contained money, but Staff handed it into reception and I was able to collect it.

My sister is wheelchair bound. She had to go round the out side of the hotel to get to the ceremony room and also the reception room for her Granddaughters wedding. We was escorted there by a very nice member of staff. My concern was if it had been bad weather my sister would of got soaked. Surely the hotel should have a lift.

Good location, comfortable and tastefully decorated hotel, very good breakfast buffet.

The hotel actually has enough parking spaces, but if an event takes place like this evening and all parking spaces are full, I would have liked to have been informed in good time, especially since I had expressly asked for a parking space when making the reservation. Unfortunately, the receptionist reacted quite disinterestedly to my comment in this regard. We ate in the restaurant in the evening, good menu but micro portions, not good value for money. If the steak is very small, slicing it and spreading it on the plate won't make it any bigger. It's a shame, these "little things" mean a 2 point reduction.

As soon as I walked in the door, the reception staff were very pleasant and helpful, and very polite. They explained everything I needed to know and showed me where everything was for the weekend. On the Sunday we went for breakfast in the restaurant and the staff there were excellent, we were shown to our sears and told where everything was. Overall, myself and my partner and I had a very enjoyable stay and a great breakfast on the Sunday. I would definitely recommend staying here to anyone, and hopefully, I will return for another stay in the future.

We had a room with a four-poster bed in it, but when lying in bed watching the television, one of the posts obscured the screen.

Gorgeous hotel. Room was a lot bigger than expected, very warm and crystal clean. Staff at the reception was accommodating and very nice. All details were explained and whole check in process took few minutes. Everything we needed was in the room. Toiletries in the bathroom, tea, coffee and biscuits in the room . Big TV, air conditioning, huge wardrobe with iron inside it. Plenty of space to hang your clothes. Huge mirrors in the room and bathrooms, very helpful as were getting ready for the wedding reception. Easy access to the car park from the back of the building. There's extra car park at the back of the building which is secured with automatic gate,

A spotlessly clean little gem in the quiet village of Meriden the very centre of England .It was only 15 mins from Birmingham airport and 30 minutes on the bus to Birmingham city on the X1 bus line.They have a Marco pierre White restaurant on site and the food is divine. The staff were very friendly and overall it was a very comfortable stay.The prices were excellent also two nights for €240 it's rare these days to find a hotel this good at a great price. I highly recommend this hotel top.class all round.

Absolutely nothing.

Reception was very good. Restaurant also good. The bed was very comfortable.

Room and furniture in particular was showing it's age. The shower, although adequate, would benefit for a refresh and a new shower curtain would be nice. The wardrobe was very old fashioned and the vernier on the dresser was starting to warp. The use of a duvet meant that I could not get comfortable, either too hot or too cold. Perhaps the duvet was too high a TOG rating. The layout of the accommodation area was hard to navigate until you get your bearings. More sign to rooms would help.

Everything was as it should be clean tidy and well maintained. One thing I would mention that James on reception and Jenny in the restaurant went above and beyond when one of our party had discovered he had booked into the wrong hotel. Jenny, made James aware and James was able sort out a room and transfer the booking for my colleague from his original hotel. Outstanding service!

The hot water in the afternoon in the shower was only just hot enough. In the morning it was fine.

Excellent value for money in an ideal location within 10 minutes drive of NEC. We didn’t have food on site but there is a very good pub within 5 minutes walk which provides very good selection of ‘pub grup’

If you want a very quiet stay I would check before booking whether or not a wedding is on at venue . Think it is a popular location for weddings but to be fair we had a room at back of property and we’re not disturbed with wedding party noise

Clean rooms, comfortable bed, good size room, good size bed. Lovely room. Good quality bedding meant I had a great night's sleep, which I hadn't had in a long time. Great having a bar attached, although we didn't get the opportunity to try it, but it seemed pleasant. Really peaceful and calm environment.

The toilet didn't always flush. The receptionist almost charged me twice. The bedding smelt a bit, but I think that's the disinfectant used to wash them, so that was acceptable. Also, too many messages asking me for extras. There should be an option to say no because I knew that we were literally only staying for a few hours and leaving before breakfast,so there was not any opportunity for anything else.

Breakfast was fabulous and staff made sure they assisted us with a change in rooms when requested. Great place to stay and will definitely return next year for our annual trip with friends

The original rooms given were by the lift which makes a noise every time someone calls the lift or chooses the floor. This can be hear from inside the rooms adjacent to the lift. We specifically asked for rooms not to be by a lift on our booking but were given these when we arrived. Staff however rectified this straight away which made for a great stay