The staff were just right - efficient but not seeking to be over the top - very professional. The location should not be underestimated, a very quiet road but a couple of minutes from the beach and an easy saunter to areas with good bars and food towards town. The room was lovely and lovey and quiet for a good nights sleep.

I'm lousy at directions - but I found the 'joining' insructions a bit confusing. Once I twigged the property was on a V between two roads it made sense but I was confused for a moment.

Excellent clean room, bright and airy. Super bathroom plus tea, coffee and biscuits.

Breakfast itself was good but staff training somewhat weak. Waitress wiped our table with dry paper towel, had to request proper clean to remove sticky feel, cutlery placed directly on table rather than on napkins - just minor but easily improved. Some tables left uncleared for too long and someone was allowed to bring their dog into the breakfast eating area - not a service dog.

Fab location, short walk to the sea front, good size room, comfortable bed, nice shower room , dog made welcome, reserved parking was a real bonus, Really nice breakfast, I had waffles and bacon with maple syrup 😋

If I'm being really picky, I don't understand why they spend a lot of money on the shower room but don't fit a thermostatic shower valve And we only had one set of towls ,my wife and I didn't mind sharing, and I'm sure if I had asked, they would have given us another set

The hotel is really lovely, and totally dog friendly. Our room was super with a large en-suite. The bed was very comfortable. It is ten minutes walk max from the beach. The breakfast was tasty and well cooked with a lovely selection to choose from and all palates catered for. The staff were very friendly and helpful. We hope to be back soon.

Parking is a bit tricky, so take up the option of parking assistance. When we went in to our room, the heating was high so we had to open some windows to cool it down, but one we had done that it was super.

The rooms were spacious, clean and perfect temperature. It had everything I needed and even flyers for things around the area. Tea and coffee in room with biscuits. A hair dryer. Staff were accessible 24-7 and super friendly. The breakfast was outstanding and could turn anything gluten free. They put our luggage in a safe place after our stay so we could have a day in portsmouth without suitcases. We could then collect this at any time. There is so much to talk about, I will recommend this to family and friends!

From the moment we arrived you can feel the luxury oozing out of this place... the staff were amazing, the room was perfect even down to the little extras I'd requested ( an paid for at extra cost ) the food was incredible from our 3 course evening meal to our full English breakfast which was included in our stay. We will certainly be returning in the future.

Nothing... everything was amazing

Beautiful decoration and location. Friendly efficient staff, options for parking, various lovely areas to choose from for breakfast, clean and bright but with imaginative and fun artistic touches. Comfy bed, good en suite.

A little table next to the bed on one side could be good for glasses etc There was one on the wall side already but near the door a tiny one might fit.

Loved the whole feel and ambience of the hotel and the location was very quiet and peaceful. We had a room on the top floor which was a lovely size and came with an extremely comfortable bed. We opted for the gated parking and forgot about the car for two days while we enjoyed eating at the hotel on the Saturday and then across the road in the Florence pub for a delicious Sunday roast !!! This was our first time here and we picked it at random - so glad we did and will definitely be returning again. All the staff were so helpful and Charlotte was fantastic.

Small niggle - although the car parking is secure (electric sliding gate) it would be nice if the side gate which gives guests access to the sister accommodation was also kept closed.

Room was well appointed and very clean, especially the bathroom. Appreciate being able to book car parking before arrival. Outdoor drinks area very private & cosy.

Breakfast was a little pricey for basic egg, bacon & white toast. Nice coffee though.

Room was well furnished and bed was comfortable. Well located near the seafront of Southsea and about 40 minute coastal walk to Portsmouth which was lovely in the sunset. They can issue car parking permits to park on the streets but we did not realise and paid for parking on the seafront overnight.

It is a little odd in that they own a few properties in close proximity so your bedroom might not be in the same building as the receptions and breakfast area. Not that it matters that much.